Grand Court Hotel
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How has this hotel rated in the past?
Historical Traveler Reviews Grand Court Hotel Jerusalem
I went with my church in November 2005 to see the Holy Land. The service we received at the Grand Court Hotel in Jerusalem was delightful. The attendants were polite, professional, and industrious. I enjoyed the food selections and the atmosphere.
I speak 4 languages so the amount of people at the tables afforded me an opportunity to
get to know others and learn. Children laughing is music to me and the piano
upstairs gives character to a well run hotel. I did not want to leave. I will most surely stay there again.
Best service at the grand court jerusalem
I just stayed at the Grond Court for three nights in may 2006.
The service was outstanding, the room was very nice, everything was attractive. The dinner buffet was fabulous. Dessert was out of this world.
My room was clean and comfortable, and the selection of TV channels was the best I saw during my week in Israel.
I found the people very friendly and polite.
I was traveling with a tour group of 35 people, and on all counts the Grond Court served us well.
I will always request this hotel for my groups while in Jerusalem.
I would highly recommend it to all travelers in all categories.
Pleasure vacation not a night mare
Vacations in luxury Grand Court Hotel Jerusalem hotels is supposed to be a pleasure?
I ordered the entire pessach vacation 7 nights with meals at the Grand Court hotel for my family consisting of couple plus 6 year child in two rooms and paid in advance thrue Gill Tours recommended by the hotel since they no longer had rooms?? I later found out they did and a lot.
I called the reception manager for early check 1200 in on April 11 and was told they will give me the rooms at 14;00 . which was a non truth.
Arrived on April12 @ 11.15 was given keys ,place setting cards for first dinner seder table 14 by Gill tours representative Dorit who demanded a tip in advance.
Here is where it all started:
1 . Arrived in dining room at 20;00 Table 14 was assigned to someone else, head waiter could not find me a table and kept showing me diagrams of dining room and asked me to locate my name which I could not. Was this a result of my refusing to pay tip in advance?
2 . Finally after a half hour found a table on my own. Ordered my dinner and waited a half hour later asked the waiter he kept saying in two minutes,I asked the same head waiter did nothing Iwent to the kitchen still nothing after talking to the chef In short waited an hour to get first course and at least one hour more to get main course.
3 . The waiter could not read the menu or understand English or Hebrew and as such bought the wrong items.
4 . I finally left before desert did not want to wait any longer.
5 . The following day they asked me what they could do for me I related that I want a table on Friday night close to the food but not in the traffic The general manager said that he will get it for me.
6 . Well, I got it in front of the chaffing dishes with all the traffic running the table 200 people.
7 . On another dinner Sunday: I bought my own wine with Kashrut supervision by the chief rabbinate
8 . One of the inspectors told me that I should immediately pour the wine into the toilet or he will confiscate it, when I refused he attempted to get public support to apply group pressure to me any way ruined our dinner.
9 . The following day we ate in a restaurant so we can have good wine without being annoyed, buy the way the food was better too. But we lost the dinner charge
10 . One breakfast I ordered omelets from a cooking station next to my table when my turn came her boyfriend appeared and she gave him several orders first, when I complained to a management representative BROSHI , he told me to wait on line again since this is the only way. I insisted on seeing the chef who accommodated me but with loss of a half an hour.
11 . In Short you had to fight for your food.
12 . On the last day lunch we were notified at 11:00 that lunch will be until 14:30 instead of 16:00 . We protested that the notice was too short ,and arrived to see our table occupied by the head waiter eating there at 14.20 with tables being stripped all around us.
Ordered water melon arrived with worms when I talked to this Kashrut supervisor ( mashgiach) He said that I should eat with a good appetite (this is a major Kashrut violation)
We had adjoining rooms who were assigned to two chamber maids the result was one room made up the other not
Three of the seven days the one room was not made up despite several reminders.
One of the maids knocked on our room with such power I thought it was the police, when I opened the door , he insisted we get out so he can make up the room we did not.
Absolutely detested this place!
This hotel would never have passed Board of Health requirements at home! The food was not kept at the proper temperature-hot food was lukewarm at best. There was not much variety. The service was horrendous. After asking for things 4 or 5 times, you might get what you requested. These were items that should have been in the room in the first place! The carpeting in the hallway near our room looked as if a flood had occurred. This was a new hotel? The mezzuzah on our door had already come off and never got replaced despite our repeated requests.
I will be sure to advise anyone I know that is going to Israel to stay elsewhere!
The food was bad news. The hot food was cold and the cold food was not cold. It was not family oriented and was a haven for tour groups. People stayed for only 1 or 2 nights. We booked for 10 days and left for another hotel after 3. The room was for 3 adults and each day we got supplies for 2. I will never stay at that hotel again. The other hotel we stayed at was 100 percent better.
Great location, good hotel
Stayed here with several Christian Pilgrim groups in late Dec 05 and Jan 06. Reception and dining room staff worked hard to accommodate requests, assist group with check-in, store luggage, etc. Rooms are spacious and facilities good. Meals are buffet so sometimes you had to wait "your turn" to get a particular item, but with patience it works well. Groups are given assigned tables nightly for dinner so this helps with seating as persons arrive into the dining room.
This location is FANTASTIC. Easy access to the Old City, Garden Tomb, shopping in East Jerusalem shops, near the historical American Colony where you should go for tea or a meal so see the beautiful property and gardens.
Will continue to use with Pilgrim groups in the future.
Disappointed in the Grand Court
As a tour leader, I was talked into staying at the Grand Court Hotel largely becuase it is new. That was about all it had going for it in my opinion. The service was marginal, the food was not good (although there were many choices), and the rooms had problems. There may have been another reason my tour operators put us there, and that is that the prices are low. My guess is that is why the hotel was totally booked while I discovered other hotels during the same time period with far fewer customers.
My impression of the service at the Grand Court was that they just didn't know what they were doing. Inexperienced, perhaps. The maids made the beds without changing the sheets in some of the rooms. The waiters seemed to have a language barrier and got lots of things wrong. As the tour leader, I noticed that there was absolutely no effort to communicate with me in any way from the hotel staff, which is unusual in a group tour situation.
My group did not like the food (except for a few tasty surprises from time to time) and found some of it not eatable. We actually had to have one dinner out of the hotel to keep morale high. The dining room was overly crowded with people crawling over one another to get to the buffet. During the first few nights (of six), there were very few changes in the selections.
In my room, the hinges on the huge window broke, causing the window to nearly fall into the room. Very dangerous. The door handle fell off on the outside. The bathroom lavitory was nearly clogged and gurgled every time it was used. Some of my group members commented that for a new hotel, the carpets were not in good shape. Everyone complained that the rooms were over heated, and they could not get sufficient ventilation.
There are better options in Jerusalem for sure. They might cost more, but it's worth it in my opinion.
if you are looking for a luxirious hotel and want to pay a decent price thats the place to go.
we just stayed at the grand court hotel in jerusalem me and my wife and enjoyed any moment .
the hotel looks great all new and shining the service is wonderful.the food is delicious .
so if you intend to be in jerusalem thats the place you will allways like to visit again and again...
The Best Hotel in our tour.
We stayed last november at the Grand Court Jerusalem
it was the best hotel in our tour.
The rooms new & modern very well designed,
food was spicy and tasty,lot of salads.
The staff very kind and always ready to help.
Not what we expected
I can enjoy a low budget hotel, but when I'm paying this much for a fancy one, I expect good food and service.
I was there for a holiday.We paid way too much for dinner. The food variety and was poor, all they had was chicken and some sidedishes, all of which were worse than any food of any hotel we've ever been to.
The food court was crowded in an unbearable way, we couldn't move a chair without asking the people who sat in the table next to us to get up.
We invited our local jerusalem friends over to the hotel for dinner, and little did we expect that we'd be ashamed after paying so much on the food.
The morning after, we weren't expecting a breath-taking breakfast, after the horrible dinner.
But we did expect some eggs, cereal, ANYTHING that would explain why we're paying so much money for bread and butter.
One of us went to the kitchen, asking, you know- where's the food. Only after we had complained, the food started poping up from the kitchen, as if we used magic words.
I would never come back there again, don't go there unless you need nothing more than a room and a shower.