Future Inn Cardiff

We booked a King Suite as it was our wedding anniversary, but this was not really necessary as the bedroom itself was very big. It was all very clean and new, but the decor was rather sparse and my husband commented that the living room area was like a BUPA waiting room!!

The bathroom was clean and spacious with ample toiletries and plenty of towels.However, there was a nearly used up loo roll on the holder, something I have never seen before in a hotel!

The location was good, within easy walking distance of the quay which was lovely.

The staff were all very friendly and helpful, with the exception of the woman who was on the desk when we checked in, who was rather abrupt.

We had ordered newspapers which didn't arive, but when we asked at the desk, they explained there had been a problem with the delivery and we were not charged for them. (I suspect the unhelpful receptionist just hadn't bothered to put the order in as there were papers outside other rooms.)

The corridors were rather noisy, with a lot of door slamming going on, mainly it seemed by the cleaning staff!

Overall it was good value for money, and after all, it is only a 3 star hotel.

Would definitely consider staying there again.

As per TA recommendation booked this hotel. Booked directly with hotel and got a 2 night deal for £77/double room incl. breakfast. A great deal.

Room (suite) extral large Kig bed and separate lounge (great if you are taking kids) includded in Autumn Break price.

Breakfast was "ordinary" - the standard cooked, with no fresh fruit. Breakfast if taken separately is £9.95 and probably not worth it. Ours was included - so can't complain.

Hotel is new (less than 12 months old) therefore in pristine condition -rooms with great amenities. state of the art flat screen television, CD, internet (free) etc

Would highly recommend and will be returning if in Cardiff again.

Booked 3 nights at Future Inn, Cardiff Bay, after seeing good reviews on Tripadvisor, and wasn't disappointed. A fresh new hotel. Room was good size, comfortable, clean, and quiet. Good restaurant, plenty of free parking and a short walk from the sights and restaurants of Cardiff's rejuvenated Bay area, and the new Atlantic Wharf.

I shall certainly use Future Inn again.

My husband and I stayed at the Future Inn for two nights, on a mini city break to Cardiff. We spotted the good reviews on TripAdvisor and decided to book into the Future Inn as a result.

We weren't disappointed - at £75 per night for a large double room containing two queen size beds, it was a bargain. The hotel itself is still shiny and new, and the standard of cleanliness is high. The rooms were impressive - each room is individually air conditioned, has the usual coffee-making facilities, en-suite bathroom, and a flat-screen monitor connected to a media system (TV, free Internet access and DVD player)! Although the hotel is fairly close to a busy main road, the soundproofing is good - with the windows closed you can't hear the traffic noise. Free local parking is available for hotel guests.

The Future Inn is well-situated - about 20-25 minutes walk from all the shops in Cardiff city centre, and only about 10-15 minutes' walk from Mermaid Quay, where there are many restaurants and bars. Locally, there is a cinema, a Pizza Hut, a Brewer's Fayre pub called The Hemingway - plus there's a casino 5 minutes' walk away.

There are two types of breakfast available - continental buffet for £7 each, or full English buffet for £10 each. We're not fans of fried food, so we went for the continental buffet - basically cereal, fruit juice, toast, coffee and croissants. The hotel bar stays open fairly late, and I believe room service is available 24 hours a day, although we didn't use the facility.

Well worth a visit, be it on business or pleasure.

Normally when you enter a 3 star hotel, the reception is quite nice. Then you enter the room and it is exactly what you would expect. Not good, not bad.

First thing you notice at this hotel is the staff are very friendly. The restaurant also looks plucked from a trendy London street, with chrome and good quality woods everywhere. So far so good. Get your room key and 'wow' - massive room, and top quality furnishings,state of the art flat screen TV, free internet etc.. I have stayed in worse supposedly 5 star rooms.

I had breakfast and was impressed by the array of fresh fruits as well as the usual fried selection.

The car park is free. Coupled with a fresh and exciting menu which offers great value, there are no nasty surprises at the check out either.

Overall the best 3 star I've ever stayed at and knocks the spots off many supposedly 'luxury' establishments.

Meant to be the first in a chain of Future Inns and best of luck to them if they can continue to offer such value and quality!

Customer service at The Future Inn Cardiff Bay was the best I have received in the UK for a very long time. We had polite, friendly and efficient service from checking in to checking out. We were greeted with a smile everytime we were served regardless of the queues and the late working hours that were kept by many of the staff (especially the bar & restaurant staff).

The rooms were luxurious and spotlessly clean. The food was delicious with a wide range of options including at breakfast (I'm vegetarian and that usually means just toast).

Many thanks to everyone working at the hotel that weekend, you made all the difference to our stay in Cardiff!!!

Stayed one night at beginning of June in fairly glum weather and it brightened our day because it is a bright spanking new hotel. Surprised to get a room as the Youth Eisteddfod was on at the nearby Millenium Centre. Never heard so many people speaking Welsh at the same time. This resulted in a lively atmosphere in the bar in the evening. You need to be very clear about your instructions for getting there as there is no signage as yet. Our SatNav system almost did the job for us but the last 400 metres was a challenge. You can't miss it when near as it is a tall tower block. This results in interesting views over the regenerated docklands. Reception staff very apologetic and said that local authority had promised signs but not delivered as yet. Rooms are huge with two Queen size beds(very comfy) with all white bed linen with a lovely fluffy light duvet. We got ours for two people with one breakfast (had to pay for the other (£10) at £75 (£85 in total for two at this level of quality is a great bargain). You need to shop around the deal providers. Rooms are standard hotel design but very large and smartly designed. Free internet access at all times - flat screen tv and CD/DVD player. Bathroom spacious with ingenious door arrangement to loo with good range of good quality toiletries. There is a hair dryer, iron and ironing board. Breakfast buffet style - not the most sumptious I have seen but very adequate, well cooked and not greasy. Dining room and bar are as one with very modern decor. Staff helpful but bar staff need cocktail training. Our barman was new and could not rustle up a bloody mary! Plenty of parking. Lots to do nearby. Indoor bowl, multi-plex cinema and masses of restaurants/bars at Mermaid Quay (10 minute walk). The new Welsh Assembly building is a short walk away as well as the new and modernistic Millenium Concert Hall. Straightforward but lengthy walk to old city centre but bus service nearby as well as Cardiff Bay Station 10 minutes away. Any small issues mentioned here are far outweighed by the bundle of plusses but I have tried to set a balanced view. I can thoroughly recommend this very fine hotel.

This is a new hotel and was expecting a few raw edges, but I was pleasantly surprised both by the ease of checking in and the size and comfort of the room and hotel in general.

The hotel is located close to the new Millennium Centre where we spent the early evening, later we walked across to Mermaid Quay for a meal. There were lots of restaurants to choose from ranging from Turkish to Chinese.

After our meal we strolled back to our hotel where we enjoyed a few drinks in the bar before retiring for the night.

Later the next morning we had breakfast in the hotel restaurant and were impressed by the choice of meals available.

I would recommend this hotel to anybody wishing to stay near the town centre who would also like to have entertainment within walking distance of their hotel.

really nice hotel to stay at. Best facilities a hotel can offer and the staff make you feel so welcome. Would recommend this hotel to anyone visiting Cardiff.

just come back from a weekend break here and it was brilliant!!! Cardiff is a buzzing city and the hotel was just outside, never heard of future inns before cos its a canadian group but it was a fantastic experience , the staff are so friendly !!! and yet proffessional and the food!!!!!! only problem was the weekend was to short !