Oh my gosh what a dump

This hotel is the worst I have ever stayed in. I saw the hotel on the internet and the read up sounded fantastic. Well, we should have just walked out and demanded a refund.

We asked for a family room as we had 2 young children with us. The room was nothing more than a double, if that, with a sofa bed that when pulled out to form the double bed filled the whole room. We could not get out of the door. Surely this is a fire hazard?? I'm going to try and report this hotel to somebody, it's dangerous to allow families to use these rooms. The TV didn't work, the children ended up sleeping in the double bed with us, the kettle wouldn't fit under the tiny sink to fill it with water. We had to eat our 'continental' breakfast in the reception area on cheap tables that nearly tipped over. I could not believe my eyes. The place is filthy, smelly and I wish we had just walked out.

We were told by the reception man who didn't speak English very well, that we were ok to park our car outside as it was the weekend. We went out to the car only to find a parking ticket for £50. He did not inform us that these were resident bays. When I went back in to tell him, he just shrugged and said we should have checked for ourselves.

I have written to the manager asking for a refund but I doubt we will hear anything from him.

We paid £75 for the room and this in my opinion is not worth 75 pence.

Please do not stay here.

Maybe they changed everything now?

Going to London with my girlfriend and mother, we wanted one cheap single room and one double room. We found this hotel and I booked it. It was only on the day on arrival I found all the bad reviews while looking for the address. Scared to hell about it, I didn't say anything to mom nor to my girl, it would break them down... ;)

Anyway, the reception was very nice (well, overstatement, tacky colours, but newly renovated) and they spoke fluent English. The rooms were small, but not being a very fat person and knowing what kind of standard low budget hotels provide in Europe, they were normal rooms for that price.

I wouldn't have paid €190, but the €90 we paid for both rooms a night was a bargain.

Maybe they changed everything in the hotel, because I saw no trace of any 60-furnitures and the beds were comfortable.

Basically this is a hotel that is clean, nice and settled in a superb area in London if you're looking for something that won't ruin you.

I'll stay there again (unless I won the lottery or get the job I applied for and can earn some more money for Hilton...)

They should close it down

I did not know about this website... everything that has been said in other reviews is absolutely true! It is small, the whole hotel cannot be 12 feet wide...dirty, but so dimly lit you might not see it, dated... furniture and bedding from the 60's (but not in a good way) and nothing worked. I honestly did not stay long enough to take off my shoes, because I wouldn't take off my shoes to put them on the filthy rug. I too, did not have room for my suitcase. The staff did not speak English well, although this might be a trick to keep people's money...you must pay in advance, and like the others, you will have no satisfaction in trying to get it back. I have been searching the web to find out how to report this hotel to the Englsih version of the US Better Business Bureau. I would not stay in this place if it was for free. Unless you see this place in person you cannot imagine a place like this exists. I am sorry if you are like me and finding this out after you have stayed there. If you are considering it, please find someplace else.

Well it is a budget hotel, what do you expect?

look, it is a budget hotel, not the ritz, what do you want for £30?

room was clean, beds were comfy, tv in room was new and phone worked ok. yeah rooms are small, but if all you need is a bed for the night, in easy distance of Hyde park, and tube, no problem at all.

continental breakfast was served in reception, and a bit cramped, but we were going for bacon butties at cafe round corner, which was open on sunday morning at 7.00, so didnt care.

take your choice, £30 each or £ 100 each, personally, i prefer to have the beer money in my pocket.

Offal of London

I would like to inform the responsible party who has agreed to list the Glendale Hyde Park on your website. I recently visited England and happened to stay at this hotel. Coming from overseas, I assumed that the description of the hotel was reliable. I was mistaken! The room was totally misrepresented. I had booked a family room with two double beds, to accommodate up to four people. The room had two twin beds and the tea maker had bacteria growing in it, not to mention that there was no overhead lighting in the room. The bulb fixture was empty. I immediately went down to the concierge and demanded my money back. He stated that he had no authorization to do so. I insisted on talking to the manager, who after a rather lengthy and discourteous conversation over the phone, promised that she would return my money the next day in full. Not only did she not show up to work the next day, but the staff at the hotel claimed to know nothing about the agreement that had been made last night. The concierge that had been present when the arrangements to return the money had been made, claimed to know nothing about the incident. I was in shock and waited and waited for some resolution. Finally the concierge, who claimed to not know how to do a refund agreed to do one and only returned a portion of my money. I regret having stayed there. Not only was it a bad reflection on the English customer service, but an exercise in how to take advantage of foreigners traveling in a new land.

It was good for the price paid

Ok so the hotel isn't the best of the best, but for one of the cheapest room rates in London, it certainly beat what I was expecting!

Had a little trouble finding the room as apparently I needed to go through a doorway which said " Staff only", but the room even though was small, was clean, I had actually arrived before they had finished the room and the cleaner apologised profusely and immediately changed my soap, and sheets, and was like really sorry. The shower was a bit small, but hey it was clean and worked!

The tv just had the normal tv channels you'd find in any english living room, least it had a tv!

the bed was comfy enough to sleep in, and hardly any noise from neighbouring rooms. View wasn't great, but hey i only used it for sleeping, breakfast was ok. plenty for me, typical continental breakfast you'd find anywhere but good.

One night I was really thirsty and popped downstairs to see if I could get a drink and the nice gentlemen gave me a bottle of orange juice and I said how much do you want for it? He said no it's free, I was really pleased!

The location is pretty good for exploring, close to a few places you can eat out, stones throw away from hydes park and the tube station. I'd certainly not hesistate in booking this place again, it was good! The staff really tried and lots of brochures in the foyer you could read!

Expect to get what you pay for, this is a good hotel for its price

A real dive!

We have had the misfortune to visit the above hotel this weekend. We

accessed their website with several others and choose them on the basis

of this. Essentially they are advertising details of their facilties

that are poor at best or non-existant at worst. To summarise a few

issues that they claim;

"....offering first quality accomodation, quality and excellent value

for money." The room was small (perhaps not unusual for London), but it

was impossible to sit down on the toilet and close the toilet door at

the same time. The bedspread, carpet and curtains were visibly stained,

though the sheets appeared to be clean. the shower sliding door was

broken when we entered the room. The corners of the bathroom appeared

to have been left for some time as they were very dirty.

"Each comfortable bedroom has an en-suite bathroom, satelite tv, radio, direct dial telephone, hairdryer, minibar and tea / coffee beverage tray". Of these our room had the telephone and beverage tray (with small en-suite - as above). The tv had no satelite channels, not even all of the 'free to air' channels. Also no hairdryer,radio or mini bar etc. No spare toilet roll supplied for the toilet. TV placed on the top of the wardrobe - almost impossible to view whilst sitting in the room or on the bed.

The reception area of the hotel was being refurbished during our stay (which had not been communicated to us in advance), so the access was via the very narrow stairs down to an entrance at the basement level (does this still meet fire regulations?).

During check-in, we were advised that payment by credit card would

entail a 3% surcharge - again not communicated to us in advance (were

told that they were passing on the credit company surcharge). This is

the first time that this has happened in all the years that I have been

travelling (I usually stay in hotels at least 5 nights every month, all

over the world!). Breakfast - as the reception areas were being

renovated, they were offering room service. Sounds fine, except that

although they got the time wrong, the order was completely wrong.

Cheese instead of boiled eggs, pre-wrapped butter portions that tasted

as if they had been left out of the fridge for a long long time, stale

bread (not toasted). Asked for this to be corrected, they tried but

could still not provide proper toast and the eggs must have been in the

boiling water for ages - they were rock hard. They offered the

breakfast slip that we had completed as proof that they had done the

job properly - shame it was from the previous day! They had breakfast

slips all over the place (it was chaos).

The receptionist, whilst being friendly was unable to ofer any immediate help except to pass on our views to the manager (who was not available).

Horror

The Glendon Hyde Park Hotel in London was the worst hotel we have ever been to. If you are interested in any details, please connect to our homepage

http://www.klemenz.privat.t-online.de/22437.html.

Terrible!

Terrible! It couldn't be worse! Me and my boy friend had a double room, and it was about the same size as the double bed. We had problems finding a suitable place for our suitcase, and that shouldn't be necessary! The bathroom was so small that when using the toilet we had to leave the door open. We changed room the next day, but it didn't become that much better, really. The bathroom had the same size, it wasn't possible to open the window and the floor was constantly wet due to leakage (?) from the radiator. However, it got even worse: at the day of departure a member of staff unlocked our door to let a new guest in, and we hadn't even checked out! He apologised, saying that he thought we had left... This hotel doesn't even deserve one yellow dot, it should have been possible to give it no yellow dots! You're warned..!

Worst hotel ever

Never trust a guide book. Despite high marks in a popular guide, my stay in this hole was nothing pleasant. No lift, tiny very steep stairs that promise to get you neck broken. The room made a hall closet look spacious. A small single bed and press board shelf unit that was the combination closet/vanity/desk slammed into a room that could hold nothing more. The single window was blocked by the shelf unit so it couldn't be opened more than a 4 inch crack, yet it couldn't be closed either. So the room was sweltering during the day and freezing at night. The bathroom was 2 foot square shower and the toilet was in a 2 foot square space that put the wall where your knees should be and your chin in the sink. The "free internet access" was a computer on a landing of the stairs, was limited to 30 minutes, but didn't work anyway, and according to the desk clerk, wasn't going to be fixed anytime soon. The phones were restricted so you could only place calls through the hotels very expensive carrier, when the phones worked, and calling cards were rejected. All incoming calls to me were refused to be put through even though they operator confirmed that I was there. I know know I'm going to heaven, because I've been to hell.