Hilton Glasgow Grosvenor Hotel
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How has this hotel rated in the past?
- Room service
- Breakfast Available
- Wireless internet connection in room (surcharge)
- Wireless internet connection in public areas
Historical Traveler Reviews Hilton Glasgow Grosvenor Hotel
After staying in hotels in Birmingham and Manchester two nights prior to my stay in Glasgow I welcomed the quietness that I experienced in my room here. I chose this hotel based on its location rather than anything else and was happy to find it clean, friendly and welcoming.
When I arrived too early for check in my room obviously wasn't ready for me, so the lovely receptionist offered to look after my bags for me as I looked around the wonderful quirky shops nearby. When I returned she didn't even have to ask me what my bags looked like, she knew straight away which were mine. She also phoned housekeeping to let them know that I was waiting to get into my room so they would clean it for me.
My friend arrived later on in the day and the hotel happily placed her in the room next door to me.
The room was a very good size and the toilettries in the bathroom were amazing. The shower did take me a while to figure out how to operate though and the phone next to the toilet kept me and my friend amused for hours!
Self service breakfast was included in the price and it was a very satisfactory start to the day. Beautifully laid out and the chef was happy to talk to us and provide us with anything we needed.
My only critisim is that a member of staff let themselves into my room to check that it had been cleaned as they thought no one was in the room. I'm glad I wasn't getting ready to take a shower when they did this, that's all I can say.
Overall a pleasant stay in the first Hilton I have tried.
Worst Hilton Property
Having stayed in many Hilton properties around the world, i can honeslty say that this is the worst one i have come across. Now it has been over a year since my stay, but i'm sure major improvemenst have not been made. From the moment you arrive you are greeted with drooping faces at the reception. Some of the hotels biggest problems are out of the staff's control. Due to the age of the building, reconstruction isn't possible....thus it lacks leisure facilities, a cr park and believe it or not, it doesn't even have air conditioning. One other thing, the elevators seldom worked during my stay. What is teh point in having them
The one good thing that this hotel does have going for it is the restaurant and the restaurant staff. Great food, served with pleasant and chatty waiting/bar staff livens up at dull property.
Next time i am in Glasgow, i will come back to the hotel, but only to eat.....i will find a nice hotel to actually sleep at!!
Dark and Gloomy
Some aspects of this hotel are quite pleasant, reception,bar and breakfast area with good choice of breakfast provided.
Very convenient location to shops and bars.
Main complaints were firstly only one of the two lifts was working, with this in rapid decline!! One family did get stuck for a short time. Our real dissapointment though was in our room, which was situated on the rear of the hotel with only one small window. This let in very limited light and NO ventilation. The decor was a suprising choice of dark green for that really gloomy look and was in desperate need of some TLC!
Would not choose to revisit.
About average for Scottish 4-star hotels
Stayed here August 5-9th, 2004. Found it to be about average for the 4-star hotels I stayed in during a 2-week trip through Scotland.
As for temperature control - it was no better or worse tha any other hotel in Scotland I visited. They were all unifor mly crummy. Air conditioning doesn't exist - but with highs in the mid 60's shouldn't really be necessary. Operative words here = "shouldn't be." However, getting air through the windows (had three in the room) proved difficult. One of the 3 couldn't open unless a large dresser was moved out of the way. The other two each had their own problems - not fully functional and difficult to open - and the could open only a couple of inches. But after a couple of hours after sunset, the room temperature wa s quite pleasant and remained so until mid day. And the fan suppolied by the hotel helped a great deal.
There were two guest lifts -one of which remained inoperative for the four nights we were there and the other functioned improperly (pressing the f ir st floor button [the 2nd floor per U.S. terminolgy] got us to the 3rd floor- where the doors opened and shut continuously. This proved to be somewhat common around the country - mechanical devices that did not work (the ATMs at the airport, the escalators at the airport, the lifts at other hotels)- you could make a fortune printing "Out of Order" signs.
However - there were porters who carried the bags to our room via the freight elevator - and I'm sure they would have gotten them to our room eve n if the lifts were all broken. The porters - as was the rest of the staff - were very friendly, courteous, and helpful. I have no complaints at all about the staff- great group.
The room itself was more than adequate -clean with a very comfortable bed. I did learn, though, that a "coffee maker" in the room did not mean the same here (or in any Scottish hotel) as it does in the U.S. No coffee pot which brewed anything - just heated water for your freeze dried coffee packets. Ugh!
The location was g ood - in the quieter West End - two blocks from the Hillhead subway stop (and it's "subway", not "tube" as in London) and three blocks from the "Hop-on, Hop-off" double decker tour bus stop. Walking distance to Glasgow University and the museums and to the Transport Museum.
Prices for meals were outrageous - but that's more a function of our crummy dollar/pound exchange rate than the hotel. ($25. - for breakfast - each!)
Comments in other posts about wedding receptions proved, unfortunately, true. The band on Saturday night went on to the wee small hours serenading the whole hotel with its thumpa-thumpa bass. I think the hotel ought to rethink its sales strategy. Either book wedding parties on the weekends - and nothing else - for forgo the bands entirely. Tourists and wedding functions seem to me to me mutually exclusive- or they ought to be.
All in all not bad and about average of the 5 four-star hotels I stayed in - with the staff a shade above average....
This hotel was the worst place I have ever stayed in!!!!
It's rated as a 4 star, but in the US it wouldn't make 1. I've stayed in road side motels that's much better than this.
We payed 185 USD per night to stay here, then had to pay another 1000.00USD in medical bills after our stay.
The place was like an airless tomb, temperatures reaching 100 degrees. No A/C, which was the standard in Scotland, but every place we stayed in the following week didn't either, but they were very comfortable and well ventilated.
Here there are no windows in the halls to allow outside air in for ventilation. There was a small window in the room, but it was closed. Once we got the window open there was still no relief, as it was just too hot in the room to make any difference.
Both elevators were out of service, we had to carry our own luggage (ave. 70 lbs.) up and down 3 flights of stairs, with the stairwell temps. at an airless 100 degrees.
We asked for help and a room change, but was told that none of either was available.
After spending 2 nights in this hole, being covered in sweat and enduring the heat and stifling air I developed an upper respiratory infection and head cold, for which I had to get medical treatment.
To say that this ruined my holiday would be an understatement. I was so sick that if I could have gone home on the first plane I would have. As my plane ticket was not changeable I had to endure a week of misery. Along with the cost of medicine in the UK, the ruined vacation, and having to struggle for each breath for mundane tasks is something I wouldn't wish on anyone.
This is a hotel I wouldn't send our world's worst enemy.
Great Hotel, Great Staff
I had the opportunity to visit Glasgow for a weekend break while in Europe on business for two weeks 04/23/04 thru 04/26/04.
This was a great hotel and great location for me. It is located across the street from the botanical gardens and within quick walking distance of the underground. There is a market (Safeway, I think) right around the corner and even a few Starbucks within a quick walk. Downtown is not close, but the Underground makes up for that easily with a quick 5-10 min ride.
Reception was warm and welcoming, and very helpful. They had many suggestions of restaurants and points of interest in both Glasgow and Edinburgh where I was headed for a day trip. I was able to exchange currency with little or no fees.
The hotel has a GREAT pub attached that had live music each night I was there.
The room its self was outstanding. Everything looked newer and VERY clean. Doors opening and closing as others had reported did not bother me.
Bottom Line: A VERY comfortable stay and great service. If I return to Glasgow, I will stay at this hotel again. If you are looking for a comfortable, and affordable hotel, you would not be disappointed in this Hilton.
Pretty Good Overall
A very nice hotel overall. Friendly staff, and a beautiful, large bar area overlooking the botanical gardens. Very convenient underground connections to city centre. Rooms are generally average in size, although my friend was put in a very small one which was changed after he complained. Main criticism was that there are only two lifts to serve a rather large hotel - and one of these was out of order!
Avoid the restaurant - horrendously expensive!
Much of this hotel is really lovely, like the lounge bar, but if you've paid a great whack to stay there and find that a wedding is going on in there and you're banished to the draughty lobby, it's not at all funny.
ALL THE DOORS BANG IN THIS HOTEL. When I was there there was a wedding on and children were running in the corridor and banging doors up till midnight. The staff were far too young and inexperienced to deal with this.
Breakfast is in the same place that is a large public bar, open to the street, every night. This means that there is no way the wooden floor can be absolutely clean every morning. It is incredibly noisy in there, and I want PEACE at breakfast time. Food is good, but ambience is dire.
Reception was rough. Parking is over the road in a multi. Okay if you're young and tough.
None of it was what one wants in a Hilton. I would go back if all these things could be sorted, as it is near the Uni and the Art Gallery, etc.
and of course rooms are comfortable and all that.
Comfortable hotel in Glasgow
A comfortable hotel in a nice part of Glasgow opposite the Botanical gardens and handy for the University & museums etc.
The staff were friendly and pleasant. The food was fine.
The rooms were comfortable. The provision of tea & coffee items were a bit stingy; only two sachets of coffee, two tea bags etc.
The website promised bathrobes but there were none - very annoying as I would have brought one with me but I trusted the website. Apart from those couple of gripes on the whole I was very pleased with the hotel.
Well now, here is a lovely hotel in Glasgow! I was thoroughly impressed with this hotel. the decor in the foyer is a bit naff ,the rooms were adequate but the staff they are the people who make this hotel the hotel it really is - FANTASTIC! The food would be on a par with most other 4 star Hilton hotels same menu, same wines etc. so if you have been to one you been you know what to expect. The hotel is very well situated in the West End of Glasgow close to the BBC. Great location and Free Parking. I would use this hotel as a business "type" of hotel not as a family hotel because there are no kids facilities and if I were to bring my two to this hotel they would be picking the wallpaper off from sheer boredom.
TripAdvisor Reviews Hilton Glasgow Grosvenor Hotel
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