An ok stop-over hotel

We stayed at the Furama for a two night stop-over in Singapore, en route to Bali. As others have said, the hotel has an excellent location, two mins walk from both Chinatown and Clarke Quay MRT stations. Our chek-in was done quickly and efficiently, but the room itself felt a bit tired, and worn down, with a non-working fridge etc. It was an ok place to stay for a short visit, but had we wanted to spend more then two nights in Singapore, we would have gone for something a bit more posh. Clean and good breakfast though.

Services and Facilities To Be Improved

I will rate five stars for the hotel's location as it is only 3 mins' walk from the MRT Chinatown station. (By MRT, you can almost travel to most part of the city). 5 mins walk to Chinatown; 10-15 mins' walk to the Clarke Quay (the river side).

However, the rating is pulled down as I find the services of the hotel are inefficient. I was staying with my family in two adjoining rooms. Only one room was ready when we checked in. It took them almost two hours to have the other tidied up for me. Moreover, there's a door (but locked) between our two twin rooms. At first, I asked the reception for key and they said they would contact Housekeeping. I went back my room and have waited for an hour. I phoned the reception but this time they said I should phone direct Housekeeping. And finally I phoned Housekeeping, the staff brought the key to me after 30 mins. I was rather disappointed by the slow response of their staff.

Facilities were also inadequate. There's NO free seating in the lobby. I sat in the open lobby lounge (which I didn't know until I was told by the waitress) but the waitress told me the seats were reserved for the lounge customers! Where should I sit in the lobby? Next time you should better wait in your own room or pay for a drink.

One more thing. I had breakfast in the cafe every morning during the stay. Having observed for a few days, I was curious why the captain/manager appeared to serve and smile to only the customers from western countries. I haven't seen he has approached other Asian customers. (He is an Asian too.)

An excellent experience

I stayed for 7 nights in a Superior room facing the Singapore river and could not fault it. The pool was small and the gym (although I had no time to use it) appeared ok. This hotel is well positioned in the Chinatown area and close to Clarke Quay and Chinatown MRT stations. The breakfast supplied from the resturant was more than enough to get you through the day.

I would probably stay here again, however I would like try other hotels next time.

Wonderful hotel

I had stayed at the Furama for 2 nights and found it to be a really nice hotel in a great location in Chinatown, a couple of blocks away from the shop markets, food hawkers and across the street from the MTR station to get to other neighborhoods. It is also a few walks away from Robert Quay area.

I stayed in a superior room and it was definitely a nice size. Huge window, great bathroom, clean and luxury style. The staff in lobby were nice. There is a pool if you plan to swim and a hotel restaurant downstairs. I would definitely stay here again...it was in a nice, bustling location and not your typical, commerized, shopping area like Orchard Road.

Very comfortable stay with Furama!

The Furama in Chinatown is in a great location just a short walk away from all the biz. Rooms are spotless, tastefully decorated and most have a decent view of Clark's Quay. Try for a superior corner room as they are even bigger and have a bath and seperate shower.

Shops and eateries are only a short walk away and Chinatown and its markets are on its doorstep. The pool is average but a dip was welcome after a long, warm and humid day. Service was friendly and the staff attentive. Great value and slightly cheaper as its a little out of the centre. Raffles is about a 20 minute walk away. However taxis are very cheap in Singapore. I would stay at this hotel again.

Great Hotel!

We've just stayed at the Furama, City Centre, for 1 night and couldn't fault the place. We were on airport stopover, and as it was very full, we were upgraded for free to a suite (2 adults and 2 kids), which, apart from being right by the lifts, was excellent and very clean.

The hotel staff were also very polite and courteous.

The only downside was a large, very smelly drain right near the entrance to the hotel!

We would definately stay there again.

Not a hotel i'll stay at again!!!

I was at first quite happy seeing the hotel and nice room...but don't trust looks!! I was given a nice room but by the lifts, no mention of anything was made and I paid quite an expensive price too...all nite I could hear like drilling noise on the walls...I stayed there 4 nights and didn't sleep at all. When I complained, I was given a very indifferent attitude by the staff...I won't advise this hotel to anyone!! There are many other nice and centrally located hotels in Singapore for around similar prices...It's a hotel I'll never even consider staying at for even one night when I'll visit Singapore again!

Good hotel

Nice hotel, somewhat bland. Good breakfast buffet. Good location.

Nice Showers!

A nice hotel in a good location, close to chinatown. The bathrooms were excellent - nice powerfull showers, just what you need after a long flight!

Buffet breakfast is also excellent, good value for money.