Hotel Atlantic Palace
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Historical Traveler Reviews Hotel Atlantic Palace Sorrento
Definately not 4 star
We have just got back from this hotel, myself husband and two friends. It was a nice break and sorrento was good. The hotel wasn't central and we had to get the courtesy bus to the centre. However our main complaint was the cleanliness of this hotel, our rooms I don't think had been cleaned properly for months, the shower curtain in the bathroom had mould half way up, the toilet still had poo from the last person who had used it, the sink had ring of scum, floors were dusty and had never been wiped, I could go on and on. We did complain and they did try to remedy it but the cleaning staff were more interested in standing with door open to the lifts smoking and chatting than cleaning. I dont think in the time we were there we seen anybody vac or polish the reception or stair carpets they were filthy. Nevertheless I would say in favour of the Dining room and waiters who always looked smart clean, and the food always looked appertizing and was good. Swimming pool was dirty with bugs floating on the top. All in all I think that this hotel could do with a revamp.
Definately NOT a 4 star hotel
I can't believe they call this place a 4 star hotel. The lobby is pretty nice and it may have been a great place 20 years ago, but it has fallen into disrepair and must have poor management. We had sand left in the shower when we got our room and the floor smelled like dirty mop water. The carpet is old and needs to be replaced, the walls need to be painted, and their solution to renovating the pool was to put a rubber covering over the surface.
I wouldn't recommend this hotel until the management gets its act together, does some minor renovations and makes sure the cleaning people do their job right. Breakfast was good though, and the bartenders are friendly.
Loved it all... well almost!
On the whole, the Atlantic Palace was a delightful hotel. Most of the staff were exceptionally friendly once they got to know you and treated you as a friend. The reception we recieved on arrival wasn't over welcoming but our Thompson rep Patritzia made up for that during our evening meal. She made us feel very welcome and was helpful and enthusiastic about everything. The food was excellent, breakfast and dinner, with self service in the morning and waitor service at night. The major downfall of the hotel was its cleanliness. Carpets were dirty in the corridors and on the stairs and the pool area wasn't swept once during our stay of two weeks. The pool itself was filtered on occassions but not regularly when needed. The cleaners were obviously over worked and the porter appeared also to be the maintenance and pool man. The rooms and balconies could also done with a bit more attention to the the cleaning of the floors.We think the hotel may possibly be short on money, hence the unfinished building up top and the change in cleaners from 2001? Having said all of this, the rest of the hotel was superb and will definitely return if not only to see the waitors Pietro, Sam, Salvatore and Giulio!!! It was a fantastic holiday we will never forget, thanks AP - the Terretta family. August 2004
A bit of a disappointment. I have to agree don't know how it got a 4* rating. Staff friendly and helpful, However:
Rooms not cleaned properly
Bed linen changed once in a 2 week stay
Not a short walk to the beach
Not able to walk into the centre at night as the walk along a busy main road is far too dangerous
Pool bar not avaliable at all times of day as waiter often just lelt it unattended
Lunch time service appaling, lucky if got your order in 45 mins after ordering, then it was left to go cold on a trolley while they figured out what was for what table, and then to top it off the order was more than likely wrong.
This hotel could be an excellent hotel, but there are some major problems which need to be sorted first.
ATLANTIC PALACE AUGUST 2004
We visted this hotel as a last minute deal. First impressions were good, second impressions even better. We expected to be eating out most nights but were very impressed with the food and the choice of meals, and also the service. The vast majority of the hotel staff were excellent and very professional BUT with the exception of one member of the bar staff who was unusal in his approach to customer service to put it polietly but gave us a good laugh.
The rooms were cleaned daily, if you put your towels in the bath they will be changed every day.
Transport into Sorrento is a must, we found that the local bus was more convenient than the courtesy bus as it ran later at night. Walking is not really an option. On the whole this hotel can be reccommended and they have now got ample sunbeds.
Not 4 star
This hotel is not 4 star, I really wonder how it obtained this rating. It wasn't the cleanest of hotels. The room wasn't cleaned every day, when it was it was at 5pm in the afternoon and our sheets were never changed. The carpet on the reception stairs was filthy. The room had a balcony overlooking a very busy road with no view. The walk into town was too far, on a very dangerous road, not suitable for walking at all. The shuttle bus was running while we were there but not at very suitable times. It is in the middle of nowhere try a hotel nearer to town centre. The worst sin of all, no cappuccino at breakfast.
Nice - But a bit of a walk!!
We stayed at this hotel in May 2004, so fairly early season. Its a nice, large hotel - not really a four star though - I'd say more of a 3. Rooms are large and comfortable, staff nice and friendly, and there is a large bar and restaurant. However, the shuttle bus to town never ran (we got it twice in five days) so we often walked the 2km into town. It's a bit of a hill, but good views! All in all, nice, friendly clean hotel - but don't expect four star luxury.
Myself and my now husband stayed at hotel Atlantic Palace in May 03 and we got married while there @ St Francesco cloisters. May i say the service at this hotel was fantastic and we are now looking to book a trip in 04 to the same hotel. The staff were so helpful and friendly, the hotel was also very clean. Food was also very good and we cant wait to go back again in may 04 especially to see peatro the waiter who made our wedding evening so special. Thank you once again Atlantic Palace Bev & Mark Rossiter
Service with a smile
In June this year we visited Sorrento staying at the Atlantice Palace.
I must say that in the brochure it is advertised that you can "WALK" to town, not might I add a good idea. We found the shuttle bus useful, especially at night after dinner as you had time to get the bus and visit town, have a coffee and sample the Italian way of life, then get the bus back.
The hotel was great it was 40-45 degrees while we were there and the aircon was a great idea. The rooms were fine and comfortable, although they could of done with an extra soft chair. The pool area was fine, we were informed that there was building work going on, but had stopped by the time we got there.
The food was amaising, loads of choice and if there was nothing that you liked, if you asked they would cook something else whcih they did on a number of evenings. The Saturday buffet is not to be missed and the Gala Dinner is out of this world. They can do enough for you.
If you dont want to do much as relax you can sit in the evening and watch the local bats flying around while you enjoy a coffee or drink, or you can climb to the roof and watch the world go by with views of the bay and the local area, not to be missed.
We are off back to Sorrento in November but the AP is not open to Thomson guests, but we will pay a visit for a coffee.
Good hotel, but not central
We were visiting Sorrento to plan for our wedding Sept 04 and wanted to get an idea of the hotels and apartments for our guests. We booked into the Atlantic Palace without really knowing where it was in relation to the main centre, which for the purpose of our visit would have made things easier. It was probably arounnd a 20 minute walk from the AP to the centre - just one road that runs through the whole of Sorrento (no chance in getting lost). It's actually quite a nice walk to take in the other hotels and good views of the bay on the way.The hotel is very Italian, i.e. lots of flowers/grand designs and bows everywhere! We arrived to a bottle of cold asti spumante which was so needed and really appreciated! The room was of a reasonable size, with a balcany overlooking the road. (You are not on the cliff edge, so no views of the sea are available there.)The pool is a reasonable size, but something to be ware of is that they only have around 6 full lie down sunbeds. If you don't grab these, you have chairs that lie back, but only so far, with no cushioning - and no way to lie on your front, unless you put the towel on the floor. Difficult for avoiding stripes from the suntan! People still do the old towel trick at 6am to stop others from using them, despite the fact that there is a sign saying that management will remove them.Food is not bad - make sure you wait to be seated, the waiters can get quite irate if you sit down first! Breakfast is a big open buffet, with everything to choose from - cereal, fruit, cheese, bacon, egg, croissants etc. Lunch takes place outside and a menu is available with a number of Italian options and also food like burgers/chips etc. Portions are quite big, but service was slow.For the evening meal, you have an option of a self serve buffet with salad and vegatables available. You are then presented with a menu for around 4 different starters and main. They pretty much cover a traditional italian and english meal. Dessert is served with the salad buffet, but self service is not allowed.On the AP website they do point out that they have their own bus service three times a day into the main centre. We didn't actually get to see or use this, but there is a regular bus that stops outside the hotel anyway. You do need to get a ticket in order to use it which are sold in most newsagents, but this will take you into town if you do not fancy the walk.
TripAdvisor Reviews Hotel Atlantic Palace Sorrento
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