Gatwick Moat House Horley

This place is a dump. We stayed for 2 nights and saw 3 different rooms - enough to convince us that nobody in their right mind would return here. I have to say that Moat House did handle my complaint (with photographic evidence) professionally and they gave us a full refund for our 2 squalid nights. For that reason I will not add to their embarassment by going into all the details. I would urge other victims of this and other fleapits to take photos, make a proper complaint and report on their degree of satisfaction. When these hotels feel it is more cost effective to fix these dumps than to give customers their money back they will do the work.

Stayed in this pit on Friday 15th April 2005 - the place needs knocking down. The bathroom was probably one of the worst we have ever seen and had we not been checking in at 01.15, I think we would have looked for alternative accommodation. If you have already booked, try and cancel and book elsewhere!

Don't stay here unless you are totally desperate. We stayed one night and found it to be the worst hotel I have ever stayed in. Can you imagine a hotel that has no vodka or gin. Does not allow you to charge your meal in their restaurant to your room. Or that puts a TV in your room that does not work. We were told that "it has not worked for about a year but that the hotel will not replace it".

The rooms are terrible and the staff just could not care less. You have been warned

I usually stay in the Renaissance Hotel but for some moment of madness i decided to book into the Moat House due to a special deal advertised.

Having paid in full in advance 5 days before i was annoyed that at check in there was no record of my reservation despite having a printed confirmation number and full details from their website.

The rooms are awful - the smallest double bed you have ever seen , freezing cold room with no temperature control and the toiletries are bolted to the wall !.

The bar area was dirty with empty glasses and finished plates of food everywhere - we ended up going to the Renaissance Hotel for food as it looked so dirty and unhygenic and the service was very slow.

I would not recommend this hotel at all.

We stayed for 1 night & which was 1 night to many. The room was really small, dirty, wall paper falling off the walls, a piece of wood with nails still in it (this was discovered by my 3 year old son) was laying next to the bed. Staff were informed but done nothing & couldn't be bothered. the bathroom was dirty had grime over the shower,tiles, etc.

There was nowhere to park when we arrived.

This place is a total dive & will never stay here again.

PLEASE AVOID THIS PLACE!!!!!

Stayed overnight en route to Prague and was a little concerned when I read previous reviews. What were they expecting? For the price I paid and the convenience I wouldn't hesitate to stay here again. So the room was a little shabby ( hotel manager please note that a coat of paint makes a huge difference) but the breakfast included in my rate was better than most I have had in 5* hotels. The free courtesy coach from the airport was excellent (there is a £2 an adult return fare back to the airport) but all in all, value for money and very convenient! I wouldn't choose Gatwick Airport for a long week-end or week's holiday but as a stop- over we couldn't go wrong.

We stayed at the Gattwick Moat Hotel on our last night before leaving to retun to Canada as we had a very early flight.

We had a family room for two adults and two children. The room was very spacioius and very well equipped.

We had a meal in the bar area which was good.

They gave us a wake-up call for 2:45 a.m. and there was transportation to the airport which is arranged ahead of time.

Stranded at Gatwick airport I had no option but to find a room for the evening. The Hotel service at Gatwick airport found a room at the Gatwick Moathouse - room 417. It was appalling to say the least. There was mould on the ceiling, the wallpaper was all peeling off the walls and the curtains looked like they had been attacked with a knife at the edges. Both cups on the Tea Tray were half full of someone else's tea and the teapot still had an empty teabag in it! The room was freezing and the beds on castors so they moved every time you did. It was way over-priced for the condition of the room. I would not recommend this hotel to anyone.

My wife and I had the misfortune to stay at this "HOTEL", as an overnight when we recently returned from a trip to spain.. The rooms are hot, stuffy and small.. There is no air conditioning.. The staff were unhelpful and, did not seem to care about what their guests thought of the Hotel.. Would not stay there again if you were to pay me to go there!!!

This hotel is conveniently located near to Gatwick Airport and runs a shuttle service to get you to your flight.

The room and service were fine. We had a very pleasant meal in the bar area. However, our relaxation here was marred later by a drunk who was very intimidating and aggressive towards several customers. Although a complaint was made to restaurant/bar staff, no action was taken.