Glenstone Lodge Gatlinburg

a few months ago we spent five days at the glenstonelodge, we found it to be a very nice place to stay. we expect to return in the near furture.

Before staying at this hotel, I read through all these comments. Being in the hotel business, i know that sometimes only the negative aspects are pointed out on these sites. Reading through all these comments, i called to book three rooms for three nights, and aware of a former complaint of not having the aircondition on upon entering the room, I asked that they made sure that the air was to be on before our arrival.

I made her promise this before i booked these rooms. THE AIRCONDITION WAS NOT ON, and it was extremely hot due to the unusual temperatures of 95 degrees and the sun blaring into the rooms. The hotel was a nice hotel with large rooms, but it lacked service. You could also tell that the owner or management group were cheap with their money. It didnt have conditioner, hairdryers, a phone beside the bed, irons, ironing boards, and the toilet paper was so bad that it felt as if you were wiping with sandpaper. The hotel has alot of potential. Also, a petty gripe, but there were no do not disturb signs on the doors. I asked for one to make sure i wouldnt be disturbed in the morning, and they claimed that they didnt have one. That the management has made a rule that all rooms are to be checked daily. Maybe a good practice; however, to ones that have hours with children that they dont want to be disturbed - isnt a great thing. Oh.. caution.... The elevator closed on my hand - when i was holding it for my parents. I had to pull my hand out. Be careful with your children. A nice place but needs some small improvements to better the hotel. Also, the price wasnt bad at $139.00 a night for the suite.

We arrive at 1:00 A.M. The carpet was nasty, sticky to walk on. There was a dirty towel behind the door and used kleenex under the soap dish.

Don't think the room was cleaned at all. We went to the desk and they apologized for the inconvenience and put us in a new room. Nice room no problems, room was clean and quiet, maid service was good. Front desk was very helpful with area information. Only thing I would have changed would have been larger bath room. This is a older hotel but still in good condition. They need to turn the air up in the hotel lobbys and halls they were never cool while we were there. Room air was great no problems with it. All in all we enjoyed our stay.

We have stayed at this hotel four years in a row, and it keeps us coming back. Clean rooms and buildings, very close to downtown, large indoor/outdoor pools.

The hotel is excellent in every way, and has reasonable rates. I would recomend it to anyone coming to the Smokies, or people that come every year.

My husband and I recently stayed at the Glenstone Lodge through the week of July 4th 2003 and were quite disappointed with what we found as opposed to what the website had to publish. We had reserved a non-smoking room ahead of time and had to change rooms 3 times since each room had very noticeable smoke smell as well as having ash trays in each room. None of these rooms had the "non-smoking" logo on the door as all the other rooms had. I noticed that in each room, the lampshades were tilted and several light bulbs were burnt out, you had to plug in the lamps and the first room even had several dead wasps in front of the windows. We finally settled with the 3rd choice since the smell wasn't as bad. The help at the front desk insisted that each of these rooms were designated as non-smoking rooms, but we will definitely beg to differ. I will note that each room was on the front of the hotel with a private balcony overlooking the street and part of the town, since this is what we requested. On a separate website, it stated that the type of room that we paid extra for would provide an iron, ironing board, refrigerator, & hairdryer. None of these items were provided and we even had to call down to get washcloths; a hairdryer was provided upon request. The bathroom was small and had no vent and there was no extra counter space located outside the bathroom for personal use. I'm sure that with the week of July 4th it was very busy for all the housekeeping work, and will try to keep this in consideration, but unfortunately we will not choose this hotel again.

The only redeeming qualities to our visit were the excellent breakfast buffet at the Patio restaurant and the unique indoor pool. It truly was a shame with the facilities being what they were that the room accomodations were not as well kept and modernized. The hotel was located about 4-5 blocks up from the main downtown road and was a little hike going back to the hotel if you don't choose the trolley. We ended up staying our final night (since leaving sooner would had cost us and no other rooms in Gatlinburg were availblable) in Gatlinburg down at the Rodeway hotel at the opposite end of town and truly enjoyed that more at a better price - view, bathroom vent, hairdryer, microwave, towels, iron & ironing board also provided in the only room left -and it wasnt a deluxe!

My husbands family has stayed at Glenstone Lodge several times over the years, and we have begun staying there as well on our trips to Gatlinburg. I love the quick walk to the shops and food. Great location, excellent pool!

My first impression of the lobby was good, until I stepped inside. It was mid June, outside temperature that day was 88, inside the hotel lobby it was about 90. We were given a room on the top level 5th floor which as we went higher and higher in the elevator I know the temp had to be in the 100's. We couldn't wait to get in the room. No releif there, the hotel policy is that no air conditioners are turned on in the room until they are occupied. So, it only took 2 days to cool it off to where we could shower and not be sweating before we dried off. I hated the thought of turning on my hair dryer. If that wasn't an indication of how are stay was going to go, we incountered many more frustrations. We had fuzzy cable TV, no window to open and enjoy the mountain air, no balcony, no mountain view-just of another hotel roof. The room was dark, the towels were like sandpaper, and the bathroom was so small that you had to move next to the toilet to shut the door to enter the shower. And the shower, oh! I was scalded by the hot water that kept blasting out of the outdated plumbing. Even when I turned the water to "cool" I kept getting blasted with scalding water. It was terrible. We tried to talk to staff but not many could speak english. I think Mr. Foley needs to dust off his wallet and spend a few bucks to update the plumbing and turn the air on in the building. But, it will not matter to me because I will never stay there again and make sure to let all my family and friends know of my bad experience.

Rooms were clean. Slightly dated. Breakfast was excellent. Pool ok. Staff friendly. Priced right. Overall very nice experience. 2 blocks from the main road so great location. Would rate the hotel as a 3 star hotel. Would stay there again. Sister hotel across the street(forgot the name) was very good also.

Very smart entrance - impressive. Staff very friendly and extremely helpful. Rooms more than adequate, clean and comfortable. Swimming pool an experience. Would stay here again. (On the Lodge's web-wite - loved Bouba and the music)

our stay at the glenstone lodge was one that will always be remembered. the room was great, the food was fantastic, the scenery was magnificent, and the fourth of july celebration made it even more special. what a wonderful time we all had. thanks a million