Jerusalem Gold Hotel

234 Jaffa Road, Jerusalem, 94383, Israel | 4 star hotel
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Location

This 4 star hotel, located in the הרובע הנוצרי area of Jerusalem, is near Kikar Kedumim, Independence Hall Museum, White City, and Ilana Goor Residence and Museum.
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    TravelPod Member ReviewsJerusalem Gold Hotel

    Reviewed by hadurtravels

    Looking out for a homely accomodation

    Reviewed May 2, 2011
    by (1 review) , Nigeria Flag of Nigeria

    We arrived in the wee hours of the morning around 3 a.m after a long journey & we had to wait for quite a few minutes { which looked } like eternity } before the gates were opened.
    Staying 3 nights turned out more interesting and warm the food was good & the service could be better.The double room we had was clean but did not have much space.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Jerusalem Gold Hotel

    Jeusalem gold

    from

    Beds were only 2.6 foot wider.There was a group staying there that made noise and played music in the corridors all hours of the night the hotel had no interest in keeping them quite

    Good - but be warned!

    from

    The Gold is reasonably good value except for one thing, which is that on Shabat evening the hotel often receives a very large group who use it as a synagogue. They not only block the entire entrance area, but also make a lot of noise including children who are allowed to run around in the corridor until well past midnight, making it almost impossible to sleep.

    Anyone considering staying over a Friday evening would be well advised to check before booking whether this is going to happen, and if so, to make alternative arrangements.

    DJF - Switzerland

    Jerusalem Gold has the Midas touch for reasonable price!

    from

    Enjoyed the six day stay. However, the breakfasts were average. I really enjoyed the last dinner. Delicious! They were several minor issue. A little slow bringing fresh towels to the room. For some reason there was no pens or pad of paper in the room for making notes. I did enjoy the hotel stay. Jerusalem Gold is good bang for the shekel. The beds were extremely comfortable and we got a good nights sleep after long days touring the city.

    Peace in the Middle East!

    Great hotel

    from

    above all, a great hotel. first off, amazing location - which we didn't realise, so much so that we tried to get a cab the 10metres from the bus station to the hotel lol.

    great location as far as transport goes although a bit far from main shops - ben yehuda etc.

    very clean, pleasant staff, helpful wherever possible. reception staff were under pressure because of a couple of massive tour groups that were staying there, which meant that our 2 rooms were not next to each other or even on the same floor but not really a big deal. staff were sincerely apologetic, which we appreciated, despite them not being able to do anything about it.

    towels were taken but not replaced on one day for some reason and two dressing gowns (nice touch) were replaced with one....which was weird! other members of our party took advantage of breakfast that was included although apparently it wasn't up to much.

    personally i didn't use any of the other facilities but based on my experience of the 4 days i stayed there i would definitely stay there again.

    A VERY GOOD HOTEL

    from

    The hotel was very good to the price, my son and I stayed there for a week the service was good, and the shabbat was excellent. We want to come back again soo

    Hotel OK - service inconsistent

    from

    Stayed here for 5 nights last week mainly because of the reviews on here. Overall the hotel is good enough for the price.

    Good points:

    1)Hotel is quite clean (except the staircases).

    2)Rooms are clean and in good order, if a little small.

    3)Many of the staff are quite helpful.

    4)Wi-Fi internet access (functional).

    5)Location.

    Basically it does what is says on the tin.

    The hotels would attain 4 out of 5 in my opinion if it wasn't let down by these points:

    1)Night service - After 11 the guy on reception has no concept of customer service. For example upon arrival at 2245 I asked how the internet access worked, and was told that I needed to buy an access card, which I could do anytime. So I checked in and came downstairs to be confronted by the night receptionist. He not only rudely refused to sell me a card, (apparently he is not trusted with them) but also said that being unable to purchase one was not his problem, as I had discussed it with another member of staff, not him. My view of staff in a customer focused job that take this sort of attitude is that they should seek alternative employment.

    2)One day a cleaner knocked loudly on my door waking me up, despite a 'do not disturb' sign being on the door. When I told reception about this they seemed to think it was funny.

    3)Parking - as noted in another review, there are hardly any spaces. When I called to ask if there was parking (Advertised as free in the brochure) I was told that it was highly unlikely that there would be space for me. Instead "I could park in the paid for 24-hour parking outside". This "24-hour parking" is unique in that it closes between 11 and 6.

    4)Breakfast was rather under-whelming.

    5)They don't clean the rooms at all on Saturday (even in Israel this is unusual)

    You do also get traffic noise at night, although that's hardly a surprise given the location.

    Overall I would consider staying there again, but would also be tempted to try something else if the rice was right. If they improved the 'peripheral customer service' the hotel would be a winner.

    Very Disappointing!

    from

    The Jerusalem Gold is a very disappointing hotel.

    The first problem we had was getting to the actual hotel. The entrance is very much obscured with no signs to get you to the entrance. We saw the hotel immediately turning onto the street, but could not find the entrance. After asking approximately six people and spending 1 ½ hours going around in circles, we finally found the main entrance to the hotel which is up a street with a sign pointing to the bus terminal.

    After checking in it was noticed there were no ashtrays. This is a non-smoking hotel, which they seem to hide from people by posting that fact no-where. Not even on their own web site. I could live with a non-smoking hotel, but prefer to be told in advance.

    We also noticed there was no soap. This would not have been a problem as we bring our own, but the next day housekeeping took our soap and did not replace it.. They also failed to leave toilet paper, which was a problem and one day forgot to leave towels.

    The resort accommodations list a hair dryer, satellite TV and VCR in each room. There was not a hair dryer in our room so we asked at the front desk. They happily gave us one, which worked for about 3 minutes, then died. The satellite TV was down the entire week leaving us with about 4 television stations which were all world news, and there was no VCR. It's possible we could have asked for one at the front desk but it probably would have died after a few minutes use.

    The amenities list an Indoor Pool, a Cocktail Lounge and a Restaurant. The Indoor pool is for women only, which again is not listed anywhere. I never saw The Cocktail Lounge. The Restaurant was awful. We couldn't eat the food, as it's set up buffet style with no individual serving utensils, so we watched people picking up food with their hands, deciding against it, then putting it back into the serving trays. They have no rules for cleanliness in the restaurant!

    Their parking lot is another problem. They have enough spaces for about 10 vehicles then block in those vehicles with the excessive vehicles. One morning it took us about 20 minutes to get out of the lot while they searched for the owners of the vehicles that were blocking us in.

    We've stayed a number of hotels around the world, this ranked as a middle class 3 world hotel.

    Location, friendly, clean

    from

    Stayed here with 2 of my teenage kids.

    We were VERY impressed by the staff here.

    The rooms were clean and adequate- towels changed daily and sheets every 2nd day.

    The breakfasts were outstanding and my coffee was 'poured' for me each morning by the very friendly staff. Nothing was too much trouble for them.

    We loved the central location and the cost/ night was well within our budget.

    My family will DEFINATELY stay there again.

    BTW as a bonus for the religious traveller, there is a minyan each morning.

    I'll be there again...

    from

    I have stayed at this hotel every winter for the last few years. The staff is friendly and helpful. The location is good, next door to the Central Bus Station, which has a mall with good coffe and internet cafes. It was really good.

    The breakfast was fine, and the hotel has a pizza store nearby that will deliver. Also, I stayed for the Friday night dinner, and Saturday lunch, and the food was good too.

    I will stay there again, in fact, I will be there in a couple of weeks.

    It is a really comfortable hotel with easy access to Central Jerusalem.

    Location, location, location!

    from

    I spent three nights at the Jerusalem Gold Hotel, and paid only $78 per night on B&B basis. Pretty good! The hotel is adjacent to the Central Bus Station and it's mall, complete with kosher McDonald's and an internet cafe. The #1 bus, which goes to the Western Wall, not just near it, has a stop across the street.

    The breakfast was just ok, but there is a server to make sure you have plenty of hot coffee and other drinks. The dining room was cavernous and quiet, so I always felt awkward.

    There's an internet station in the lobby. You buy a card for a half hour, hour or more. I often had to shoo people away because they would come and watch what I was doing over my shoulder. Very disconcerting when you're paying bills or checking credit card balances! There is no printer. Personally I found the internet cafes more private and accommodating. The hotel does have hi-speed wireless internet for those with laptops.

    I brought two swimsuits with me and planned to swim every morning and evening, but the indoor pool and spa were closed indefinitely. I guess that's why the rooms were so inexpensive.

    My room was quiet and clean, but very small. It did have a wonderful cozy chair that makes into a small bed. The bed was comfortable; it had nice duvets instead of the awful layers of sheet, blanket and bedspread that disintegrate while you sleep. The tv had very limited programming, mostly world news. There was an empty minibar, which I filled with juice and Diet Coke. I had a lovely view of the parking lot outside the Central Bus Station, where all the taxis wait for passengers, but it was surprisingly quiet (I was on the seventh floor).

    The hotel was full of soldiers. I think that only one floor had regular guests; the rest were, as I said, soldiers.

    I found the desk clerks to be extremely knowledgeable, considerate and professional. Just friendly enough, ya know? They went out of their way to help me whenever I had a problem, such as trying to get my cell phone to work in a foreign land.

    The Jerusalem Gold is well-situated and has golden staff. I would definitely stay there again, but without the breakfast (there are at least a dozen places to eat breakfast within the block) and with my laptop.

    TripAdvisor Reviews Jerusalem Gold Hotel

    3.50 of 5 stars Very Good
     

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