Grand Harbour Hotel

Address: 5 West Quay Road, Southampton, Hampshire, England, SO15 1AG, United Kingdom | 5 star hotel
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This 5 star hotel, located on 5 West Quay Road, Southampton, is near St Michael's Church, Medieval Merchant's House, Westgate, and Titanic Trail.
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          TravelPod Member ReviewsGrand Harbour Hotel Southampton

          Reviewed by whytecj

          Decent hotel. Short walk to both the old city centre and the cruise ship terminal

          Reviewed Aug 2, 2014
          by (1 review) , Canada Flag of Canada

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by rizwanak786

          Grand harbour stay

          Reviewed Aug 10, 2013
          by (1 review) , United Kingdom Flag of United Kingdom

          Stayed in July 2013
          It was extremely hot, hotel only had a small fan, no air conditioning. Had to have window open at night, with noise coming in from traffic...very little sleep. Overall, a descent hotel.

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by askee

          Good service, convenient to shops, good view of harbor

          Reviewed Jun 5, 2012
          by (3 reviews) , United States Flag of United States

          Would recommend this place. Service is good. Southampton is cute, quaint and has lots of character. Great view of harbor and great shopping center within walking distance. We were there for a wedding and even though it was raining outside, it was quite comfortable and cosy getting from ceremony to cocktail to reception. The atrium in the bar area provides great natural lighting and plenty of room to mingle comfortably.

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by voyager-sue

          I can't imagine a better place to stay

          Reviewed Aug 23, 2009
          by (11 reviews) , United States Flag of United States

          A truly lovely hotel in a marvelous location. Good food and good service too.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Grand Harbour Hotel Southampton

          Better than expected....


          Well, after reading the mixed bag of reviews i was a bit nervous about my visit to the Grand Harbour. It was a special celebration for my wife and I as we just found out we are expecting our first baby. We stayed in a Traditional room, that had a great view over the town which i was told by the maid had just been done up. I was nicley surprised by duvets instead of sheets as one of our pet hates is sheets so made for a nice restful sleep. The service was great both of us were abit worried about the 5 star service thing and it not being very relaxed, but we felt at home straight away! We ate in Number 5 both nights which has a big menu, so we didn't have to eat the same food day after day. both the service and food was really nice, yes the team seem young but it didn't pose to be a probelm, they were curtious and freindly, and gave us service we will be going back for.

          We have alreday talked about going back there when our son is born as a treat as we both felt very comfortable and spoilt. i would reccomned it to any one... and if you get a chance try the fish platter in number 5 delightful...



          Stayed here two years ago and was not very impressed. Stayed here last week and found a very different hotel. All bedrooms refurbished and new leisure club. Food very good in new restaurant No5. Service was great - even though young staff, very friendly and professional. Great location to do appointments on the South Coast - would definately go back!

          Serene and comfortable, but...


          The Grand Harbour is almost certainly Southampton's best hotel, given its convenient location, its comfortable, quiet and visually striking rooms, and its marble columned and hardwood paneled common areas. Double-glazed windows and comfortable beds insure a good night's sleep, and bathrooms are state-of-the-art. But there are two major drawbacks: There is absolutely no method of Internet access except via dial-up (which turns out to be extremely expensive, given the hotel's phone call charges) -- plus there is no hotel business center. And the food in the main restaurant is a definition of mediocrity -- from overcooked chicken and overbuttered mashed potatoes at dinner, to hard, dry croissants and caky, dry scrambled eggs at breakfast. Stay at the Grand Harbour for the rooms, but by all means eat elsewhere...



          Did not stay the night but instead booked in for a 'mini pamper day'. For 77 per person you could use the leisure facilites from 10.30am onwards for the day plus lunch. There is a pool, a very hot jacuzzi and a steam and sauna room for use. Pool area very tired looking, very grubby windows (windows from floor to ceiling - looks impressive from outside...), other people's leftover tissues, plastic cups as well as grubby sun loungers. Food appalling! Had a choice of a macaroni cheese dish or a salmon dish - too much choice I feel. Both seemed pre-cooked and reheated. Young staff looking like they needed a good nights sleep, apathetic and wearing tops that had last nights tea on. On the positive side they were very polite and not at all snobbish. Maybe I'm just fussy - but in my book this definitely does not rate as a 5* luxery hotel.

          Expect 3 stars and you'll enjoy your stay


's amazing to read year old reviews and see that some of the worst problems of this hotel have not be addressed at all. The wait times and service in the restaurants were as appallingly slow on my recent trip as they were a year ago. I would describe the staff attitude as inconsistent at best -- with some being snooty, some being helpful, and some just being out of it. If you can get a significantly reduced rate and are not looking to luxuriate in a "5 star experience" -- the rooms are very comfortable and those on upper floors with balconies have spectacular views. The hotel itself only deserves 4 stars, the service 2 stars. It's really a 3 star experience give or take, overall.

          Five Star?


          This hotel is visually stunning, but having paid for an "Executive" sea view room was disappointed to note that some of the decor was a little tired and tatty, although it was obviously good quality when new (10 years ago?). We had to ask for a disgusting encrusted stain to be removed from the carpet and the bed squecked just by looking at it! The carpet was cleaned the same day, but the bed was not improved. At breakfast, the service was appalling, it took 40 minutes to get a pot of tea. There just was not enough experienced staff. One young man appeared to have never worked as a waiter before and kept on putting the dirty crockery on the floor! Plus points we found were the Leisure Facilities and staff were excellent as were the parking valets. Overall not 5* sevice, but it was 5* prices!

          Quiet and restful.


          Managed to book a leisure rate including breakfast for ?96.00 for two. Hotel modern, with some excellent staff, upgraded to an executive seaview room with balcony - a nice touch. Room good size and clean, everything worked and was very quiet. One or two bits were looking a bit tired, for example the shower screen and shower head, and the bar staff did not notice us waiting for service. A comprehensive unlimited breakfast was mainly buffet style, I personally prefer my food cooked to order, but the quality was good. Overall, very good, almost up to the top rating, and the best place I have stayed in Southampton.

          Hospitality and Luxury!


          An excellent hotel, with friendly, caring staff. They made a long business trip not only bearable - but enjoyable. The snooker room in Turners is a hoot. The only service missing is high speed internet - but I have yet to find a hotel in this area that has it.



          Well what can I say - Fantatsic, excellent, superb!!!

          The bed was a dream and huge. The food for room service was amazing!! I wouldnt have necessarily stayed here with the prices offered directly by the hotel but if your gonna choose a quality hotel in southampton - choose this one and book via expedia or lastminute. Infact you must stay here!!!

          Not so Grand!


          Be careful in this hotel, our experience was one of sheer disgust for a 5 star hotel, it was more of a 2 star when we stayed just a couple of weeks ago. Staff were certainly not the most pleasant of people and the quality of food was poor - cold to say the least and the service of the restaurant staff was well below what it should be. The length of time that it took to provide a meal was appalling and if you are going for pre-dinner drinks in the bar, make sure you are there 1 hour before your meal because that was the length of time to get 2 beers and 3 cokes brought to the table even after chasing the waitress to serve us as we had been sitting with no acknowledgement for 20 minutes! The room we had was a suite and it was on the 5th floor - it was pretty small for one of their biggest rooms! The decor in the hotel was average - nothing to write home about and the bedroom was furnished to the same standard as may of the DeVere hotels are. I am not fussy but you do expect a 5 star service from this hotel when you pay the money, so be careful and to be honest I would NOT stay here again - sorry DeVere you get the thumbs down on this one.....

          TripAdvisor Reviews Grand Harbour Hotel Southampton

          3.50 of 5 stars Very Good

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