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TravelPod Member ReviewsFurama RiverFront Singapore
Drinks, food and wifi very expensive! The hotel is large and modern, rooms were good and clean. staff are helpful and friendly.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Furama RiverFront Singapore
My boyfriend and I stayed at this place to ring in the New Year. First of all, we thought we could take the train from the airport to the hotel, but the closest train stop is in Chinatown. We walked about a mile to the hotel, crossing many streets and taking many overpasses.
After walking in the afternoon sun with all our luggage, we finally found the hotel. We went to the front desk to find this lady banging away at her computer keyboard and not really helping anyone. Come to find out, she was busy figuring out what rooms were available for people to start checking in to. So at 3:00 in the afternoon, we didn't have a room. Instead, we had two free cocktail coupons for the bar. We walked to the bar and found it to be filled with people waiting for a room! Then we tried to order a drink, and apparently a cocktail coupon is only good for non-alcoholic drinks. Last time I checked, a cocktail was an alcoholic drink. The servce was simply horrible! We couldn't find anyone to take our order.
Finally an hour passed and our room was ready. It was on the 13-floor, which I thought was strange. The room itself is pretty basic. The bathtub was odd because it was elevated. Also, when the toilet flushed it sounded like it wanted to suck up everything that wasn't tied down in the bathroom.
The bed was average, there weren't enough empty plugs to use, but the front desk did have complimentary plug adapters.
The price for the hotel and the free shuttle to Chinatown and Orchard Road were the best ammenities about this hotel. Although, I wouldn't stay here again.
Worst service in a hotel
Just returned from a trip to Singapore, where I stayed in this hotel for 3days in early Janaury 06, with my boyfriend & his daughter.
As with the last reviewer, I found the baggage handlers & door men to be fantastic & friendly (except for 1 who refused to leave the room until we tipped him eventhough the management ask guests not to tip the hotel staff), and the staff at the reception desk were extremely unhelpful.
We arrived at 10pm at night and they had no record of our reservation, so we had to wait 1 hour for a room, then the room they ended up giving us contained twin beds rather than a double, plus a roll-away bed, eventhough we had asked for a room with 1 double & 1 single when booking.
Also, on the 3rd day, we went for breakfast (which we had paid for when booking our trip) & they told us that 2 people receive a complimentary breakfast but the 3rd person had to pay, when there had been no problem for the first 2 days. We told them that we had already paid when booking, but they insisted that we were wrong & when I went to reception to sort out the mis-understanding, the first person I spoke to refused to look at the paperwork for our booking that said breakfast included for 3 people, but luckily another member of staff overheard & helped us out.
The room service food was disgusting & gave my boyfriend an upset stomach & the rooms were not very clean. There was mould in the bathroom, a dirty towel patching up a leak under the sink, marks on the bed linen (the roll away bed even had sticking plaster patching up a hole), the towels looked & felt very old & worn out & to top it all off, the toilet seat fell off. Also, there was an awful musty smell through out the corridors.
Don't be fooled by the ritzy looking foyer or the pics on their website, I would definately not recommend this hotel & would rate it as one of the worst I have stayed at.
An enjoyable stay
My friend and I stayed at the Furama Riverfront in September and overall had few complaints. We found the service at check-in to be friendly, the hotel facilities to be good and as far as the location was concerned, it was good for exploring the main attractions. Taxis were always easy to obtain at the front of the hotel - and being from London we found them very cheap!, there was a free hotel shuttle to and from chinatown and Orchard Road, and the nearest metro was only about a 10-15 minute walk away.
We ate in the hotel restaurant a couple of times and really enjoyed the food - although you do obviously pay more compared to places in town, and although we didnt drink in the bar it looked nice.
We also really liked the swimming pool and never had any problem obtaining towels, although we did swim in the evening when we were often the only ones!
The only complaint we had really was that although the room itself was comfortable and decorated nicely, it could have done with a bit of a clean. The bed linen was clean, as was the bathroom and the places you walked, but if you looked under the dressing table, bed or bedside table it was very dusty, so much so that I dont think it had been hoovered in those areas for a very long time!!
However depsite this I would still say its a good place to stay and great value for money.
Stayed at the Furama Riverfront Hotel and when you first walk in its pretty flashy.
The baggage handlers were fantastic, always said hello, opened car doors, got taxis etc.
Really poor service with the people behind the counter. We never got the room we asked for, the details they had were incorrect, they never smiled, we were going to be given a bed for 3 of us to sleep in and we said no so we got 2 single beds pushed together which is not wat we paid for and our room was dirty, wasnt cleaned, dust everywhere and things like soaps were not replaced. We had a problem with the toilet not flushing so we had to ask for that to be fixed, our door didnt work twice and had to be fixed. We were supposed to have a late check out, 4 pm but we were told 12 pm and we had to ask for a late check out of 2pm. So overall not great service there. Rooms are very very average more like a 2-3 star rating.
Breakfast is very expensive there cost us 60 singapore dollars for 3 of us, but the food is very very nice, and the service of the people was fantastic until we went to pay the bill and had no idea wat they were doing, had to tell them 4 times that we wanted it charged to our room but they kept looking at the sheets trying to see if we were on the list and we kept telling them we wernt on the list we just wanted it charged to our room.
Pool area was quite nice, except too many people use the pool for laps etc instead of leisurly swimming. Oh and recommeded to bring own towel. They didnt seem to keep the towels stocked up so most of the time we never had a towel. Oh recommend you dont order drinks etc as a can of cool drink is around 6 dollars singapore. So bring your own.
As far as location goes, it wasnt too bad there is a 24 hour fuel station thats about 4-5 min walk and bus stop is same distance, but u can get a taxi really easy.
Be prepared that they do smoke inside the hotel, so it was a shock for us as its illegal in Australia. And if u dont like smoke ask for a non smoking floor etc as we were not told and everytime we went to our room you could smell the smoke in the hall ways.
The hotel all over had like a musty smell about it as well. And you cannot adjust the aircons in the room, they are set too 22 degrees. Our linen was also dirty as well marks on sheets and pillows etc.
The lounge they have is quite nice as u have a nice waterfall to look at.
My mother and I have just enjoyed a week in Singapore staying at the Furama Riverfront. We stayed in the Tropical Wing in a spacious , nicely furnished room overlooking the pool and tennis court. Apart from the room not being made up till rather late in the day, (which really didn't bother us a great deal) I have only praise for the level of cleanliness and courtesy shown by staff. Also worth mentioning was how quiet it was for a good nights sleep!
Breakfast was included in our stay and was extremely good with a terrific variety to cater to all tastes.
Transport is close by with a bus stop a few steps from the hotel and buses that go to main shopping areas such as Chinatown, Little India and Orchard Road. The SIA Hop On bus also stops here.
Great World City Shopping Centre is a short 10 minute walk away with a great food hall, supermarket, shops and other food and coffee outlets.
I will certainly stay at this hotel again.
A good review for the newly renamed furama
We stayed here for 5 nights there were 4 and we had a room right next door to each other.
I had heard the bad reviews on the hotel when it was managed under the novetel.
My experience here was fantastic and could not fault it considering we only paid 88.00australian a night inclusive of breakfast. Honestly would you expect 5 star quality.
I have a high standard in hotels that i stay in and was quite pleased with this hotel.
On this trip we were out most of the time and used the hotel to sleep and rest so in light of the bad comments i would suggest that anyone going to singapore who is there to shop, eat out and sight see day and night this hotel is the best for that.
Breakfast was great and was always packed. I am surprised to see the bad reviews as while at the hotel it was always full of guests.
The rooms okay, no luxuries. The pool area is one of the largest in Singapore and this was great. Beautiful foyer area.
Location - we had no problems. Taxis are so cheap and plentiful to take you anywhere.
Although i would restay as there are so many hotels to choose from and different areas to stay in i would recommend this hotel.
Great for young people espicially the pool area! late night drinks out there was great to end a day.
Above low expectations
I booked this hotel through the Singapore Airlines Stopover package that they offer for international tourists. Seeing as though we arent too fussy (a hotel room is for sleep, no matter how much you pay!), we went for the cheapest category, and were expecting quite a shabby old room and hotel. By the way, the hotel has recently changed its name to the Furama RiverFront Singapore. Yet upon arrival, I was pleasantly surprised that the appearance of the lobby and front area actually surpassed my expectations. Masses of marble are used with very thick pylons, and this theme is conveyed right back to the lobby lounge, with a nice cascading waterfall.
Check-in staff were ok, but there was a problem with the reservation. We requested connecting rooms, non-smoking. They gave us one or the other, and even though it wasnt their fault (it was SIA), they worked through the problem in our interest.
Rooms again exceeded my expectation, which was nicely decorated, with the marble theme continuing into the toilets. At least wall paper was used, and the furniture in the room made it evident that it was once a French-themed Novotel hotel. Each is equipped with standard hotel bathroom (with toiletries, towels, etc), free tea and coffee making facilities (I stress free since I've heard of some other South East Asian hotels actually charging guests for this use), television with cable channels (including CNN), small in-room safe and air-conditioning. It would have been better, however, if they included an alarm clock, and doors between the connecting rooms that hold open (like a latch or something), since they automatically close and lock, defeating the purpose of having them there in the first place. But as with most French décor, heavy emphasis on wood, dark colour features translates to a rather inadequately lit room, which does also translate to the feeling of a smaller room.
However, I must complain about the apparent problem regarding ants. Both of the rooms we had had ants on the bar area. I'm not sure if some went into open luggage bags or clothing but it was just a pest. We didn't even have any open sweet food there!
By the way, we were in the Tropical wing, away from the main building, and which I think is the newer wing. We stayed for 3 nights, but were not impressed with the smell in the lobby or the rooms. It wasnt a foul smell, it was just strong and irritating. The rooms could also do with a renovation, where mould was evident on the ceilings. The view was absolutely boring, with just palm trees, despite the fact that we were on the 7th floor. Perhaps they were trying to hide the real view...with trees? Perhaps it was for the better!
Location-wise, its not the best, since its no-where near Orchard Road or major tourist destinations. However, for Singapore Airlines stopover customers, the SIA Hop-on bus is just a 3 minute walk away. On the left is the Copthrone Hotel. Then right next door is the Mirimar. The stop is outside Mirimar. Thats how close!!
Downstairs there is something adjacent to the hotel that looks like something from Vegas! Colourful lights glow this Karaoke bar which sometimes can make guests feel a little scared by those who come to this place, who tend to hang around in front and in the hotel lobby.
Tour operators, including that from Singapore Airlines are downstairs, ready to take care of all your touring needs.
The pool deck lies between the two wings, but we didn't use the recreational facilities, mainly because time didn't permit, but also because for the 3 days we were there, it was cloudy and didn't seem all that appealing, and also because there were no lifeguards or even attendants present! The pool is comparatively large for a hotel pool, yet we rarely saw this entire area being used, probably because you tend to be on stage with so many rooms with views of this area. It also features a tennis court a slight walk up a couple of stairs, which is much more secluded from view. We didn't use this, again because of time, but also since they didn't even provide equipment!
The bell people were very good, in which we were able to talk to them on a more informal level instead of that standard 'good evening sir'. He actually recommended us a place to eat within walking distance and assisted us with cab arrangements noticeably quicker than other hotels I've stayed at.
The hotel is also equipped with a restaurant called 'The Square', which offers buffet breakfast, lunch and dinner with what they call 'interactive dining', where on top of the food on the buffet, guests can request something actually made by the chef there and then, so it is fresh and a spectacle. However, we didn't eat there at all, since Singapore is also home to very good hokker food in which we just couldn't resist!
I stayed in the Novotel Apollo for a 2 night stopover on the way back from Australia during May 2004.
The room was a decent size and clean - but the air conditioning didn't work properly. The room stayed at a steady 30 deg C. There was no chance of cooling off in the shower as there was no cold water - even the toilet was flushing with hot water.
It took 3 complaints before anyone came up to the room to look at the problem. The two guys who came up were adamant that we had not set the air conditioning properly and refused to accept that they had just done exactly what we had been doing for the last day. Surprisingly - the room never got any cooler!
Their response to the hot water problem was to run the taps for about an hour and a half. This appeared to have run all the hot water off - so we had cool water for about 2 hours - then it got hot again.
We complained several times - but the response was always the same. They were very apologetic, but nothing ever happened. In the end we decided it was too hot to bother arguing!
The Air India cabin crew who were staying in the room next door - said they stayed there regularly and there were always problems.
I wouldn't stay here again. I stayed in the Shangra La Sentosa on the way out to Oz - and that would be my choice if I ever return to Singapore.
The Novotel Apollo Hotel in Singapore is terrible. Will NOT recommend anyone
We stayed at the Novotel Apollo Hotel Singapore from July 21-24, 2004. The first night was included by Star Cruises as a post cruise package. The two nights afterwards were extended by our family to stay longer to visit friends and and sightsee.
The hotel has terrible service. We had a group of 8 travelling, 3 rooms were reserved and paid for. I have a 11 month baby travelling with us as well.
When we checked in on July 21, we were told we arrived late, and the hotel is very full, so we cannot have rooms all on the same floor. I asked for non-smoking room for the benefit of my baby, I was denied.
Our rooms were fully paid for already (not just a guarantee) , I do not understand why the hotel is full has anything to do with my rooms? I paid for them, they should have been reserved for us no matter when I arrive.
When we got to our rooms, on different floors, my parents' room had most of the lights all burnt out.
The room was dusty and dingy. We can see all the dust and strings of dust hanging from the ceiling, and near the air conditioning. The extra bed that was added for my brother was a joke. The cot has a mattress that was a U shape. I have never seen a worse "3rd" bed anywhere in my life. My brother is 6 feet tall, he basically had to sleep on the floor for 3 nights. The air conditioning was practically like it's not on even at full blast.
When we asked for a room with 2 double beds, the front desk says they do not have such rooms. Only 2 single beds, or 1 large bed. I think we should have been informed about this before they accepted a triple occupancy reservation.
My room for my husband and my baby, also extermely dusty, and the air conditioning was VERY strong. The glasses for drinking were dirty. The closet had this extremely strong cologne smell. There were 5 hangers in there, barely enough for us to hang 3 people's clothes.
The bathroom 's tub had the plastic finish peeled off already. Very disgusting.
The worse thing about the room was, the design of the bathroom. When you close the door, there is this HUGE gap beneath the door, so the wind from the air con outside the bathroom comes in and while you take your shower, you are kissing the shower curtain all the time. The shower curtain would keep blowing towards you as you take the shower. So, I take the shower curtain out of the tub, then the whole bathroom gets all flooded b/c they do not have a showerhead that is removeable. It is a powerful (not adjustable) showerhead that is fixed really high up.
So the 3 nights, none of us can take a proper shower.
The toilet broke down on the 2nd night. It wouldn't flush. I got someone to fix it the next morning, and two guys came to fix it. They fixed it right away, and said to me, "don't turn the lever up to flush, push down.".... I said, I didn't turn it up, and EVEN if I did, it breaks down THAT easily? What a dumb toilet. So, the next 2 days, we used the toilet VERY carefully.....
The third room was ok. It was 3 floors away from us... my sister and her husband.
The whole hotel's staff never smiles. They barge in the elevators FIRST before the guests. Even when I have a baby, the staff there takes the elevator first with their laundry, and luggage, and whatever chores they are doing. I think that is kind of rude. I had a baby stroller, so I had to wait for another elevator a few times b/c the staff wanted the elevator first.
The third day, we went out at 10:30am in the morning after the breakfast..... came back at 5:30pm.... had the "MAKE UP OUR ROOM " sign out all day..... when we got back, no one came to clean our room. I had to call and ask someone to clean the room, I told them I am resting, please come to clean our room after 7:00pm. They said, "Ok ok". Then 30 minutes later, someone knocks and says they are here to clean the room !
I told them to go away until 7:00pm.
The breakfast at the retaurant "The Square"..... we had breakfast included each morning. One morning, we went down at 10:15 am... it finishes at 10:30am..... my husband and I wanted an omlette, the cook behind the omlette station said, "NO MORE NO MORE!". I think that was ridiculous too.
So, all in all, I think this hotel is terrible in service.
Don't stay here. For the price that I paid, if it wasn't because of Star Cruises, I would have stayed elsewhere with much more value!
TripAdvisor Reviews Furama RiverFront Singapore
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