Galt House Hotel & Suites
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How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Free High-Speed Internet
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TravelPod Member ReviewsGalt House Hotel & Suites Louisville
Love is an understatement, but the Galt House makes me speechless.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Galt House Hotel & Suites Louisville
Staff in desperate need on Customer service training
When I recently checked in at the Galt House I requested one of the newly renovated rooms but was persuaded by the desk clerk to take one across the street where my conference was scheduled. The room was decorated in a mixture of French Provencial and Early American -13 pieces in one room, I counted - shabby but clean. Sleep was almost impossible - not only because of the street noise and hotel noise generated by a youth group, but the air conditioner was so loud that it woke me every time it cycled. When the air wasn't on, the room became muggy almost immediately. After three nights of virtually no sleep, I was awakened by my 6 a.m. wake-up call. Then disturbed again at 6:09 and 6:15. I was pretty cranky by the time I used the iron on my khaki skirt - only to receive three long streaks of rust down the front of the only thing I had to wear.
I called the desk and was told to talk to a supervisor - seems the supervisor might find it more believable coming from a guest. The supervisor seemed concerned about disciplining the staff for not checking the iron but never addressed my problem. When I went to the lobby I stopped at the desk and gave my name and location to the clerk and requested that a manager come to see me that morning. He smiled and said he would do that - I then asked him to write it down in order to remember it. No one came. When I stopped at the desk as I prepared to leave, I asked the female clerk why no one responded. She said that I did not indicate the nature of the problem, therefore no one was sent. I drove home and decided to give the hotel the benefit of the doubt. I called and asked to speak to the general manager. His secretary returned my call, listened to my story. and said she would call me back. Two weeks have passed and no word - no surprise. Although this hotel is under renovation, no customer can expect service until the management understands the dynamics of customer service.
June 2004 I spent four wonderfull days at your hotel. The rooms were excellent. Good food at your two grills & very reasonable, all of your employees were very courteous. This was my second trip to Louisville,I liked it better than the first time. I shall return.
Ketchup and Cigarettes
I found this hotel on the web and had its worth confirmed in several travel guides. Listings bragged about the olde Southern charm. What I did not know when I got there was that I had gotten a web rate. This "bargain" qualified me for a view-less room on the 2nd or 3rd floor, across from their two catering kitchens. Both rooms I saw were circa 1970; one had a torn curtain. Once I got there, I was offered an upgrade for $85 additional. After exploring the hotel, I thought it wasn't worth it, cut my losses after one night, and headed for the Brown. Besides the strong food odor and the construction going on outside (they are building an atrium), the worst problem was the smoke. Despite having a non-smoking room, the meeting rooms across the hall did allow smoking, and everyone would congregate outside the rooms to take a puff. There are actually ashtrays, bolted like sconces, right outside your door. Note: each room has dramatically different decor, so if you don't like what you've got, another room might have blond faux wood instead of mahogany. Admittedly, the location isn't bad and I was sort of fascinated by the olive fixtures in one of the bathrooms.
Galt House is three star in process of becoming a four star hotel
The Galt House lobbies are nearly complete and beautiful, and about half of the tower suites are renovated and first class. The Sunday brunch at the 25th floor Flagship was delicious with an awesome view, two revolving areas, and lovely food bar arrangements with fresh flowers, waterfull, and sculptures, although the woodwork has not been renovated yet. The unrenovated standard rooms are clean, large, and comfortable. Ours had new carpet and bedding, new TV, a great view of the river, and adequate but outdated furniture. In 2005 it will all have been renovated. Right now it's in a state of progress. We were pleasantly surprised, even though rates are doubled for Thunder Over Louisville. We did learn that using services such as ******* for reservations here will get you the least desirable rooms near public service areas.
Terrible place to rest your head
My husband and I recently stayed at the Galt House for a romantic weekend away. Little did we know that the entire hotel experience would be a disaster. We arrived on Friday afternoon only to check in to our room and find hair all over the bedsheets. In addition to this disgusting find, the room was dark and dirty and there was stains on the carpeting and chipped wood in the bathroom. The whole 3rd floor smelled like a greasy cafe and our room was directly adjastent from where I assume they store supplies for the restaurant. My husband and I decided not to continue to stay at this hotel and checked out after only one night. It was disgustingly dirty, smelly and out dated and we will NEVER stay there again and I don't recommednd anyone else do either. By the way, the management did not even bother to offer us a refund of our charges for the evening. What a poor example of a hotel!!!
The Galt House is coming alive... finally!
Just returned from a conference in Louisville and was pleasantly surprised at the renovation taking place at the Galt House. We were on the 15th floor of the East Tower and the room was PHENOMENAL! I have been staying at The Galt House for over 15 years and for 15 years I have been waiting for the place to get with the times. I told a collegue not to expect much, but was I wrong. In two years time, many of the rooms have been renovated and look great! Gone are the browns and yellows of the early 1970s. Elagance is the standard now. However, the lobby right now is nothing short of destroyed and convenience in check-in is lacking. Bell Hops were everywhere, but this was a state convention so that should be expected. Parking is attrocious, but we didn't have to pay... which is not what we expected. Signs say $5.00 with hotel validation... $12.00 a day if you forget to get validated!
There is now a pedestrian walkway all the way to the convention center... so inclimate weather is no longer an issue. All I can add now is, "Congratulations owners/management! It's about time!!!" I will definitely stay another 15 years!
This hotel is great!!
The Galt House is the home to the State FFA Convention and more recently, the National FFA Convention. I have been to the Galt House a total of five times, four for the state and once for the national conventions. There are numerous places to go around the Galt House. If you walk outside the door you can go for a ride on a horse and carriage. Down the boardwalk you see the Bell of Louisville and many other steam boats. Walk a little further and you can go to Joe's Crab Shack, the best place in town to eat (if you like seafood). Especially if it's your birthday!Not even a mile away is the Louisville Slugger Museum, and a few blocks away is the Galleria Mall. The hotel has an outside swimming pool on the third floor in the east side (always cold, even in June) and a revolving restaurant. There are fountains on the side of the hotel to cool your feet off.This is one of the best hotels I have ever been to. It's so close to everything and the service within the hotel is great.
Would not stay there again!
Hi We stayed there on 12-1-03. The hotel is under construction. It was difficult to know where to park the car so that we could go in and find out what hotel room we would be in. This is a large hotel and there was no one at the door to greet you. It was a long walk following paper signs to the front desk. The hotel has 2 towers, we registered in one hotel and parked the car under it. We than had to carry our bags to the other tower. It is an old hotel that is in need of a renovation. They have a revolving restaurant on top that is only open till 3pm on sundays. Several of the other eateries were also closed on Sundays. We ate at the Riverside restaurant Sunday evening. The food was fair, the staff was very slow although the were only about 10 people in the whole place. The room colors were horrible, and in desperate need of a decorator. The hotel did not have a gift shop. It had a counter on the second floor that sold candy and cheap gifts. I would not recommend this hotel. tina
Reunion 305th Bomb Group 17 thru 21 Sep2003
We stayed there for 4 days during the reunion of the "305th Bomb Group and enjoyed the Galt House very much. Wonderful place to stay.
Tremendous stay at the Galt House
I stayed at the Galt House Hotel for a conference last year and the service and every part of my stay was awesome. I am looking forward to coming back with my family.
TripAdvisor Reviews Galt House Hotel & Suites Louisville
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