Grand Hotel Eden
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Historical Traveler Reviews Grand Hotel Eden Lugano
Dark gloomy and a lack of logistics, but a fantastic staff
If you like 60 and 70's decor, dark and gloomy hallways and reception, this is the hotel for you. For us it was a surprise that this is classified as a 5 star hotel, with the looks and first impression, but nowadays 5 star means how many amenities a hotel can offer.
We booked in the last minute and received two rooms, unfortunately they did not ask us if we were smokers or non smokers. We received smoker rooms which stank of smoke. It was tough on our children. But the rooms were clean, again the decor is dreadful.
That evening we went to dine at the hotel restaurant, but were told there were no tables and we could not dine in the dining room. We insisted on dining at the outside bar area, and were given a choice of cold snacks or sandwiches, which is all they could manage. (5 star hotel???)
Again the service made up for our disappointment and the staff that evening was clearly under pressure, but tried their best to accomodate us.
Breakfast the next morning was also nothing to write about, if you like being told that you have to wait more than 10 minutes for the stressed cook to make you an omelet.
Overall if you are looking for the luxury of a true Swiss 5 star hotel, I suggest there are many others to choose from. The location is great, but the hotel definitely needs renovating and needs to get their dining logistics organized.
Wonderful Hotel, Wonderful Place
Fantastic Hotel, spectacular view (definately worth upgrading to a lake view room), very friendly staff, pool just a nice size and very clean, great location - nice to walk into town to the restaurants and shops along the lakeside, couldn't fault the hotel in any way, would definately stay there again - in fact we are planning a long weekend later in the year!
A true taste of Eden
Ah...the Eden! I visited over 15 hotels on a 3 week trip throughout Southern Europe and the experiences, overall vibe and comfort I had at the Eden exceeded each of the other 14 hotels!
The staff (especially the waitstaff in the restaurant) were more than hospitable--they became my keys to the city of Lugano. Giovanni (the Captain) was helpful with his tid bits of information about the local cuisine as well as things to do and see in the town. He was knowledgeable and courteous, while reserved and respectful. It's the way the entire staff was at the Eden.
I highly recommend staying there when passing through or heading to Lugano.
Great Lake Location
The hotel is located on the edge of the lake. The hotel is split in two by the road that follows the curve of the lake. For the best views stay in the hotel part that is on the lakeside edge. We had room 404 and the lake views were fantastic day and night from the big balcony. Watching the herons and other birds diving for fish was a great treat.
The centre of the town and the shopping is about half a mile away which is a pleasent walk by the lake but a road train does go past the hotel if you want to ride to the shopping. The reception is across the road from the lakeside rooms and there is a carpeted tunnel which goes under the road which is not that busy.
The lifts are small and take about 4 people. The rooms are large and have a marble bathroom. Turn down service every night with fresh towels. The air con was working efficiently.
The oasis resturant serves a good buffet breakfast with excellent coffee. Had dinner in the resturant one night which was excellent but a bit expensive. The hotel bar has some entertainment but not much going on an the Saturday we were there. Drinks are expensive at about 10 francs a gin and 17 francs for a Kir royal.
Reception staff helpfull and they do change money if needed. Can park your car for a daily fee.
Overall great hotel with best views ever.
First Class Experience!
We stayed for 4 nights during our Grand Tour in September and were delighted with the hotel and the staff. This is a first class hotel with first class staff and I do not say that very often! Visitors will not be disappointed with this hotel!
This is truly a 5 star hotel. The service was impeccable, the rooms spotless, and the location beautiful. Our room overlooked the Lake with a large balcony. I had just come from Interlaken where I stayed in a 5 star hotel and was quite disappointed, so it was a nice change to receive the service we did at Eden. I really enjoyed the Bar/Deck at the water front.
At my previous 5 star we were refused an iron due to "security reasons" but they would iron my pants for $10, and my shirt for $8 which really upset me for the money i was paying. When we asked Eden for an iron they immediately brought us an iron & ironing board without any issue. The hotel manager, Giuseppe Rossi, and the staff provided us with excellent service and they were always willing to assist us.
I would highly recommend this hotel!
The Eden is truly Paradiso!
I spent three nights at the Eden, from May 13 until May 16, 2005. I arrived at the hotel's reception, and I was informed that I had been upgraded to a suite! The reception service is great, and everyone speaks perfect English, as well as all other languages, this being Switzerland. I was personally escorted to my room, which was in the front building directly on Lago di Lugano. The hotel itself is very modern and tastefully done. My suite consisted of an ample living room with large sofa, two large chairs and a large tv with all channels, movies, etc. The adjoining bedroom was HUGE, with yet another tv, and a large, fully equipped bathroom with all sorts of great spa items (bath salts, shampoos, bathrobe, slippers). Now to the best part--a HUGE balcony that ran the entire length of the suite, with an entrance from the living room, and another entrance from the bedroom. I would guesstimate that the balcony was 18 to 20 feet long. I was in heaven, to say the least. The view was to die for, with a total view of the Lake, the mountains, as well as a long view toward downtown Lugano. Mr. Rossi, the General Manager, was very gracious, and even personally helped me find my room when I got lost! He is very hands on, and it shows in how the hotel quietly hums along. There is also a 24 hour concierge available. Catarina at the desk was very helpful to me, as well (we had also spoken by phone when I first made my reservation). A large buffet breakfast is included, and is served in one of the lovely dining rooms. There are plenty of attentive waiters. There is also a beautiful outdoor terrace for lunch (since this was early May), and probably for dinner as the weather warms up. Technically, the Hotel is located in Paradiso, but it is super convenient. There is the Paradiso boat stop practically next door, and you can catch boats to Gandria and Ascona. There is also great bus service to town, if you prefer. I actually enjoyed walking the beautiful passeggiata from the hotel to downtown Lugano, which takes a leisurely 10 minutes. From the hotel, you are also close to the funicular which goes up to San Salvatore with breathtaking views of the region. I would advise anyone to stay at this hotel. If one is so inclined, it is definitely worth the the extra swiss francs to stay in one of the deluxe rooms. The hotel is also only about 5 minutes away in taxi to the train station. I can't wait to return!
Just wanted to share my thoughts about Lugano - what a fantastic place. OK, it's not exactly jumping, but for a quiet long weekend, it was spectacular.
We were staying at the Grand Hoel Eden, which is right on Lake Lugano itself. It looked a bit 70s from the outside, but inside it was wonderful. Our room had recently been totally refurbished - I'm not sure why it was done safari style, but never mind. It was the view that was so amazing, with the Lake directly beneath you and the moutains in front. I've stayed in many many places, but this was one of the most breath-taking views i've ever had. The service and freindliness of the staff was great - as you would expect in a five star hotel.
There is plenty to do in Lugarno if you look, but just walking around, eating at fantastic restaurants and taking in the beauty of Switzerland did for us. And it's only a couple of hours away from London. Great hotel, great place - we'll be back.
FANTASTIC!! My husband and I spent three nights here on our honeymoon. The service was excellent (Katrina at the front desk especially). The best rooms are on the 5th floor overlooking the lake. Also, the new bar that is on the lake is pretty cool and is a night hot spot.
TripAdvisor Reviews Grand Hotel Eden Lugano
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