BEST WESTERN Hotel Gleneagles
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Historical Traveler Reviews BEST WESTERN Hotel Gleneagles Torquay
Hated this hotel: Checked in, saw the room, checked out.
My husband and I saw the hotel reviews on the internet and it said the hotel had recently been renovated to a high standard, we viewed some photographs on the web and they looked impressive. What the hotel forgot to mention to the third party that we booked through was the hotel had not finished the renovation work. The third party said that Gleaneagles had not told them this information.
Some points to mention:
1. As we pulled into the car park, there was a man set up with a couple of tables and pasting glue on wall paper,
2. The front of the building overlooks the main car park, on the balconies that day many of them had furniture and dirty mattresses crammed and piled high as they were relaying carpets (ugly site)
3. The foyer had tools and wires that you had to step over as you walked through the door
4. The foyer has been renovated and decorated which looked good, the corridors and the room they booked us into had not.
5. The room did not have fitted in furniture on the whole, there was a small table awkwardly placed in front of a dressing table with a TV on it. The worst thing for me was the ceiling, they had used the cheap ceiling office tiles, I thought it was polystyrene which is illegal and went to check. When I moved the ceiling tile a whole heap of dust came falling down and it revealed another ceiling which did have the polystyrene ceiling tiles. The lady in reception said they did not use polystyrene ceiling tiles, I never quizzed her about which ceiling she was referring to, the fake one or the real one. The toilet in the bathroom was dirty. I really expected more for £90 per night!
My husband and I complained to reception, telling them they should have informed us that they were doing work and that the room was not up to standard. They offered us another room but after what we had seen we just wanted to leave, I was ready to cry. They did not refund the money and we will have to take it up with the third party. We did not spend the night at this hotel and found another smaller hotel called The Haytor which I loved, the rooms were clean, the hotel was a character property with period features incorporating modern design as well. The surrounding car park and garden was to a high standard. The owners had made an effort to make it look good.
Just went for Fathers day lunch at the Gleneagles.... to say we were amazed at the way the hotel has been refurbished is an understatement... It is truely stunning! The meal was lovely and we followed it by coffee in the lounge...which was so plush! We were shown the bedrooms and they also have been decorated to a very high standard and we cannot wait to return and this time stay! Anyone passing who thinks this hotel doesnt look "All That" from the outside, stop and go in......you will be plesantly surprised !!
I can't believe the transformation, if I hadn't seen it with my own eyes I may not have believed it, stayed here twice this year once in Feb and once this week, the change is amazing, the hotel is in the same place but that's about it, it's a different hotel, modern, chic and sophisticated, I can't wait to go back, the only G&T is served from the bar now, let's hope they keep it that way
Well done to the new owners, keep up the good work
Not too Bad
Stayed for four nights, room was adequate but cramped,
Could not fault Service in Dining Room at all, food was very good,
Hotel was undergoing renovation, would have been nice if we had been informed about this when we booked. they advertise a Solarium and Sauna,also heated swimming pool, all of these were OUT of Service when we were there, I am sure that in the season things will be different. The car park was taken up with Skips for removing the rubbish.
We were dissapointed at all this as we booked the Hotel for these ammenities.
Other Guests will no doubt enjoy their stay in future months.
Our room had a problem with the toilet the floorboards seem to have rotted underneath. It waas a bit wobbly to sit on and the room was ready for a revamp but was clean. That's the negitives. Down stairs we could find no fault nicely decorated and comfortable. The evening entertainment was good except the love ourselves "Gin & Tonic". Get me a bucket.
The food was excellent. The service was good and all the staff did their job with a sense of humour. I have no problem going back for another holiday there. The rooms are to be revamped we were told over the winter of 2005/6.
Run of the mill hotel...
Stayed here for a night in June 04 for the first time, and didn't realise its links to Fawly Towers until visiting this site. My room was right above reception overlooking the car-park and relatively small, with a single bed, tiny bathroom with shower only, and no bath.
It was a hot summers day and the room was very warm overnight. On such occasions a simple fan in each bedroom would work wonders. However, the staff were friendly and my stay was mostly comfortable.
I have just spent 4 nights, with my husband, at the Hotel Gleneagles and although I was aprehensive at staying there, due to the Faulty Towers Comedy. I have to say that our stay was anything but faulty. The cost was £33 per night per person for bed, breakfast and evening meal. I thought this price was excellent and the hotel provided very good value for money. I would have no hesitation in reccommending the Hotel Gleneagles to anyone planning a visit to Torquyay.
When I called the hotel to book a week's break for my parents, I was delighted at the gentleman on the other end of the phone. He took the time to listen to their needs and gave us the telephone number of a local taxi firm where we could find out the price of a taxi from the station to the hotel. He was able to describe the rooms and give details of the hotel's facilities. He was always professional and courteous and an asset to the hotel.
An embarrassment to its name sake.
Relaxing and friendly hotel
We have just returned from a week's stay at the Hotel Gleneagles (the hotel from which John Cleese got his inspiration for Fawlty Towers - although the Hotel do not make much of this, apart from a small plaque in the reception).The Hotel is situated in a quiet road in the upmarket Wellswood area of Torquay and is about 20 minutes walk from Torquay Harbour - longer coming back, as it is uphill! Our room had fantastic views overlooking Anstey's Cove and towards Teignmouth. The rooms at the front of the Hotel (which are slightly cheaper) overlook the car park and road (but are not unpleasant). The room was well furnished (but not lavish) with adequate storage for clothes. The bathroom was clean and fairly new, although the temperature of the shower was somewhat temperamental - varying from scolding hot to freezing cold. Ample supplies of tea, coffee and hot chocolate (and biscuits) are also provided in the room. Our room also had a balcony with two chairs which enabled us to take maximum advantage of the heatwave - it was like being in Majorca!The restaurant is large and overlooks the hotel pool, although we were tucked in a corner (unfortunately). The restaurant staff were very friendly and although quite often they were rushed off their feet, they never showed it! The breakfasts were the usual affair of cereal, fruit juice, toast, cooked breakfast etc. The evening meals comprised six courses - starter (usually something like prawn cocktail or fruit juice), soup - some interesting flavours - all good, sorbet (a very small portion), main course - choice of two meat dishes, one fish dish and one vegetarian dish - can highly recommend the butterfish and duck with black cherries. The desserts were a little disappointing - probably not made on the premises, followed by coffee and a mint. The wine list was fairly good, offering a range of French, German and New World Wines - fairly average hotel prices.One of the hotel's biggest's assets is its swimming pool, which was heated to 86F when we were there - fantastic!Another asset to the hotel is its staff. The Hotel Manager was a very friendly chap, who was always prepared to muck in with his staff and was held in high esteem by them too. All the staff were cheery and were always prepared to pass some time with you and ensure you were really enjoying your stay.The only minus point (and it is a very small one) was the hotel car park, which was not adequate for all the guests' cars and for some, it was necessary to park on the road, although the road was very quiet. To its credit, the night porter always checked all the cars in the car park and on the road regularly.The Hotel also laid on entertainment every evening, usually singers and although it was not to our taste, it was extremely popular with the other guests, who enjoyed getting up on the dance floor.Well worth a visit to this friendly, peaceful, relaxing hotel - not at all like Fawlty Towers!
TripAdvisor Reviews BEST WESTERN Hotel Gleneagles Torquay
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