Definitely not a 4-star hotel

The Grand Hotel was recommended by a friend of a friend, but after reading the reviews I started to worry, and although it was OK, I would not stay there again. Even though I had an internet rate, it was not good value for money, even in expensive Copenhagen. They did upgrade me for free from a standard double to a "superior" double when I called the night before arrival to ask (it always pays to ask!) for the nicest room possible for the rate I had, but it does not look like it was refurbished only 5 years ago, there was a musty smell in the hallways, and the bathroom was adequate but not equipped like a 4-star hotel. Also, we used our glasses the first night and they were not replaced or washed.

The breakfast was quite good, as other reviewers and my recommender had said, but the first morning the restaurant was absolutely heaving with people - more like a rugby scrum than breakfast. The location also cannot be beat, but there are loads of hotels in that area and I would try a different one next time.

Grand (ish) but no 4 *

Having read the other reviews on this page I was a tad concerned that I chosen the wrong place to stay. I need not have worried. True, this hotel is a little tired looking and could do with some updating. Who awarded the 4 star rating? It's misleading - it doesn't really have any facilities I would associate with a 4 * hotel. Our room was on the small side, the bathroom was tiny and I kicked myself for not taking my travel kettle as there was no way of brewing a cup of tea. That said, it was cheap for a 4 *. However, it was clean, warm and comfortable with unitrusive friendly & helpful staff and a very good inclusive breakfast buffet. A superb central location right next to the main railway station makes it a good choice. Give it a try.

Book an Executive Double

We were slightly put off by some of the comments on trip advisor, however we decided to keep our booking of the room as we got a good deal with Expedia for an Executive Double room. Although the hotel is dated the room was a good size with a sofa and mini bar . We also had a fab power shower and a bath. Its in a great location near the station, Tivoli Gardens and the Hard Rock Cafe. We had a quiet room and had no noise from the front road. The breakfast is very good as well. I would definitely stay here again but would make sure to book the same size room as we had no problems at all.

Very nice although it needs some renovation!

Stayed at the Grand with my husband in May 2004 for 4 nights. We arrived an hour before check-in time so we had to wait a while at the lobby before we could get the key to our room. We had booked a superior double and were a bit dissapointed when we saw that our room was pretty small with a horrible tiny bathroom (not very clean either) and a view right at the back where the trash was. We demanded a better room with a view at a higher floor and the staff were extremely polite and helped us right away. I believe that we got the best room available. Large marble bath bedrrom with separate sitting room and a champagne as a gift.

We couldn't say much after that!The location is excellent right next to Tivoli and shops the breakfast buffet delicious and the staff helped us with all our requests. We would go back although we believe it could use some renovation in order to remain a 4star hotel.

Nice local', shame about the rooms

Stayed here with my sister for a Christmas shopping weekend last December. Booked this 4* hotel as a treat (it was not cheap) and I have to say we were rather deflated when we arrived and saw our room. It was so small the beds were in single file along the wall and the loo and shower cubicle were tiny, not to mention shabby and a bit grubby looking. On the plus side, we had requested a quiet room and it was very quiet - right at the top, rear of the hotel, and it's in a very central location, very close to the station and Tivoli Gardens. Breakfast was fine - a good selection of the usual continental fayre.

I would not stay here again, but having said that it wasn't all bad. It may have 4 stars, but it certainly doesn't feel like it when you are looking at the grubby pipes through a hole in your toilet ceiling and wondering what lives up there!

The only thing Grand is the name !

Despite having read some unflattering reviews on this hotel on this web-site, we booked via Expedia as we seemed to have found a bargain for a Superior Room.

Our flight was delayed by 6 hours, so we telephoned the hotel to inform them of the late arrival. When we arrived at 3am, we were informed at reception that the hotel had cancelled our booking for the first evening, and allocated our room to someone else. Not to worry, another room was available.

The room we were given was OK, but the bathroom was a joke. The room was no bigger than a broom cupboard, and was so small there wasn't even room for a shower cubicle (obviously no bath).

We quickly made our mind up we would not stay in the room, but given the time, decided to sort it out in the morning. At the reception the next morning, the hotel confirmed we had been given a Standard room as oppossed to the Superior room, and we were moved to another room, and given a (cheap) bottle of champagne for the inconvienience. At least the allocated room had a bath.

To summarise, the hotel has an excellent central location, but is on a very busy main road - hence a lot of traffic noise at night. Our Superior room wasn't particulrly superior - it was tired, and in need of a piant.

We would not stay here again - in my opinion the hotel is definately not a 4 star hotel - it may struggle to be classed as a 3 star.

Bad choice!

We just returned from a 3 week vacation in the Baltic region. The Grand Hotel was the only negative of the entire trip. This 4-star rated hotel was filthy and tired. Great location - bad hotel and very overpriced! A very poor ending to an otherwise excellent trip.

Potentially charming

I am an American living in England and trying to do as much European travel as I can financially handle while I'm here. My husband and I just spent a truly wonderful weekend in Copenhagen. We booked a package deal through Expedia and chose the Grand Hotel as it was a 4-Star and opted for the "superior double" room. Upon arrival we were very glad to see it is conveniently located near the central train station, easily walkable with luggage. Our first impression was a positive one, the lobby is lovely. Our room was a bit of a disappointment at first sight - it was so small. I even challenged the desk clerk to show me a regular double and he did, and yes it is 3 square feet smaller than the one we had. Also, the view was non-existent. But on the positve side, the bathroom was a wet shower room and we loved it -- hot water seemed to go on and on. The staff was exceedingly courteous and helpful in all matters and this counts for a lot by me. Also, the breakfast buffets, which are included, were absolutely amazing -- food for miles -- and all delicious. We will definitely go back to Copenhagen. And if we choose the Grand Hotel again, we will definitely as for the executive double -- the next size up.

Grand hotel, in 1960

Very tired hotel. The rooms are decorated to a very low standard, the hallways are noisy (the room doors are hollow), and the the staff is relatively unfriendly. I reserved a room at this hotel for the weekend and after one night moved to the Square (ironically, a 3-star hotel as opposed to the "Grand's" 4-stars). Avoid.

Anything But Grand

We stayed at the Grand Hotel in July 2001. I usually do all of our travel planning, but for the first time in a long time left it up to a travel agent. We had 2 rooms, a single and double. My closet at home is bigger than the single, had a bathroom that you may see on a cruise ship. The double wasn't much better. No air conditioning and both looked out on the dumpster. The hotel was mostly booked up with tour groups which would storm the front desk making it impossible to ask a question. Although we had prepaid for 3 nights, we checked out after one and checked into a suite at the Neptune. They did show us their "best" room at the Grand after we requested an "upgrade", but it was very shabby, worn carpet and furniture. At least our rooms had been clean. I have traveled all through Europe and realize that room sizes in the US are generally much larger. This is the first hotel I've ever just "left". My advise, stay away from this place.