Weekend Away

We stayed here for the weekend - 2 nights. The hotel is in a great position to explore the city from. We had a standard double room which was very clean, comfortable and well maintained. Bathroom was clean, stocked with good toiletries and a great shower. The views from the rooms are fantastic -we had a corner room and could see so much of the city. Breakfast was served on the 27th floor which meant more wonderful views. Breakfast was included in our rate and there was plenty of it - a good start to the day - mix of continental and British / American foods. Not sure what the price was if it wasn't included in our room rate. The gym was small but the machinery was new and all in working order. It's about 5 minute cab drive from the Eurostar station and very pleasant 10/15 minute walk from the Grand Place, I wouldn't have liked to stay at one of the hotels near this as it's very busy/noisy down there. Staff were very pleasant and check out very quick and efficient.

For a weekend break or business this is great. I would highly recommend it.

Nice

My husband and I stayed one night here. It was our romantic getaway, so we booked an Executive Room (122 euros per night for a couple, not bad at all). Hotel location was very good, only 4 metro stops from the main train station. Shopoholics be aware: this hotel is right next to designer boutiques.

Our private check-in and check-out was on 23d floor. Immediately we were upgraded to a queen executive room. It was clean, comfortable with a huge bed. This room had tea and coffee facility (no cookies though). The bathroom had a separate shower with water massage heads (one "regular" and three on each side). The shower door couldn't properly close though. An unexpected find included a fizzy bath tablet and bath sea salts among shampoo, shower gel, and body lotion bottles.

Breakfast which was served on Executive floor had a generous buffet. In addition, from 10 am untill 10pm we could walk into the Executive Lounge, grab something to eat (fruits and snacks) and drink (beer, sodas, wine and water). In the afternoon, we, after long walks in the city, indulged on free Belgian chocolate and non-chocolate pastries with coffee and tea. Unfortunately, in the evening we could not find any promised canapes. Could it be that they were all eaten before us?!? Doubtfully. Also, shoe-shining service is complimentary for all guests who stay on the Executive floors.

Overall, I would recommend this hotel.

Beware of the EXTRAS!

Beware of the EXTRAS! Staying at a Hilton hotel you expect that certain amenities are included in the price...not true at this Hilton hotel. In the room they provide you with a coffee/tea hot water boiler but when you call Housekeeping for the tea bags and instant coffee they inform you that there is a 5 Euro per day surcharge. While the hotel publicizes their state of the art gym -- they also have you sign a liability waiver and inform you that there is a 10 Euro daily surcharge for the use of the gym. Forget room service. The cheapest dish on the menu is about 40 Euros PLUS a 16% service charge and a 5 Euro delivery fee. Continental breakfast costs 25 Euros while an American breakfast (difference being you get eggs and bacon) costs 30 Euros. Upon check out they had "mistakenly" charged my account for two beers, one Red Bull and two bottles of mineral water. Incredible! Lesson learned - give yourself enough time at check out to review the bill BEFORE handing over your credit card!!

Very poor... five star?!

I do not expect to pay €5 for a tea bag in a five star hotel.

My "deluxe room" had a single bed and was very small - I've had better rooms in a B&B. Furniture was chipped

Bathroom was shabby

...and all this at five star prices (€195/night), with breakfast not included.

Beautiful hotel, great breakfast, helpful at front desk

Just got back from a three-day package deal to Brussels and stayed at the Hilton just off the Louiza metro stop. The hotel is beautifully decorated and the rooms clean and well-stocked. They did not have complimentary tea in the room which would've been very nice to have, however, and we used our own mobile phone rather than pay their prices for use of their phone. We used the metro to get around and were greatly disappointed that the metro ticket cashiers said they did not speak English - all signs are in Flemish and French, so get any directions you need from the Hilton desk before venturing out.

Excellent stay

Have just enjoyed a most wonderful weekend at the Hilton Brussels. The hotel was superb, staff very friendly and the room was very luxurious. We stayed in an Executive Room on the 22nd floor and the extra cost of this was more than justified. The room was clean, light, modern, spacious and had a wonderful view. While we were out at dinner one evening, housekeeping came in, turned down the bed duvet, replenished the toiletries and tidied the room....only a small thing but it really made us feel at home and looked after. The Executive Lounge (on the 24th floor) with complimentary beverages, continental breakfast and canapes in the evening was superb and the staff couldnt do enough for you (though the staff were wonderful throughout the hotel). I have stayed at Hilton's all over the world and this definitely ranks as the best I have been to.

Generally OK

I stayed in the Hilton Brussels from 4-8 September. It is some distance from the Grand Place area, but it can easily be reached by subway (especially at night since I wasn't sure of the neighborhood at night between GP and the hotel). There is a Metro station that is a few blocks away (2-3 minutes by foot), and that also easily connects you to the Gare Midi (convenient if you take the train from the airport and have only one or two bags). It would have been great if it were more central so that it was easy to stay out when the subways closed at midnite. But I like that the hotel was in a generally quiet neighborhood. I too was disappointed that there was no complimentary coffee or tea (EUR 5, if you use the package in the minibar). American breakfast at EUR 22 was outrageous. But the room and bathroom were spacious and clean.

No complimentary tea or cofee in a 5* hotel?

Stayed in this hotel between 27-30 August and had a room on the 7th Floor.

The hotel was in a convenient and trendy location and couldn't be missed (just look up when exiting Loiuse metro station!).

Took 25 mins to be seen at the front desk. Went up to the room which was nice and spacious - here was my first major problem - The hotel offers u tea/coffee making facilities but doesn't give u any complimentary tea or coffee (they charge u 5 Euros) - unacceptable for a 5* hotel.

Bathroom was nice but the hot water tap made a HUGE noise when it was opened like the pipes were vibrating under the sink!

On the plus points Breakfast was extremely good and the staff very friendly and polite.

This didn't feel like a 5* hotel - it didn't have that something extra to make it a 5*...at best I would class it as a bland 4*, so if your looking for a romantic magical stay, then look elsewhere!

Nice hotel

Good five-star hotel in one of the most prosperous areas of Brussels, close to the Place Louise and its trams and underground. Busy road in front but a small, quiet park lies directly behind the hotel, providing a handy short-cut to the Sablons area.The executive floors are nice, at the top of the tallest building in the area with extensive views across Brussels (its not the Hiltons fault that there is nothing worth seeing) and access to the executive lounge, which has a ready supply of complimentary drinks and nibbles on tap.Rooms and facilities are what you would expect.

Give it a Miss

I travel to Brussels on a regular basis and have to a night or two. I have stayed at the Hitlon on four occassions and my experiences have been avergae to worse to down right poor. Hence the note on this site.

Basically, the service is average and the standards room of a very poor quality. The service on two occassions was appaling. For example, no tolietries in room, poor vegetarian food, hot breakfast was cold, three dead spiders in my room, the bathroom needed a proper make over - major crack in ceiling and tiny bathroom, and the toiletries contained within them were of very poor quality.

The Manager was informed and apologised in writing. If you are going to Brussels on business and pleasure consider other hotels such as the Le Meridien. For a similar price you get a better hotel and a much better deal with more professional service.