DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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Historical Traveler Reviews DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
We liked it
My husband and I stayed at this hotel over Memorial Day weekend. I didn't know what to expect and was a little nervous based on some bad reviews I had read, but we found the room to be comfortable, clean and larger than we expected.
The staff in our experience was quite helpful and gave us recommendations as well as printouts of addresses & phone numbers for restaurants and other services.
The location is south of the Napa area proper, it is kind of at the entry way without being in the midst of it all... for us that worked out great, because we were in town for a wedding, not for the wine country experience. Anyone who is going for the wineries would probably want something a little closer if they dont' have a car.
The only negative thing that I observed personally was that the bathroom had a strong smell of air freshener or scented soaps or ??? - it wasn't an unpleasant smell but it was quite strong and if you are someone who is sensitive to perfumes or odors, then I could see it causing a problem.
Don't Stay There ~~~Poorly Managed
Never even got to stay @ hotel due to manager messing up reservation. Reservations made 5/8/07 through Napa Valley reservations. Got to hotel 5/26/07 on our anniversay we were told that we didn't have a reservation. Gaia Hotel had charged 1 night of stay on our credit card on 5/9/07. Manager said charges weren't on my credit card because she couldn't find them in her system. Bascially calling me a lair, called credit card company to try to verify. Still didn't believe it was true. We went round & round in return had to drive 25 minutes into Napa now to another hotel. On Monday tried to get a hold of the GM which I left several messages which went unanswered. Call several more times. I called the other reservation place was told that the manager got my reservation evia email and also a faxed copy. Mananger had my CC info on another guest that's why she couldn't find my reservation. Hotel is poorly managed, no customer service and still willn't take owner ship of wrongful doing. DON"T STAY THERE !!!!!!!!!
Nice property in good location. Very easily accessible from major roadways. Interesting design and loved the monitors in the lobby showing the water/electrical usage and the Co2 emissions.
Guestroom was very nicely decorated and I liked being able to look through the book An Inconvenient Truth, on the desk.
Stay elsewhere if you can...
The sacrifices made for an eco-friendly hotel can become counterproductive to the comfort of hotel guests. Where do I begin? Rooms are stuffy with no air ventilation in the rooms - hence, we couldn't sleep despite turning on the air conditioning! Shower head has no water pressure. Spa resort is way overpriced for not only ambience, but overall facilities. You are better off venturing up to Napa for a good mud bath and professional stone massage therapy. Continental breakfast is like what you find in Motel Six. Only positive I can say is that despite hotel staff being somewhat clueless to operations, they were friendly and they mixed up my room and gave me a partial refund so that's the only plus I can really give this hotel. Only stay here if you cannot find anything else in Napa - otherwise, it's overpriced for what they feature. I'm normally not negative, but what I'm speaking is the truth based on my experience and would have no reason to bash if it wasn't warranted.
A good deal
This hotel is brand new, and the room was nice with very comfortable beds. The spa was excellent. The staff however was somewhat clueless about the area .. only new the top 5 restaurants in the area and had no menu's or other lists. The hotel is also right on 29 .. in a commercial area. However, for the price, it was a good place overall.
Loved the Colors
Bathroom had a small cockroach in it, and the shower/toilet area is a little dark for my tastes. Bathroom isn't really that nice, but is average.
Beds are comfortable, although upon inspection, we found a few stray hairs on the left queen bed, and a hardly noticeable yellow stain on the blankets. Desk area is very clean and arranged nicely; amenities such as TV and microwave are also very nice. Noisy A/C, and carpet could have a nicer color. Front desk area is immaculate, and pool/hot tubs are clean and nice as well.
A jewel a well located to hit the high spots
The hotel is located a short drive to Napa and Sonoma. If it were in Napa proper, the price would be 4X higher. It has a lovely pool area with relaxing swans. The room equipment, i.e. the refrigerator, heat/ac unit is EXTREMELY quiet. The bed is to die for. The whole experience was lovely and I will make it MY PLACE to stay each and every time I go to the area which is 1-2 times per month.
Gold Stars for a Green Hotel
Stumbled across this hotel while looking for a place to stay for a weekend getaway in Napa. The rooms are spacious, the beds are comfortable, and the hotel is clean and quiet. Gaia is located off a main street and about 15 to 20 minutes to the start of the Napa wineries. But if you're looking for a nice place to have dinner, stay in the Napa area. The area looks like its under development but not quite there yet. For example, just up the street is an open air mall. The buildings are there and the signs are up but the businesses are not open. The hotel is also a bit out of place being that it is adjacent to a mobile home park. Despite the location setback, the hotel is great. Its a sustainable building in a safe location and not too far from the wineries.
Sleepless in Napa
Very thin walls, loud talking from next room from 2-4:30 am. At checkout, were told another guest had the same problem. Room is not cozy, with very high ceilings, cold colors, and noisy heating unit installed at ceiling height! Comfortable bed. Would not stay here again.
Inexperienced Staff, Rooms poorly designed for noise
The overall theme of the hotel I adore. I'm into the green movement.
I booked two rooms for myself and an out of state client. He stayed on the upper floor in an extended king and had no complaints. I stayed in a basic king on the lower floor and was rudely woken up at 6am the next morning from the guest (contractor/worker) that was staying in the room next door. I even wear ear plugs. The walls are not properly insulated for sound. You can hear the telephone ring in the room next door.
Even thought the hotel had only a handful of guest I was irritated that hotel management stuck a bunch of guests side by side in the back of the hotel. We could have been easily separated between empty rooms to insulate us from noise.
While the carpets and room colors are beautiful the construction behind the paint and carpet lacks integrity.
Morning coffee is great as well as the pastries served.
TripAdvisor Reviews DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Travel Blogs from American Canyon
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