Doubletree by Hilton Cambridge
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- Room service
- Swimming pool
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Historical Traveler Reviews Doubletree by Hilton Cambridge
This never happens!!
I was due to stay at the Cambridge Garden Moathouse on Saturday night.
When I arrived I was informed that due to an admin error they had overbooked. However the manager was extremely apologetic and relocated us to the Crowne Plaza up the road. As way of compensation he refunded me 50% of the cost of the room. He also invited us to a free lunch the next day.
When we arrived at the Plaza there was a bottle of wine waiting for us and we recieved a complimentary breakfast in our room.
This great customer services was good enough, but today I received a letter from the manager offering us a free weekend stay too!
I'm amazed at this level of customer commitment.
Other hotels take note!
Very good, but book ahead
We stayed here for three nights over the last weekend in January. Having booked on the internet some six weeks earlier, with a 50% discount, albeit accepting a higher penalty rate in the event of cancellation, we were given a complimentary upgrade to a riverside corner suite. So the two of us ended up with a huge room, complete with 270 degree views of the river and its ducks, a large hot and cold breakfast, for around 100 pounds a night - by all accounts great value for England. Tripadvisor was great, as it prevented us staying in another hotel which attracted 'Fawlty Towers' type reviews for much the same money. The hotel has its own website, which in fact provided the cheapest rate. The location was perfect and the staff helpful and polite. If you can't find a great deal, then I would bear in mind the fact that the ambience of the hotel is quite bland, and the restaurant mediocre and overpriced (although allegedly it is one of the best in Cambridge!). We saw inside a normal room and it was much smaller than ours, although the view of the river remained pleasant. Everything is very clean and professional, with firm new beds, fine showers, and a decent exercise facility. So for 100 pounds a bargain, but for 250, I'm not so sure.
A very pleasant stay
We just returned from four nights at the Garden House Moat House Hotel. The location could not have been more convenient, the breakfast was very nice and the staff friendly and helpful. We had gotten a quite reasonable rate (of couse, that is not saying much with the current exchange rate!) by pre-paying for our stay, so were very pleasantly surprised when during chekout they informed us we were over charged and gave us 40 GBP back! The room was fairly basic, but there was adequate room and beds for a family of four. We would definitely stay there again.
Garden Moat House, Cambridge
Well just got back from a weekend at this hotel. I have to say I thought the hotel was around average maybe a bit above. The plus points of this hotel were the free car parking and the location. We also tried the breakfast which was really nice and the menu for the dinner in the restaurant looked really nice too although we didn't try it.
We stayed in a Crown Room with a river view which was nice not as big as I'd thought it would be and the bathroom was quite small, so not sure what size normal rooms would be! A gripe I do have was with the health club facilities, I'd phoned prior to my visit asking them to send over a price list of the treatments they had there (which they didnt!), but on speaking to someone there they assured me that I would be able to book a treatment on the day which turned out to be incorrect they didn't have anything available until the Monday (I stayed the Fri to Sun)! so that was not very useful.
Not sure I would stay there again to be honest.
Best hotel of the Moat House chain
Very nice (but somewhat bland) 4-star hotel on the riverbanks of Cambridge. Make sure you get a river-view window, much nicer. Staff friendly & hopeful. Best place to stay in Cambridge by far.
I have no doubt that the previous poor review of "Moat House" was NOT a review of the Garden House Moat House Hotel. Stayed one night In July, 2004 and was quite impressed with this hotel. The room (a triple) was spacious with a King bed and a twin bed (not a rollaway or a pull out sofa) that was much appreciated by our tall 16 year old son. The bathroom was spacious. Room was not air-conditioned but it had a window that opened and never became uncomfortably hot, even though Cambridge weather was warmer than usual during our stay. The location (right next to the dock where the boats for punting leave) was excellent, only minutes walk from the colleges. The beautiful garden directly behind the hotel overlooking the River Cam was a great spot to have a drink and watch the college students punt along, as well as the ducks and geese swim. Breakfast was included in the rate (best through Travelocity: 100 GBP) and included a buffet with eggs, cereals, etc. Would absolutely recommend this hotel!
Work experience girl x
i went to the hotel for work experience and was pleasently surprised by the staff. they were all so lovely and laidback and made me feel really comfortable. they work so hard to keep their hotel so clean and tidy. the effort they put in to keep their hotel one of the best in cambridge is amazing. their all such laid back people and great to work with especially the bar staff!! i would definitly recommend anyone to stay at this hotel!! april xx
A very nice hotel indeed. Excellent room good big bathroom. Would have given it ***** if the water did not run too slowly and if the service had been a bit quicker - but we must remember that this is England, home of the bad and overpriced hotel and by and large this is a very pleasant exception where I would stay again.
Overrated Moat House
All that reputation as one of the finest hotels in Cambridge. Put me in a smoking room even though I'd asked for a non-smoking. Totally average room, totally average breakfast, even put a surcharge on the morning newspaper. At least parking was convenient and free. Overpriced.
Ideal Cambridge break
Lovely, river-side location close to town make this a ideal choice for Cambridge. Pay extra for a room with a view of the river and make sure to take a river walk during your stay. Prices can be quite steep so look for weekend deals.
TripAdvisor Reviews Doubletree by Hilton Cambridge
Travel Blogs from Cambridge
... then many! I stood transfixed as I always do when snow falls!
The irony for me is that we had a mini holiday booked and I knew that even though I'd be waking to the wonder of settled snow, I'd have to walk through it and get on a train which would take me away from it!!!! But I enjoyed it while I could. I couldn't sleep much, kept hopping up to look out the window...and woke early to get ready to meander through the villages.
I can only cross my fingers for more :) ...
... was invented.
Denise and I went on a punt ride down the Cam past many of the colleges and under several road and foot bridges. There were so many punts that several collisions occurred and I was so happy to leave the steering to a professional punter. Anyway, we went past Trinity College which had its own bakehouse and brewery in the old days (brewery because the water was so full of germs that beer was the only safe drink and they would drink it at ALL ...
... I deserve them. Now I know what has been missing from the all day breakfasts in NZ. They needed the addition of a heap of Heinz baked beans.
I walked out of there a happy little explorer ready to take on anything.
The lady at the Information centre told me that there were only a couple of places left in the 1pm --2 hour guided tour of the colleges so even though it sounded expensive ...
... her at first. She was wearing something light, and I asked her if she was cold, and she said "no". Because when you walk, you sweat, and she was right. I wore my clothes from Primark, and I was sweating on the train, but was feeling comfortable walking. Lyra walked for 40 minutes to meet me at the train station. So as we walked back to the university, we caught up and ended up eating at a Chinese restaurant along the way. We had buffet, but then I knew, ...
... really cool. And I didn't realize that the Mexicans had such a colourful Day of the Dead celebrations with all sorts of skull head decorations. I'd never seen something like that before.
After the museum we strolled through town a bit and the Grand Arcade Shopping Centre. We came across the Market Square, where the Cath Kidston store is located. I spent at least half an hour in the store trying to find something under 15 Pounds, which was absolutely impossible. Eventually I ...