Gaylord National Resort & Convention Center
Travel Blogs from Oxon Hill
... won, we lost, we laughed, and we ate. Oh yes. I forgot how much I missed Maryland crab dip.
On the 8th of November I had a lovely birthday and a busy birthday weekend of partying. Ok, it wasn't all a party for me. We also had a Maryland wedding reception for Betty and Brad - my "adoptive" California parents. They were the only people I knew in California when I first went out there, and they checked in on me and treated me to much-needed family dinners every once in ...
... room there. The wall between the dining and porch rooms is gone, and they are starting on the back wall of the house. Under the floor we can see some interesting things. Two walnuts. Chicken bones. I hope they are chicken bones. Newspapers from 1951 used as pipe insulation. Two old windows yielded heavy iron sash weights. Sadly, no money yet, or lost masterpieces or other ...
... Institute's Museum of American History.....or rather a very well stocked and comfortably airconditioned bistro. After recovering we had a walk through various exhibits like the First Ladies' official dresses throughout history and a complete two storey New England house, War relics and Presidential items like the top hat Lincoln was wearing when he was shot.
We then called a day and walked the 5000 miles back to our apartment.
... back of a Camp America type thing. I headed back out to find a bar showing the Washington Redskins pre-season football game. The street I'm on is supposedly the main strip on this side of town. It is an eclectic mix of classy bars, downbeat pubs and regular shops hidden behind metal bars and anti burglary devices. Quite a few places were showing the game without sound, but I managed to find a place that had the full works. Not quite the atmosphere I ...
Learning a lesson from NYC and with the temperatures still well above 30°C, we decided we would not walk! So we took the Old Trolley Tour, where you ride several routes around the DC and hop on and off the busses. A winner! We were watching these ...
How has this hotel rated in the past?
- Swimming pool
- Room service
- Fitness/Health center
- Wheelchair accessibility
Historical Traveler Reviews Gaylord National Resort & Convention Center Oxon Hill
This property is far from ready to be open. I was there a week ago and they were painting and putting up wall paper on the hall on my floor. The room smelled, which I think was from new carpet and wall paper. The A/C never got cool enough, and showed 3-5 degrees warmer than what is was set. A staff person walked into my room unannounced and then claimed she did not know the room was occupied.
New Hotel Opening
My stay at the Gaylord National was from March 31 thru April 3. I have stayed at the Gaylord Texan and am aware of their emphasis on "customer satisfaction". The sky is the limit. This was the first week of the hotel's opening and anyone staying during that time should know that problems will arise during a hotel startup.
The concierge service was excellent and went beyond the call in helping us.
Good Luck Gaylord National--I know that you will continue the excellience that your sister hotels offer.
Well, I must tell you that I was scared going into my conference at the Gaylord this past weekend after reading all of the horrible reviews. I am pleased, however, to write that our experience was a rather good one.
While I realize that this hotel has only been open for 2 weeks, I don't see many of the problems we experienced being due soley to that fact. Yes, the mice are still there and no, they won't reduce your room charge even if one runs across you in bed at night (happened to one of our conference attendees). The service is terrible, far too few of their employees have been trained on how to service customers, or even what their jobs are. We were given incorrect and/or conflicting information constantly. My room was never vacuumed the entire time I was there and my TV had a timer issue which I could never resolve that resulted in it turning on at 2:30am by itself (I ultimately resorted to unplugging it). Two of our conference attendees were trapped in their bathrooms due to the door handles not functioning and two other attendees had everything in their rooms stolen (laptops, clothing, etc). It is $0.73 per minute to use the business center computers and $6.00 to print out your boarding pass. I could go on, but I won't. I also won't stay at this property ever again and I recommend that you don't either.
Do not waste your time or money
Let me start with agreement with most of the previous reviews except to ask,...How can a resort open when it's not even close to being ready IN ANY WAY????Then to add insult to injury the management has the audacity to host conventions and other private guests when people are getting ill??? I would never consider returning to this resort or any Gaylord resort in the future because in the end it's the top management making the worst decisions.As for the staff working there-I would think long and hard about working for a company that would put me in a position of constant negative and angry customers.
They're not ready to open
We attended a convention the first week the hotel opened. They used our convention as full paying "test" customers. We began to make a list of all the problems, but it became too extensive: incorrect directions to hotel on hotel website, ignoring us at the check-in counter, construction jack hammers working in guest areas until after 11:00 pm, mice in the guest rooms, a novavirus outbreak, giving our valet parked car to the wrong people, many areas unfinished-they were still installing emergency exit signs, too few places to eat and vastly overpriced food to name a few. They should refund our money and pay us for the use of our time to train their staff.
Having just returned from a convention at Gaylord National, I have to say, it is the worst experience that we have ever had in a hotel. We arrived on April 5th, and left on April 9th. The previous guests who had just left had the Norovirus, we had mice. We originally thought that they were get it together, but it never happened. If anything, it got worse. For us, it started with little things, the bags not arriving via the bellhop (this took an hour and three calls/trips to the desk). Then it was a three hour wait to get a water taxi (they were a fantastic crew) ticket to Mt. Vernon. We knew before arrival that there really wasn't any food to speak of in the hotel, unless you were prepared to spend at least $35 a head. Since we had found this out earlier, most people attempted to bring coolers. Gaylord in turn, confiscated the coolers, which then led to the convention gooers to simply leave the hotel. A few that had no means of leaving cheaply, ate there, and became ill. Some arrived at the hotel to find out they had no room furniture, or even a mattress to sleep on. And then of course, there were those little furry mice. I might call then rats, since the descriptions that were given were much larger than what I would call a field mice. We never saw them, but heard then on our last night there. You could hear them rustling around in the bags, and munching. The exterminator had been in the day before laying sticky pads next to our refrigerator, and air conditioner. Isn't this a health hazard in itself? The gym was functioning; the pool wasn't. On our last peek, it was still full of boxes, as was the garage full of furniture and mattresses (a gathering place for mice, I'd say). You can't sleep, as the music gets loader from the atrium, the higher the floor, the louder it gets. Asking them to turn it down never worked. The maid service is overwhelmed. They came twice out of our entire visit, then took the soap and towels, and never returned. They also never left the two bottles of water that you were supposed to get as part of the resort tax. Upon checkout, the system was down, so alot of people simple had to leave, and catch back up with them after they arrived back home. After all of this, they still didn't want to give you a discount for putting up with the place.
This resort just opened it doors on 29 Mar 08. I stayed for 2 nights (5-6 Apr 08). Hotel still has a long way to go to work out the bugs before the opening around 27 Apr 08. Took about 45 minutes to check in as my reservations had been lost. I had printed out a copy with my reservation number - that helped that I had proof. The staff were very helpful and tried to fix the problems.
First of all, the phone service is lousy! I had no cell phone reception anywhere in the building. So, I had to resort to using the room phone. None of my incoming calls rang, and I would find out from a "message light" on the rare occasions the caller was able to leave a message. Then, when my wife tried to call me after 10pm or before 7:30 am, there was no one answering at the desk to connect her to my room.
I am just finishing a stay at this new hotel right outside of DC. The hotel is visually stunning--beautiful atrium with a view out over the potomac--but it still has really significant bugs that it needs to work out. A few of the inconveniences: Wake Up Call system still doesn't work correctly; calls to front desk went unanswered for over 5 minutes; intermittent power outages; leaky roof; ongoing construction in common areas.