Doubletree by Hilton Cambridge
How has this hotel rated in the past?
Historical Traveler Reviews Doubletree by Hilton Cambridge
This never happens!!
I was due to stay at the Cambridge Garden Moathouse on Saturday night.
When I arrived I was informed that due to an admin error they had overbooked. However the manager was extremely apologetic and relocated us to the Crowne Plaza up the road. As way of compensation he refunded me 50% of the cost of the room. He also invited us to a free lunch the next day.
When we arrived at the Plaza there was a bottle of wine waiting for us and we recieved a complimentary breakfast in our room.
This great customer services was good enough, but today I received a letter from the manager offering us a free weekend stay too!
I'm amazed at this level of customer commitment.
Other hotels take note!
Very good, but book ahead
We stayed here for three nights over the last weekend in January. Having booked on the internet some six weeks earlier, with a 50% discount, albeit accepting a higher penalty rate in the event of cancellation, we were given a complimentary upgrade to a riverside corner suite. So the two of us ended up with a huge room, complete with 270 degree views of the river and its ducks, a large hot and cold breakfast, for around 100 pounds a night - by all accounts great value for England. Tripadvisor was great, as it prevented us staying in another hotel which attracted 'Fawlty Towers' type reviews for much the same money. The hotel has its own website, which in fact provided the cheapest rate. The location was perfect and the staff helpful and polite. If you can't find a great deal, then I would bear in mind the fact that the ambience of the hotel is quite bland, and the restaurant mediocre and overpriced (although allegedly it is one of the best in Cambridge!). We saw inside a normal room and it was much smaller than ours, although the view of the river remained pleasant. Everything is very clean and professional, with firm new beds, fine showers, and a decent exercise facility. So for 100 pounds a bargain, but for 250, I'm not so sure.
A very pleasant stay
We just returned from four nights at the Garden House Moat House Hotel. The location could not have been more convenient, the breakfast was very nice and the staff friendly and helpful. We had gotten a quite reasonable rate (of couse, that is not saying much with the current exchange rate!) by pre-paying for our stay, so were very pleasantly surprised when during chekout they informed us we were over charged and gave us 40 GBP back! The room was fairly basic, but there was adequate room and beds for a family of four. We would definitely stay there again.
Garden Moat House, Cambridge
Well just got back from a weekend at this hotel. I have to say I thought the hotel was around average maybe a bit above. The plus points of this hotel were the free car parking and the location. We also tried the breakfast which was really nice and the menu for the dinner in the restaurant looked really nice too although we didn't try it.
We stayed in a Crown Room with a river view which was nice not as big as I'd thought it would be and the bathroom was quite small, so not sure what size normal rooms would be! A gripe I do have was with the health club facilities, I'd phoned prior to my visit asking them to send over a price list of the treatments they had there (which they didnt!), but on speaking to someone there they assured me that I would be able to book a treatment on the day which turned out to be incorrect they didn't have anything available until the Monday (I stayed the Fri to Sun)! so that was not very useful.
Not sure I would stay there again to be honest.
Best hotel of the Moat House chain
Very nice (but somewhat bland) 4-star hotel on the riverbanks of Cambridge. Make sure you get a river-view window, much nicer. Staff friendly & hopeful. Best place to stay in Cambridge by far.
I have no doubt that the previous poor review of "Moat House" was NOT a review of the Garden House Moat House Hotel. Stayed one night In July, 2004 and was quite impressed with this hotel. The room (a triple) was spacious with a King bed and a twin bed (not a rollaway or a pull out sofa) that was much appreciated by our tall 16 year old son. The bathroom was spacious. Room was not air-conditioned but it had a window that opened and never became uncomfortably hot, even though Cambridge weather was warmer than usual during our stay. The location (right next to the dock where the boats for punting leave) was excellent, only minutes walk from the colleges. The beautiful garden directly behind the hotel overlooking the River Cam was a great spot to have a drink and watch the college students punt along, as well as the ducks and geese swim. Breakfast was included in the rate (best through Travelocity: 100 GBP) and included a buffet with eggs, cereals, etc. Would absolutely recommend this hotel!
Work experience girl x
i went to the hotel for work experience and was pleasently surprised by the staff. they were all so lovely and laidback and made me feel really comfortable. they work so hard to keep their hotel so clean and tidy. the effort they put in to keep their hotel one of the best in cambridge is amazing. their all such laid back people and great to work with especially the bar staff!! i would definitly recommend anyone to stay at this hotel!! april xx
A very nice hotel indeed. Excellent room good big bathroom. Would have given it ***** if the water did not run too slowly and if the service had been a bit quicker - but we must remember that this is England, home of the bad and overpriced hotel and by and large this is a very pleasant exception where I would stay again.
Overrated Moat House
All that reputation as one of the finest hotels in Cambridge. Put me in a smoking room even though I'd asked for a non-smoking. Totally average room, totally average breakfast, even put a surcharge on the morning newspaper. At least parking was convenient and free. Overpriced.
Ideal Cambridge break
Lovely, river-side location close to town make this a ideal choice for Cambridge. Pay extra for a room with a view of the river and make sure to take a river walk during your stay. Prices can be quite steep so look for weekend deals.
TripAdvisor Reviews Doubletree by Hilton Cambridge
Travel Blogs from Cambridge
... wash & brush up, then off in a taxi to the airport. Not too much to say about that or the incredibly long flights but a chance to catch up on some more new films. (Sound of Music is quite new to me)We particularly enjoyed having to wait around 3 hours in Dubai for our connection which for us was actually 6 in the morning. Deep joy. I must say however how good and roomy Emirates are in economy. Put shabby old Quantas to shame.
Assuming we survive the ...
... left for Dunkirk during WWII to bring home the soldiers about to be pushed into the sea and killed/captured.
We have gone to the green forests of Thetford and Sandringham. In Sandringham we did the tour of the Queen’s country digs. Missed Charlie by a few days (although when there is a “royal in residence” there are no peasants allowed. Pretty spectacular place (sorry no pictures allowed inside – only official ones for sale … ...
... Air Force involvement and war-time procedures. We then surrounded the memorial to do a Bible reading, sing, and prayer in memory of the American soldiers. It was definitely a humbling experience, especially to be on another continent and still be reminded of how blessed we are with our country's ...
... the snow or who don't have seasons!).
Finally, having finished so many hikes in other countries, I also just have to quickly mention something we don't even give a thought to, but which really are special - footpaths! Not only is it virtually unique that the English public has a protected right to walk on them, we also have a dense network running all over the country (our 15 national trails equal 2,500 miles!) and not only that, many of our paths were walked on ...
Just thought I would share my new shoes. If any of you are thinking of buying walking shoes before embarking on holidays here don't do it. Wait till you get here they are loads cheaper. These are Trespassers and so comfortable. Only cost me £22. What a bargain !
Thanks Mr D for your advice.