Grafton On Sunset
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Historical Traveler Reviews Grafton On Sunset West Hollywood
My recent stay at the Grafton was a major disappointment. When I found one front desk person to be rude, I found the next was worse. This went on for a wk. My room was not ready at check in time. Rooms are EXTREMELY small. The room was dirty...stained chairs, etc. When I asked housekeeping for towels they never arrived. When I asked housekeeping for light bulbs (2 went out) they never came. No toilet paper or tissues were supplied for 2 days! Couldn't even use the honor bar since I was supplied with the wrong key. The iron didn't work at all. Valet parking was extemely inconvenient if you plan on being in and out all day.
The only 2 good things I can say is that the pool is very nice...had a good swim and the water was warm.
The other good thing is their photographer. Whoever took pictures of their rooms and lobby for their web site deserves a metal. They are obviously familiar with some special flattering techiques and trick photography.
We had a fantastic time at the Grafton. We were looking for something that was a good price for the value and we found it. Sure the rooms are a little small, but they are hip and extremely clean. We had no problems with noise at all...even on Saturday night. The complimentary shuttle was great and the staff was very friendly and helpful. We would definitely stay there again.
Don't believe the hype!
I can not speak for the other rooms in the hotel, however I can assure you if they are as poorly maintained as their suites then this hotel should be closed for business. The Rat Pack Suite or as we like to call it "The Rat Hole Suite" was utterly disqusting. Problem #1 - when we arrived at the hotel our room was a cool 87 degrees. Problem #2 - the closet door broke right as I attempted to open it. Problem #3 - the grout in between the tile on the bathroom floor might as well been sand. As soon as you stepped out of the shower you were walking in gritty little pieces of cement. Problem #4 - the carpet on the floor throughout the entire suite was so dirty it turned your feet black after walking on it. As if I need to go on!! Not to mention the manager promised me a call from the general manager, whom I am still waiting to hear from after four days of checking out of the hotel. In case your curious what the hotel did to accomodate me after all this....They spared me additional charges for checking out early due to their 24 hour cancellation policy. The moral of this story... Do not stay in a hotel based on what you see. Get referrence before you waste your time and money.Sincerely, Rachel L.
Great time at the Grafton.
It's the little things that count, and there are more than you can count at the Grafton.
First, all the rooms are suites. They are completely renovated to the tee. Any amenity that you could ask for, the Grafton will provide. They even have a selection of CD's and movies that you can pick up at the front desk for free and watch or listen in your room on the in-room VCR or CD player, respectively. Not that in West Hollywood you should be spending too much time in your room, but hey... ...there's complimentary ice water and iced tea on the 1st floor by the pool 24 hours a day. The space is used well in the rooms; there's a private bathroom and walk-in closet and plantation-style windows with blinders.
Complimentary guestlist service at the local nightspots as well. The even have a complimentary PT Cruiser "Grafton-style" car that will take you wherever you want to go with a couple miles of the hotel. A very nice touch, helps take away from the $2 a mile taxi fares.
At the lobby, there's Balboa. It's split into the restaurant on one side, and the lounge on the opposite. My girlfriend bumped into a "superstar" as she was coming out of the lobby bathroom, just to give you an idea of what kind of clientel this place draws. (we promised not to tell who...)
Parking is pricey, at $18 a day to park overnight. But it's okay, because the room prices at the Grafton aren't that bad, so it breaks even in a way.
In a town where everything is snooty and pretentious, the Grafton outperforms by a mile with great service and style.
I had no complaints, and will stay here again, and again, and again.
The Grafton Hotel in West Hollywood
This hotel is very cool and well situated. I have stayed here four times and each time its been a great experience. The locationis amazing if you need to be close Beverly Hills, West Hollywood, Hollywood or San Fernando Valley. The beds are great and the service is fine. I must admit there restaurant and room service are right on!!
Best vacation ever
I just returned from a vacation to California and staying at the Grafton made it all the better. What a great place to stay and eat. We loved the pool!!
Loved Grafton on Sunset
My husband and I had an enjoyable time at this beautiful, small hotel. Service was excellent, staff very accomodating. We would return without hesitation. Parking is expensive.
Hip on the Strip
My wife and I stayed 5 nights at the Grafton and in general it was excellent.
The room was clean and extreemly comfortable, the bath robes a very nice touch.
Really only 3 complaints:
Front desk staff trying to be too cool and trendy to really offer a service.
Very noisy especially the first room we were given next to the bar, and also the one we moved to next to the valet parking lot as well as the echoing footsteps from the room above.
Room service provided insufficient cutlery and no salt/pepper or water. Also added $3 delivery charge and 15% gratuity.
That aside it is terrific value for money and I would definitely reccommend a stay. But go to the restaraunts on Sunset Plaza for food.
Froggy funat the Grafton
We spent three great nights at The Grafton on Sunset recently - we couldn't have asked for a better location!
A mere crawl from some of the hippest places on Sunset Boulevard and a taxi ride away from everything else 'down the hill'
The hotel had a contemporary feel and our room was tastefully done up in shades of green, with comfy beds and shuttered windows. And, of course, we loved our bathroom frog and big bathrobes. All we missed was a coffee/tea-making facility ...
The hotel was quiet (but probably because we were at the back) and the staff relatively friendly, and although we didn't get round to making use of the pool, it looked very tempting....
I'd definitely stay there again...you don't have to spend a fortune to be funky in LA.
I want to go back!!!
I'd like to reccomend the Grafton at sunset to anyone and everyone! I travel a lot in work and staying at Grafton was truly a pleasure. It felt like being at home. I want to go back, NOW!!!!!
TripAdvisor Reviews Grafton On Sunset West Hollywood
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