Fulton Steamboat Inn

Routes 30 and 896, Lancaster, Pennsylvania, 17602, United States | Hotel
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Location

This hotel, located on Routes 30 and 896, Lancaster, is near Dutch Wonderland, American Music Theatre Lancaster, Amish Farm and House, and Rockvale Square Outlets.
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Amenities

       

    Historical Traveler Reviews Fulton Steamboat Inn Lancaster

    Shhhh dont tell anyone ....

    from

    really dont want to tell people where i stayed because then it will get toooo crowded and the prices will rise but here goes...stayed at the Fulton Steamboat and it is wonderful had a great room and have no complaints and will most definately go there again as we have stayed there before and it is the only place decent in lancaster to stay...

    Family fun aboard the Steamboat

    from

    Some friends recommended this hotel to us. We are happy they did because it was just great! It was extremely kid-friendly and was centrally located to restaurants, attractions, outlet malls (Rockvale across the street).

    The rooms and decor really made you feel you were on a real steamboat.

    My daughter danced along with the music playing in the hallways!

    There is a farm adjacent to the property and the hotel's grounds are just breathtaking...

    Take a ride on the steamboat and enjoy!!!

    Never again!!

    from

    Our family travels to Lancaster all the time and has always wanted to try to Steamboat. So, I called for reservations for Saturday August 23. I was told that there was a 2-night minimum so I said "Ok" I will reserve for the 22nd and the 23rd. Reserationist took all the info - confirmed dates/room type/etc and gave me conf #. A few days later called back to re-confirm and to add a roll a way bed. When we arrived at the hotel on the evening of the 22nd we were told we only had a reservation for the 23rd. I said, "no - you have a 2 night minimum and I am confirmed for the 22nd and 23rd". They were EXTREMELY rude and told me I had no reservation and they were full. When I inquired for a manager - there was none available - when I inquired what they intended to do they gave no assistance. I finally had to get on my cell phone - find another hotel of lesser quality for more money and go there. When I asked what compensation I might get for this I was told they did not owe me anything because the reservationist did not "remember making the reservation" so it was not their fault. I called 2 times over the weekend for the manager but was continually told there was no one available. I will NEVER stay there again and strongly suggest that anyone who values service do not do so either. They were rude, unhelpful and a discredit to the usual Amish Country politeness.

    Flair in lancaster

    from

    The steamboat was very nice if I knew it was so nice would have booked for a couple of days only stayed one night. Next trip kids will be going the pool will be enjoyed by both kids. Would highly recommend price was very reasonable for area.

    Nice stay at the Steamboat

    from

    Just returned from PA, stayed two nights at the Fulton Steamboat. Very clean, nice pool area and nice rooms. Also very quiet even though lots of kids around (including our own)! Had a wonderful Christmas dinner for a reasonable price. The dining room staff was great, housekeeping gave us extra pillows and towels on the spot when asked. I had called ahead for reservations and total check-in time was probably 5 minutes. We got a great rate off the Steamboat's website. Although when I called for reservations, the person that took my call said she didn't know what the dining room hours were or even if they would be open.

    Horrible Service/Management

    from

    I have never stayed at this place---nor will I EVER stay here now. My parents have been wanting to try it, so I ordered a gift certificate from them (as a X-Mas present). I received the bill in the mail two days later and NO gift certificate. Trying to rectify this matter with management is impossible. Employees at the hotel kept telling me to give it a couple of more days...maybe it's "late." I kept explaining it's now only a couple of days until X-Mas---could they please reissue and fedex a new one, so that I could have it in time. until today, (Dec. 22) I have not received this and management's response has been reprehensible. They continue to tell me to wait (first it was until Saturday, now---until Monday)---that they cannot reissue another one (for reasons which make no sense)---and they make seem like I'm the one at fault. They are completely unapologetic...even condescending and nasty...and unwilling to work with you when they are at fault. I then told them I wanted to the certificate as I am now completelt turned off---and I was told to call back---that the manager needed to do it---and I was hung up on ---TWICE!!! I am going to tell everyone and anyone who will listen not to stay at this hotel. I'm sure it's nice---but the employees and manager are sure NOT.

    Gets better everytime I stay there...

    from

    These other reviews are completely untrue. I stay at the Fulton Steamboat every time I go to Lancaster. Every time I go I find that they have added something or renovated something to be better than it was before.

    On a recent visit I was pleased to see that they had added coffeemakers, hairdryers, and had completely renovated the pool area. The front desk had also told us that the rooms had gotten new carpeting and mattresses. It is good to see that a place puts money into renovations.

    I have also never had a billing problem or have heard that anyone else had been disappointed. (My parents stay there in October every year)

    I want to say that it is ashame that people would write such untrue things about this place. This place is great. I wouldn't stay anywhere else.

    I agree - Not What it used to be

    from

    My family and I have stayed at the Fulton Steamboat Inn several times over that past four years, and we had always been more than satisfied with the accomodations, cleanliness and the atmosphere of this unique inn.

    Unfortunately on our last visit (June 2002) we had a problem with the bill (there appears to be a trend forming here). The Inn did not have any record of a change to our arrival date which we have made four days prior and charged us for an extra night. The few staff members who could correct the bill were difficult to get in touch with, and made no effort at all verify our claim with the staff working at the front desk at the time we called in to make the change.

    We were greeted at check in time with ambivalence and this attitude continued up until the last phone convesation which I had with the general manager of hotel when he hung up on me after I said that if this matter does not get his attention, I will complain to AAA and to the Better Business Bureau.

    Since the management of this inn takes the position that the information in their computer system is flawless and that anyone who suggests that a mistake has been made is a liar, I would suggest that this Inn be avoided. Once you give them your credit card information, apparently you are taking your chances.

    This is truly unfortunate because my family and I had enjoyed our previous stays.

    Not what it used to be....

    from

    I have been to this place many times over the years, and, unfortunately I don't think I could go there again. It's a shame because it's such a cute and charming hotel, plus it has large rooms and an indoor pool.

    However, we were told by an employee there that one of the housekeepers there goes through people's things and even samples their food and beverages! We were told that the management knows about this, yet the person has not been let go. We were shocked to find this out.

    Also, when we were last there someone made a big mistake on our bill. We pointed it out and had to waita long time while the front desk person had to talk to the manager. After the person finally came back, the bill was changed, yet there was no apology for the mix-up, and I got the feeling that they thought that we had made the mistake, not them.

    A couple other staff people we talked with when we checked in were friendly, however.

    I rate my past years experiences as a 5, but this time gets a 1, unfortunately, just because an employee who sneaks through personal property should NOT be working there.

    Great Place

    from

    This place is aboslutely amazing. I stay in Lancaster quite often with my family. This is a great place for kids. Very Clean.

    TripAdvisor Reviews Fulton Steamboat Inn Lancaster

    4.50 of 5 stars Outstanding
     

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