Francis Hotel Bath, MGallery Collection

Address: Queen Square, Bath, Somerset, England, BA1 2HH, United Kingdom | 3 star hotel
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This 3 star hotel, located on Queen Square, Bath, is near Jane Austen Centre, Great Pulteney Street, Jolly's, and Royal Mineral Water Hospital.
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          Historical Traveler Reviews Cleeve House Hotel Mortehoe

          The Francis hotel


          Well what can i say -------excellent

          After reading some of the other reviews i was aprehensive of my stay, but i can say this was a lovely weekend stay at this hotel.

          I found all the staff helpful and kind , we stayed in the old annexe and found the room clean and adequate with an excellent shower.

          We cannot comment on the evening meal as we did not partake in this but the breakfeast was excellent.

          We awoke to a crisp frosty morning and found one of the porters going around all the cars de- icing all the windscreens for the customers.

          I have stayed in 5 star hotels that dont offer that type of service.

          i recommend a stay at this hotel for its location, and the service they offer -- excellent

          Very disappointing.


          Deeply disappointing. We stayed here for three nights of our honeymoon in October 2004, and really regretted it.

          Our 'welcome' at reception was distinctly frosty, which wasn't a good start. Our extortionate four poster bedroom was pretty small, and the air conditioning didn't seem very efficient. Some previous occupant had left half-eaten packets of chilled meat and ice cream in the minibar, which was pretty foul, and when I asked for them to be taken away the staff's attitude was quite offensive. Despite hanging a 'do not disturb' sign on the door, we were disturbed by a member of staff telling us that there was a leak somewhere in the hotel(!). The meal at the much-vaunted restaurant was very average, with forgotten side dishes - when we asked if we could have our side dishes, the waiter seemed quite panic-stricken and didn't seem to know what to do about it. The bottle of wine we chose was superb, though.

          The bar was soulless. We ordered some tea and coffee one evening from room service which we cancelled again when it hadn't arrived after over an hour (and of course, I didn't receive an apology for its non-appearance); I wasn't surprised to see that it still made it onto our bill when we were checking out, however.

          We'd really hoped our time there would be wonderful, and it was a real disappointment. I was relieved to see, when we were checking out, that it seemed that every other person checking out at the same time was complaining about something, usually mistakes on the bill. Be warned - it's not nearly as good as it thinks it is.

          Ordinary hotel - great location


          Everything that is wrong with English hotels in one property. Expensive, poor value for money, characterless rooms, barn of a restaurant and a bar with all the atmosphere of a Burger King.

          Staff pretty professional and friendly though and it is almost unique for a Bath city centre hotel. it has a car park.

          The reason this hotel just about gets away with it is the location, right on Queens Square. Boules for hire to play on the rinks in the square are a cool idea. Walking distance to shops, more restaurants than you can imagine and all the main toursit traps.

          Food alternatives: Le Beaujolais is a french bistro, good but at times verges on the complacent. Hole in the Wall is legendary and now recovering well from the shock of new owners. Pobjoys is in a magnificent Beau Nash building next to the theatre - lunch is great value. The best surprise though is Raphaels (used to be Cafe Rouge) behind the hotel. Looks formulaic but the prix fixe menu is always interesting , usually top quality and outrageously cheap. For Michelin food get a cab to The Priory - stunning food in a very comfortable environment.

          Best pub is also the closest - The Salamander. Unspoilt yet recently refurbished and fabulous local Bath Ales. Another with great beer is The Green Man, worth a visit even if they do take themselves too seriously.

          Good value


          My girlfriend and I stayed at this hotel for a night in February 2004.

          It is located a very short walk from the attractions, bars and restaurants of Bath. The hotel is built from the local "Bath stone" and is easy on the eye from the exterior, set nicely in the pleasant surroundings of Queen Square. We stayed in one of the more basic rooms of the hotel which was small, but cosy and well decorated. The bathroom was a good size and newly refurbished in an Art Deco style. However, persons over 5"10" will not be able to stand up straight in the shower due to the low ceiling. There is a carpark to the rear of the hotel which is ideal once you have found the secluded entrance. In all, a good quality hotel that offers value for money, as long as you don't buy too many drinks from the hotel bar.

          A great break!


          We stayed at the Francis in Dec '02 for a weekend break and loved it.The location is great, only a few mins walk from the center and the baths.We stayed in one of the four poster rooms based on the advice from a previous review posted here. the room was lovely, plenty of room to move, storage room and the bathroom was complete with bath and power shower, which once youd worked out the temerature control was great!The staff at the hotel were friendly. we came back to the hotel for drinks fter last orders a few nights and they were only to pleased to help (possibly due to the amount of profit they were making on drinks, - shocked that 2 x Baileys came to £18!!!!) and when blocked in in the car park resolved the problem within minutes.the car park was round the back of the hotel on a one way street, which took some menouvering, but plenty of room and access to the hotel through a door at the back.Overall, we had a great time at the Francis and would seriously consider going again in the future!

          Great hotel, service poor, some TLC needed in rooms


          The Hotel is ideally situated, very cosy and impressive but attention to detail is missing. Our room for instance had dirty/old curtains and some of the paint was peeling off in the bathroom.....some of the staff lacked the feeling they hadn't been trained properly..........

          Good location, staff not so great


          My husband and I stayed at the Francis Hotel Nov. 29-Dec. 1. Good location on a quiet street within close walking distance to the Roman Baths and Bath Abbey and all shopping and restaurants. We arrived mid-morning and the front desk was friendly and able to check us into our room early. Rooms are quiet and spacious, but bathrooms are small.

          Beds are okay. Staff in the bar left much to be desired though. When we checked out we requested a cab to the train station as it was raining and the front desk called a few cab companies but nothing was available for an hour. Front desk staff did not seem to care that we had to walk to the train station in the rain, so we left with a sour taste in our mouths about that, but overall it is a nice hotel with alot of history in a great location.

          The Francis a Great Find


          The Francis is a great hotel in the center of Bath. We stayed there November 14-16, 2003. The Francis is on Queens Square, a very desirable location right in the middle of Bath and within walking distance to all of the local attactions. O'Neils Pub is right around the corner to fortify you on your walk to the Abbey, river and the Roman Baths. If you love medieval towns this is the place for you. The rooms are quiet, clean, pleasant and include sundries, with the exception of conditioner, and washclothes, not often provided in the UK. The staff was friendly and eager to help. All of the attractions are within walking distance. We did get taken by the taxi driver on the way from the train depot, $13.80 to the hotel and only $3.80 from the hotel to the train depot (perhaps they were eager to get rid of us?). Pizza Express is around the corner, great food at reasonable prices. A three star hotel, but in actuality a four!!! We scored this hotel on Priceline for $80 USD per night including all taxes, what a great deal in the UK.

          Overhyped Macdonald Chain Hotel


          The Francis is regarded as a luxury hotel on many websites. The exterior fronting Queens Square looks impressive in one of Bath's nicest squares and is a great location for exploring the UK's most accesible and interesting city. However, our room was extremely small and extremely hot this summer. The bathroom was the nicest part of the room and completely updated. Given the age and history of the building, I would have been willing to excuse the small rooms as a fact of life during more humble times; however, luxury service did not accompany our accomodation either. Beyond our free bottle of wine provided by booking on the Macdonald website, no other service or ammenity is notable. Even our newspaper-- which was promised by the front desk-- was not delivered both days of our stay even after multiple reminders. That said, The Francis remains a suitable option if you get a good deal and can't stay at the Royal Crescent.

          Good location but be careful


          I liked the location of this hotel. Be careful to request a 4 poster bedroom, the others are small and seriously need updating. the restaurant has good food. Using their parking was a mistake as my rental car was returned to me with the front passenger corner smashed.

          No one told me about it and I didn't even see it until I returned the car later that day at Heathrow.

          TripAdvisor Reviews Cleeve House Hotel Mortehoe

          4.50 of 5 stars Outstanding

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