Gran Hotel Elba Estepona & Thalasso Spa
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Historical Traveler Reviews Gran Hotel Elba Estepona & Thalasso Spa
Bad 5 star
good facilites good rooms good pool, the service is not even 2 star, room is not make, this is 5 star, guest setting the own table to eat breakfast, no help whatsoever, room service is a joke, just totaly lack of service in this hotel . we avoid the hotel staff totaly , all the questions the anwers are always NO , staff friendly and trying , just a nighmare , avoid the hotel at all cost you would feel like ,,,,,,,,, all the guest was talking about service and how never to coming back 5 star is a insult to the guest, and they boast that are member of the Small luxury hotel of the world, i wonder what they think about this hotel , is a joke , this hotel is not near 3 star and luxury yes the bellman was also the room service waiter and not even we get napkins, no bottle opener he have to go back and ask to a real waiter to loan de opener , i mean this is only only the beggining
OK, but I just returned from the hotel and can't brag about it much
We just returned from a week's vacation at this hotel and I thought I'd add my review as I used Trip Advisor when searching for our vacation destination. I really can't add much which hasn't been said already though. The hotel is large, clean, and fairly luxurious when it comes to appearance. I found the architecture to be a bit bland but the pool area was quite nice and this is where we spent the majority of our time when at the hotel. The rooms are very nice and we had a double with a very nice bathroom and large balcony with oceanview. I found service to be better than some have described but I feel that someone at the hotel may be reading this site. I noticed that someone had just posted about service at the pool and cleaning of ashtrays, etc. Literally that day they started drink service at the pool (which hadn't been done before and had surprised me) and were much more attentive when it came to cleaning up. Further, they even had waitresses walking around offering free fruit a couple of times a day (fruit skewers most likely left over from breakfast, but still a nice treat). When it came to room cleaning, we had no problems and the room was kept up. The room was turned down twice a day and they did a good job of not forgetting things. Maybe we were just lucky. I found the beach to actually be quite poor and really dirty. There was a lot of garbage floating in the water and due to the large amount of rocks in the water, you could hardly wade in. Taking long walks on the beach also really isn't appealing. I defiantely recommend renting a car as we did since we decided to avoid the restaurants at the hotel.....definately overpriced and nothing spectacular. It's nice to be able to get over to the Port in Estepona but we actually preferred heading in the other direction (towards Cadiz, about 10 Minutes on the A-7) to Port de la Duquesa. Much nicer restaurants and a wider selection, plus a great bar which I can't remember the name of. Don't forget though that this area is very much a pure British destination. We encountered very few non-British tourists and most towards the age of retirement which I found generally irrelevant, yet some may find this annoying. In summary, we found the hotel generally ok and were able to relax fairly well as we had hoped to do so. We also had quite a good rate (hotel, with breakfast, and airfaire package) which made this "experiement" fairly painless when it came to the wallet. Yet, I highly doubt I would ever come back to this hotel and believe that better deals are to be had.
Big service problems
Stayed four nights and like previous reviewers found room ( suite ) to be excellent with great bathroom in particular. The service however left much to be desired , which seemed to be a symptom of under-staffing and lax management. The breakfast buffet itself was very comprehensive but the staff struggled to do the basics ( lay tables and provide coffee ) and there was also no pool service- glasses and ashtrays remained uncleared all day ( as they did at the bar ) and we only got nightly turndown once for no apparent reason. The restaurants were not much better - I ate at the Paris Roma twice and on both times was given the wrong dish and we received no service from the waiters at all during the meal. Overall not really up to 5 star standard and poor for an SLH member- if I had paid anywhere near the 500 euro rack rate for the room I think that I would have gone elsewhere and demanded a refund.
Big, Clean, International Style Hotel
The Elba is a big, clean international style hotel that is excellent if it is a business venue and also good as a holiday break but lacks atmosphere. All areas of the hotel are very clean and well furnished and really quite stylish but like many large hotels it is a bit inpersonal- great if you don't want to socialise!
The spa is chargable and in our opinion a bit over priced for what is available.
We had a suite which was truly enormous. The pool was incredibly long, very clean and an interestlng shape- a nice change from the standard rectangle. Breakfast was a good mix of hot and cold, lunch was a buffet only- a full meal, not what you always want. The hotel has a lot of restaurants but not many were open in June. La Menorah, the restaurant across the road (dual carriageway) is well worth a visit for a very good evening meal, one of the best restaurants in the region.
You will need a taxi or car to go into Estepona but it is only a few Euros.
5* rooms, 1* service, but OK if you're VERY patient
Hotel is just over 1 year old with very luxurious rooms and bathrooms. however it seems to be at least 50% understaffed.
On our first night (half-board/pension), despite advising of a late arrival we were unable to reserve a restaurant table. Hungry after a long journey, reception suggested that we should have lunch (!) the following day as a reservation was "impossible". Considered room service, however one of several unhappy guests at reception interrupted our discussions to strongly advise against as she said it would take 2 hours to arrive - a fact that reception did not dispute. Finally a table was reserved for 11.30pm. Restaurant reservations throughout week were very trying - twice made reservation at reception in morning but they failed to notify restaurant. Very, very slow and fraught service, wrong bills on two occasions. Three restaurants but only one or two open each evening. Be prepared to wait 30 mins to be offered a menu or drink. Good quality food. Breakfast buffet style of average quality with very overstretched but amiable staff - the complimentary cava on the buffet helped to reduce frustration levels.
Housekeeping was fairly hit or miss. A whole day to find an iron, but board was "virtually impossible". Some days no towels, a couple of days room not serviced at all - problems rectified after complaints.
Spa service very good, gym small 9€/day, internet free but often connection not working. Nice pool area - loungers usually available. Sunbeds/parasols available on beach (free). Beach coarse sand/pebble. No facilities. Cafes approx 20mins walk west, 40mins east, involve wading unless low tide. Adjacent naturist beach around headland! Sea was not clean - lots of rubbish and seaweed; quite sloping not very suitable for children. Cleaner about 20 mins east.
Nothing within walking distance, taxi or car required to get to Estepona.
We were there for a week in peak season with hotel very full, but this is hardly an excuse for the lapses. If you're looking for luxury at a good price and have a car to get around you might be very happy here, but if you're not laid-back look elsewhere.
Luxurious Hotel at the costa del Sol. The hotel is located next to Estepona in the direction of Cadiz. As for many hotels at the Costa De Sol a car is recommended. We had a very spacious luxurious room with vast and well equiped bathroom. Welcoming and service was very ok. Staff was very attentive. The outdoor and indoor pool is very nice. The thalasso is incredible perfect. everything is well kept. Breakfast was excellent. For evening diner you can choose between Spanig, Italian and Asian restaurant. I visited both the Italian and the Asian one and was pleasantly surprised, howver the restaurants were a bit understaffed at the time. Hotel management pays a lot of attention to details ! The private beach is excellent when it gets a bit overheated at the poolside. I enjoyed long walks at the nearby beaches. In the evening We took our rental car to visit the nearby Ronda, Puerto Banus..... we had sevral times diner at the Estepona Port : I can recommend Rossati, a nice italian at the port.
Very nice place. Rooms with seaview. Great bathrooms. Service good, the second day they forgot to replace bathroom rugs. Breakfast very good. Dinner at Asian fusion excellent but expensive. A little bit far away from Marbella, rent a car!
Fix the Air Conditioning, Please.
Pretty hotel but a little isolated. Food was not good. The free dinner they offer with the room was a good indication not to eat there again. The first 3 nights there was no AC. Kept calling front desk and they would send up a man who would play with the controls and say "it will work now". On the 4th day I had had enough of the hot (26 C) room - they sent up a technician who determined the AC was not working. He went to the roof and fixed the problem in 15 minutes. On the last night, the AC went out again. You can't open the door because of the mesquitos (24 bites the first night). A screen on the door would work wonders. Staff was nice, especially the servers in the morning buffet. Found out at check out that they charge a fee to book golf and it would have been cheaper to make own reservations at the golf courses directly.
A fabulous hotel on the outskirts of pretty Estepona. We stayed in a junior suite and wanted for nothing. Be careful about the prices at lunch...but only to be expected in a 5* hotel - so if you are a moaner - don't go! You get what you pay for! The food is delicious and the hotel offers 3 restaurants catering for those who like romance and a choice of tastes with waiters who are there to meet your every need. The breakfast and pool area is very relaxing with fantastic views of the ocean. A truly small luxury hotel with excellent service and the most affabable of staff! Not for families though! More a place to pamper yourself!
The piano room is truly luxurious and the evening entertainment a sheer delight!
Spotlessly clean with nothing spared on quality! Truly a delight!
Luxury facilities but service with large problems
Was there for a two nights stay. Very friendly welcome with a cocktail. Spacious room and luxurious bathroom with "Etro" products.While I found a fruit platter on arrival, I missed the bottle of Cava (spanish sparkling wine) also belonging to the package I had booked. Asked for it friendly at the reception - nothing happened. Asked for it again two hours later - after denying that the Cava was part of the package the lady at the reception finally found out (after a 10 minutes discussion)that I was right. No excuse for this, but finally got what I had payed for.
Restaurants are seriously overpriced, some of the staff are incompetent, while all are friendly. Ate lobster and got a wrong bill (55 Euros instead of 32 Euros) - "nice try" ...
TripAdvisor Reviews Gran Hotel Elba Estepona & Thalasso Spa
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