Golden Apple Boutique Hotel
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Historical Traveler Reviews Golden Apple Boutique Hotel Moscow
Yes, beware It's a Price trap
Beware!!!! Rates are shown in "PRICE UNITS" and not in any denomination... WHAT ARE PRICE UNITS???? it's a trick to rip off unsuspecting tourists. And later when you check out you get a horror experience. NOT RECOMMENDED AT ALL!
What a nightmare!
As tourists, we were incredibly disappointed! We paid a lot of money and did not get the service we expected. Note that we LOVED Moscow - the only thingwe hated about the city was the hotel. The staff are a bunch of 20-years olds that have no clue about anything related to tourism. They gave us a map (when we asked for it) and said they would answer any questions. But they never could.They never had any answers for basic questions, such as "How do you find a tour?" The metro is hardly close by, and as 2 young women, we were terrified to walk back to the hotel from the metro at night. Another example is when we were leaving and struggling to get our suit cases to the lobby. A staff member watched us, then stepped over our suitcase and walked past without helping us.
If you want to stay somewhere with friendly, knowlegable staff, keep looking - the Golden Apple is not the place. Plus, the room wasn't great. The bed was a board, there was no sound on our tv for 2 days, they had no extra pillows (they gave me a huge bedspread to put under my head), there is no breakfast, no Kleenex...
Possibly the Best Hotel in Moscow
First it should be noted that hotels in Moscow are ridiculously overpriced. Depending on the season, if you are fortunate enough to even find a room in a decent hotel, you may end up spending $500 or more per night for a decent hotel. What's more, as one reviewer previously noted, you are likely to be charged in the famous "currency units", which is likely to be pegged more closely to the euro than to the dollar (this is a shameful trick done by all Moscow hotels -- including the major Western chains such as the Marriott).
Taking this into account, I was very pleased with the Golden Apple. I travel to Moscow frequently, and have stayed in almost all of the city's major hotels (as well as a few that are less well known), and the Golden Apple may have been the most pleasant. It enjoys an excellent location, just minutes off of Pushkin Square and Tverskaya, yet is calmly tucked away from much of the noise and traffic of Moscow. The interior is decidedly modern, which may not suit all tastes, but is in my opinion much warmer and welcoming than the Park Hyatt, which is often considered the best hotel in town, but I find the Hyatt's rooms extremely cold and gloomy.
Best of all, since it is a rather small hotel, and the staff incredibly kind and helpful, I felt much more at home than in any of the major mega-hotels in the center. On top of that the food is excellent.
There are of course certain downsides to a small hotel, that a business traveler may find difficult. The hotel's business center, although functional, is very small, there are no conference facilities, there is only one restaurant, and there is no fitness area.
Despite this, if you are looking for a quite, comfortable and rather reasonably priced hotel (for Moscow that is!) in central Moscow, I highly recommend the Golden Apple.
Not the freshest apple on the tree
It is a boutique hotel in terms of size, but not, I'm afraid, in style. Our room was small and decorated in an alarming colour scheme of black and bright orange. It was comfortable enough and the service and food were good, but it is definitely not a design success. As yet, Moscow has not got a proper boutique hotel, of the sort and standard found in Europe and the US. For a moderately-priced hotel full of history, try the Sovietsky; for pure style and grandeur, the newly-decorated Savoy is magnificent.
Warning! The price is a trap!
We stayed in this hotel for 3 nights in may 2006. We've booked a double room through this site, and we got the price of 200 dollars a night. When we were checking out, surprise, surprise: 200 dollars for them aren't 200 dollars, but 200 a thing they call "currency unit" (c.u.), with a rate similar to 1 euro. Thus, in the bill we were supposed to pay 25% more than what we had agreed to. And there was a tax, that never was told before, of more than 15%. We told them that that was not honest, and in capitalism you have to respect contracts. We asked for the manager, and another surprise: there was no manager on duty! He was at home, and nobody was at charge, at 1 p.m. When the credit card bill arrived, another surprise: They charged another bill of 334 dollars, besides that of 990 dollars. For 3 nights, more than 1300 dollars, in a 3 star hotel!!!!!!! And the breakfast is 25 c.u. a person. Can you believe it?!!!
And more: when you check in, according to russian law, the hotel must stamp a form saying how many nights you're staying there. Surprise: they stamped 2 days less than we were supposed to be there, and we were stopped by a corrupt policeman that asked us a bribe to not put us on jail. I asked his ID and told him I'm a prosecutor, and my wife a judge, and he would be in trouble. So he left us go away. But because of a mistake of the hotel, we lost one whole evening and we were in the hands of a corrupt policeman. And we never got a decent apologize!]
For us it's a trap! Trap in the bill, trap in the streets, too much traps for us.
Excellent design hotel
My partner and I have just returned from a wonderful 4 night trip to Moscow. Having never visited the city before, I decided on the Golden Apple after some extensive internet research. This was the best decision I could have made. The hotel is very modern, and although the rooms are on the small side, they are very well appointed with extremely comfortable beds! We had breakfast in the hotel a couple of mornings, and the selection and service were both first class. The young, english-speaking staff were all highly efficient, and we enjoyed some expertly made cocktails in the trendy bar area. The hotel is located just off Tverskaya which is packed with bars and restaurants, and is just a 5 minute walk from the famous Pushkin cafe.
Overall, I would recommend the Golden Apple to anyone wanting a a first class design hotel, with excellent service and in a great location.
Great Stylish hotel in Moscow
Just spent 3 nights at the Golden Apple in Moscow and had a great time.
The hotel is a modern boutique hotel and has a very sleek look. The staff is very helpful and most of the time, does a good job with speaking english. I had one incident with room service....it took several attempts to get the restaurant to understand that I did not want mayonaiise on my hamburber....but we finally worked it out. The hotel was very helpful with making restaurant resevations, and providing directions and information on local markets. The hotel is in a good area. It's about a 20 minute walk to Red Square/Kremilin. It's 5 min walk to Pushkin (probably Moscow's hottest restaurant) and CDL (a classic old fancy type of place) is about 20 min walk. There's also a good Italian restaurant within 5 mins that's very popular with Moscovites and tourists alike. And if you're looking for a taste of the US, McDonalds and TGIF are nearby as well. The rooms are on the small side, but very comfartable, clean, and well furnished with a minibar, robes, and decent amentities. If I ever return to Moscow, the Golden Apple would be at the top of my list for places to stay.
Excellent Facilities and Service
I stayed in Golden Apple in May and enjoyed every minute of it, especially its staff--everyone was very attentive, professional, helpful and courteous
What a nice feeling in Russia!
More or less
We have just returned from a weekend at the Golden Apple. The hotel is like all european design-hotels and has as the same advantages and disadvanages ,as the most of them.
But this our experience was not really good!
We asked about weekend rate, they were agree and confirmed this fact by telefon, but didn't send any confirmation by e-mail.
When we came to Moscow and were going to pay, receptionist told us that
we had to pay 34% -taxes , hotel local course more than $ on 10% and
in the mornig we had bad news: breacfast was not included!
Also we asked stuff about theater tickets, first price was less than last.
Stuff is polite but has problem with mathematics and or consciene.
TripAdvisor Reviews Golden Apple Boutique Hotel Moscow
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Our night train was FABULOUS! We were in the first class coach that had two benches and a table. These seats convert into twin beds and there are outlets to charge devices! There are lots of light indicators to control temperature, lights, and even to notify when the bathrooms are being used! The pillows and blankets are extra comfy and breakfast/water is complementary!The hostess ...
... is that the window blind is broken - it doesn't seem to click into a locked position very well. So come 5:30AM, once the sun had come up, I of course accidentally brushed the blind with my foot and felt it starting to move. Using my toe I pinned the blind against the window so that it wouldn't suddenly retract with a bang, but now I had to fix it - quietly. I untangled myself from my headphones and blanket, manoeuvred myself so my toe was still pinning the blind, then grabbed it with ...
... mummified. There was a really long wait and I had to be quiet and respectful or the guards would have kicked me out.
I went to lunch at Shokoladnitsa a restaurant at the GUM shopping center. I had the new chicken pancakes (like crepes) for 250RUB. I hung out there for most of the day and had a light dinner at a street vendor for 50RUB.
I took the bus back to my hotel for the night for 30RUB.