Fremont Hotel and Casino
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TravelPod Member ReviewsFremont Hotel and Casino Las Vegas
For a downtown hotel, it was better value for money and even close to transport to the strip, but i was extremely disappointed with the lack of customer service towards a new guest (i.e. someone who doesn't gamble a whole lot or someone who comes here to the hotel regularly). Check in was an absolute nightmare, the attitude on "monica" was terrible, and having experience of working at a hotels front desk i was in complete shock. I purchased the hotel online and was told by the agent it was a 50$ deposit when i arrived i was told not ,in no in certain terms it was $100 and that i wouldn't have a room if i couldn't come up with the extra $50. I am a budget traveller and only pay out for stuff if i really need it or want it badly, but even the duty manager (as big as he was) even tried to bully me. Facilities - well as you can imagine all the slot machines you could ever ask for, amenities in the room - ask for a room without hairs in the bathroom which aren't yours. Food and drink - bars felt so enclosed into the wall there wasn't much space to move. Lanai Express - ask for fresh sweet and sour chicken unless your teeth can handle stones for chicken balls. I was however completely impressed with the grille, the duck is to die for and totally worth the higher price. The check out was just as bad again "Monica's" attitude stunk like the sewers, but yet i noticed that if i wasn't from Hawaii i was not good enough to have the service everybody deserves. At the end of it all i made a point of predominantly only using the hotel to sleep and would NOT recommend this place for newish visitors to Las Vegas
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TripAdvisor Reviews Fremont Hotel and Casino Las Vegas
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