Grand Royal Lagoon

Address: Calle Quetzal No. 8-A, Cancun, Yucatan Peninsula, 77500, Mexico | 2 star hotel
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This 2 star hotel, located on Calle Quetzal No. 8-A, Cancun, is near Museo del INAH, El Ray, Mundo Maya Live, Nautilus Diving & Training Center, and Avenida Tulum.
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    Historical Traveler Reviews Grand Royal Lagoon Cancun

    Basic but what I expected


    Basically you should know that it is by no means grand and no means royal but at the end of the day when you're paying so little to stay in cancun you should also be prepared to expect a basic place. staff ranged from being annoyingly rude to pleasant. All spoke good english other than the really rude breakffast man but to be honest you're not likely to be up early enough to have breakfast in cancun!

    Clean rooms with 24 hour hot showers and tvs that worked. No signs of ants/cockroaches - believe me i checked as i am very picky!

    Location not bad - everywhere in cancun is easily reachable by a 6 peso bus. the fact that it lies all of 50m off the strip should not be a deterrant

    Here comes the best bit - you can buy a wristband for $20 that entitles you to ONE DAYS all you can eat and all you can drink. The staff are so slow and lazy however that they never check your wristband so it is essentially valid for the entirity of your stay! Genius.

    I would stay here again as it was simple and basic but exactly what i expected for my money.

    Small, quiet and great price!


    This small hotel may be lacking in amenities compared to all the huge resorts located around it but it's perfect for a night or two while you're familiarizing yourself with the area or if you're going to be gone all day on tours.

    I go to the Riviera Maya every year and have been to Cancun 3 times. The first time I stayed at the Radisson Hacienda in downtown Cancun for $60/night. The last two visits I've stayed at the Grand Royal Lagoon for the first few nights of my trip and would recommend it for those that want to be close to the action in the hotel zone but don't want to pay $100's per night.


    - Price ($45/night!!!)

    - Great location (walking distance to the beach and clubs) and it's located on the lagoon (great for sunset!).

    - On site parking

    - On site cafe (inexpensive food and beer)

    - Free safe deposit box use

    - Great landscaping


    - Not on the beach

    - Rooms need to be updated (little dated and hard beds)

    I travel a lot and have stayed in hotels that are much worse for a lot more money! A place like this in the US would command at least double the price. It's on the water with a pool, cafe, secure rooms, a/c, safe deposit box & parking all for less then you would pay at a motel 8. Can't be beat for the budget conscious traveler.

    Not bad for the price


    The Grand Royal Lagoon is like others have said not so grand. It is however very nice considering the price, & the location. The people that worked there were all very nice & helpful. The grounds were manicured well & kept up. The rooms were clean & yes maybe a few bugs but hey this is Mexico, what did you expect. If you want a sterile indoors & out you must stay & one of the overpriced hotels in the area & pay big bucks. The GRL is very comfortable for the price, besides who stays in thier room when on vacation. We loved our stay at the Grand Royal Lagoon!

    Not Bad At All


    The Grand Royal Lagoon is a 3 star hotel and it was truthful to that. We stayed there 07/15/04-07/22/04. First of all who goes on vacation to Cancun to stay cooped up in a room. The air conditioner worked but was lacking especially for the humidity there is in july. The pool was small but nice. They are located on the Lagoon so pretty much you get what you pay for. It is a little bit of a further walk to the hotel zone but it is very inexpensive to stay here so it just depends on what you want to do. (Girls don't wear uncomfortable shoes I did and totally regretted it on a walk back from Coco Bongo's, blisters the whole trip!) The staff is very helpful and we were into the front desk like everyday asking questions and they always were very helpful and truthful in their answers. The rooms are small but good for just a place to crash. All in all not to bad, they do no false advertising, the Grand Royal Lagoon stays truthful to their advertisements.

    Great for the price


    We stayed at The Grande Royal Lagoon the night that our flight arrived in Cancun. Why pay $200 canadian somewhere else when you don't get your full day in. We also stayed when we had a whole day booked for a tour and when we wanted to walk to the bars in the cancun hotel zone. WE paid $27 american for our room/night in September, 2004. Our room was well air conditioned, clean, no bugs and had a view of the lagoon. I would recomend anyone to stay at the Grande Royal Lagoon when you're not going to get your moneys worth at an all inclusive resort because you'll be away from the expensive hotel exploring and missing out on the food that you'd be paying for while doing a full day tour at the jungle or shopping or if you get to cancun on a late flight or leaving cancun the next morning. Great for a budget holiday. The cheapest way to go would be a cheap air only ticket that could range from $300-500 CAN including taxes and then in low season its $27 US/night for 2 weeks is $430 with 14% tax . Plus your paying per room not per person. That's only$1150-1550 Can for 2 people for 2 weeks including air and taxes in Cancun where you can eat wherever you want and go to different beaches and bars for fun! We are definately going back!



    We knew before hand that the hotel wasnt going to be 'grand' or 'royal', but for only US$28 a night when we got there we were pleasantly surprised. The staff were VERY helpful and friendly. Our room was big, clean and had good views of the pool & the lagoon. There werent that many people staying there, so the place had a real nice calm, relaxing feeling all week. Everyone we met at breakfast seemed to be enjoying their stay there. On one afternoon while we were by the pool, they brought out some goal posts and a ball for us to play water polo with. I would too recomend going over to the Presidente Hotel for the day. Their beach and pool area is beautiful. Id have to say that if we ever whent back to cancun on a budget we would stay there again.

    Absolutely Terrible


    We stayed in the Grand Royal Lagoon for three nights and it was awful. There is nothing "grand" or "royal" about the Grand Royal Lagoon. They were not upfront and honest about their location. They are not located in the hotel zone, they are located OFF the hotel zone. They should have been more honest about their location. By the time we found it we were highly annoyed. Also, no one had ever heard of the Grand Royal Lagoon and had no idea how to give us directions to get there once we found out that their directions were false. The phone number was also not correct and we had to call the operator in order to get a valid phone number. When we arrived, we had tons of ants in our room and we were told we could move to another room. We were moved to a smaller room that had fewer ants. However, the air conditioning did not work! We were told we could stay in that room without any air movement when the temperature was 96 degrees outside! They said they had no other rooms available yet it was low season and only three other people were staying at the hotel. Three times they changed their mind about which room we were to stay in and we had to move our luggage up and down the stairs three times. The staff was extremely rude and unhelpful. The ONLY helpful staff member was the man who fixed the air conditioner with some WD-40, a screwdriver, and by hitting it. When we checked out we were asked to return the TV remote which we never received in the first place. Then they charged me twice on my credit card bill not to mention that they charged me three times for a remote that I never received! The lagoon had an awful smell that rolled into the hotel at night. The breakfast they offer is no breakfast at all. The area is dreadful and it looks very menacing.

    Good deal for the money, dont read to much into the name of the place


    Like I said don't read to much into the name of the place, its not "grand" or "royal" but it is a nice peaceful little place. I knew before going that it wasn't on the beach so I wasn't disappointed , the public beach access behind the mall filled the void. The room was clean and the lock box was nice to have. The beds weren't the softest in the world but they did the job. I didn't get up early enough for breakfast so I didn't eat at the restaurant there. The hotel is nicely located for being "off the strip" (look at its position on a map and you'll see what i mean). There are two restaurants, a laundry mat, bus stop, internet cafe and mini grocery store in a strip mall not 5 minutes walk from the hotel. So I'd say its a good deal for the money, my only complaint is that during the 5 days I did see two cockroaches in the kitchenette area, i think they came up through the sink i don't know I was in a room on the first floor so I don't know if that had anything to do with it but other than that everything was fine.

    Clean and good for the price, nice location.


    we had originally booked a room at the marina club. but after reading a lot of bad reviews had it switched to this place , through which was very helpfull. the place is really a 3 star. nothing fancy.

    our room was a kitchen'ete it was alright only one burner worked, and it was not a grounded electrical circut. wear your shoes!!!

    The fridge was helpfull. The bed was hard as a rock, but no bugs. the maid was great, although we did tip her two dollars a day, (half the dayly average wage down here) don't forget to tip!!!!

    this hotel is very nicely situated. there's a market right around the corner. plenty of restauraunts and shopping all with in a ten minute walk. there "beach club" was not that great, your choice was in front of the fat tuesday bar. dirty no place to sit and crowded. Or in front of the hard rock mall. which has a bunch of hard rocks in front of it. we found a hotel right across the street. a 5 star. Presidenty Intercontinetal and for ten dollars a day you could use their facilities. pool,towels, lounge chairs, and a incrediably nice clean calm beach. it was great and I highly recomend it for anyone who just wants to relax and take in some sun and swimming.

    my only complant on this hotel is the ladies down in the bar/ restaurant are bitchy. they spoke no english until we showed up 15 minutes till breakfast was over. and they claimed it was to late. after that we opted to eat other places. there is a nice restaurant next door at another hotel that looked the like the same price and nicer. but for the money, $55 a night it was worth it. the locked boxes worked and we had a good time.

    Near the big hotels


    I arrived in Cancun without a hotel reservation in April 04 because I was so sure I was going to be bumped in Los Angeles. I wasn't- so I needed a room for the night before my timeshare started. The hotel reservation agent found this for me. I would call it adequate. I paid 85 including taxes. It is a short block from the main street- possibly about a 20 minute walk from one of the main plazas that has Rainforest Cafe, Planet Hollywood, etc. The hotel is small and backs up to the lagoon. Some rooms should have a nice view of the Lagoon and Cancun's city lights. Our's had a view of the pool. The hotel calls itself a three star. I would call it a one star by American standards. But it's certainly better than some cheap hotels than I've stayed at in Mexico. There is a nice, if smallish pool and the air-conditioning worked great. The grounds are nicely kept up. We enjoyed the breakfast buffet out by the lagoon that came with the price of our room and my boys had a fun time playing ping pong. We walked to one of the bigger hotels at night to have dinner. There is an outdoor snack-type resturant near the lagoon but no real resturant on site. I'm not sure if there is beach access through the big hotels during the day or not. If not there are several public beaches in the Cancun area that one could take the bus to. We stayed the rest of our vacation in the Rivera Maya area and I would recommend that for families. This place would be a good choice for people on a budget who want the to be near the heart of things.

    TripAdvisor Reviews Grand Royal Lagoon Cancun

    3.50 of 5 stars Very Good

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    Cancun, Mexico