Four Seasons Hotel Chicago

120 E. Delaware Pl., Chicago, Illinois, 60611, United States | 5 star hotel
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Location

This 5 star hotel, located in the Gold Coast area of Chicago, is near Hancock Observatory and Tower, John Hancock Center / Observatory, Spa at Four Seasons Hotel Chicago, and Stuart Weitzman.
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Amenities

       

    Historical Traveler Reviews Four Seasons Hotel Chicago

    Great Family Weekend

    from

    My family of five (3yr old, 8yr old and a 12 yr old) spent the weekend down in the city for my husband's birthday. We had the family plan which had a second adjoining room with two twin beds and a rollaway for only $190! They had kid size robes, a teddy bear to take home, fun touches in the kids bathroom and games and coloring things in the room! My children were thrilled and had an incredible time. They loved the pool (and hot tub) and thought they were in heaven.

    We booked the "Kids in the City" package (for $10 per night) which included many discounts/free admission to local sites including the Hancock Observatory, Adler Planetarium, The Art Institute of Chicago, The Chicago's Children's Museum, and more. Free children's gifts were available from the American Girl Place, Bloomingdale's, Galt Toys and discounts off purchases from many shops. In addition and more importantly- the kids could schedule a complimentary visit from the ice cream man, eat FREE from the in-room kids menu and milk and ADORABLE turtle cookies were left in the room in the afternoon (there was a cute chocolate milk mixer on the tray that the kids thought was so cool).

    The service was phenomenal. When they heard it was my husband's birthday- they left an incredible torte-like cake with a card in the room. Every time we turned around they had refreshed our ice and left more water bottles. They were always making sure that we had everything, without us feeling like they were in our space all the time.

    I read comments about the rooms being small and outdated- they were on the smaller side but I have to say- I never thought that we were cramped in the room at all. As far as outdated- I didn't notice that, except that the bathroom wasn't overly luxurious. The attention, service and location, by far, outweighed any shortcomings!

    The bottom-line is that it was a fabulous stay and I would go back in a flash. It was an extremely kid friendly 5 star hotel.

    Needs Renovation!

    from

    The service is fantastic (as one would expect at a Four Seasons), but the room was a real disappointment. The moderate/superior/deluxe rooms are all TINY and haven't been renovated in 15 years, so they feel very dated. Compared to the Peninsula, which has modern rooms with huge bathrooms and nice TV's, the Four Seasons was physically a real disappointment.

    Not Up to Four-Seasons Standards

    from

    Having stayed in fifteen different Four Seasons properties around the world, in addition to Mandarin Oriental's, Rosewood, Orient Express, & Aman properties, I was so surprised at our recent experience in Chicago. The Four Seasons Chicago typically scores as one of the top 3 "city" hotels in the USA in most all the travel surveys. We had a Four Seasons Executive Suite booked, and I must say it looked "tired". The furniture, carpeting, and furnishings were well-seasoned. The bathroom (typically a Four Seasons highlight) was marginal at best. There was a single bathtub/shower combo more in tune with a Marriott. The service in some areas was wonderful and other areas weak. The Cafe, The Bar, and room service were plaqued by mediocre service while "Seasons" restaurant and the bell staff were delightful. The entire stay was so sub-par versus years of consistently superb Four Seasons service. I would recommend the Peninsula (1 1/2 blocks away) as a better Windy City alternative. Even as a newer hotel, they consistently rise to the occasion. Additionally, the front desk indicated room renovations are scheduled to commence January 2006. They need it... it's been 15 years!!!

    First Rate....

    from

    I am writing this from room 4119 in the Four Seasons. The sun is rising over the lake and streaming through the window. The view is spectacular. I've stayed in many hotels in Chicago, but avoided the Four Seasons due to cost. After much disappointment elsewhere, I elected to try it and see.

    Stay here; it is worth every penny you will pay. The service is wonderful, the staff can not do enough, and the food is better than the rooms. And the rooms are great.

    I don't think I'll see staying elsewhere in the future unless the market crashes even more. This is the best hotel in the Windy City.

    Aaaahhhh mazing

    from

    An amazing hotel. Unfortunately, we stayed only one night enroute to Europe and just had barely enough time to enjoy the lovely room and fabulous room service. Our waiter even made our cosmos to order in our room!

    The location can't be beat for shopping or just seeing the town.

    Our room was beautiful and had a massive bathroom with seperate adjoining dressing areas. And aahhh delicious smelling L'Occitane toiletries.

    Great hotel but the wind kept me up all night

    from

    The Four Seasons is a beautiful hotel with a perfect location (near the Hancock Building and Water Tower Place, right off Michigan Avenue). The accomodations were very comfortable, the staff was professional and attentive, and the food was delicious. I expected to enjoy every minute, and I did, until...bedtime. Unexpectedly, the wind kept me up all night. It was like being on a boat; the building kept creaking and knocking due to the high winds (I was on the 39th floor), and I only got 1-1/2 hours of sleep despite the earplugs furnished by the hotel.

    Next time I'll try to find a much lower floor in Chicago. Note: it is a great place to hold an event; the ballroom and dining room is spacious and elegant, and the food was served quickly and hot. Just don't plan on sleeping that night!

    Top Class

    from

    Took a long weekend trip in November 2003.

    The level of service was as expected though I thought that Robert at the concierge desk was in a league of his own, whith nothing posing a problem to him.

    The Irish barman had the knack of being very friendly without being overfamiliar.

    Beds and pillows were..well.. they were Four seasons. What more can I say?

    I could only find one fault and it is one that suprised me. The bar area is tiny for a hotel this size. It is popular with local drinkers and as a result residents can be refused entry because of lack of space. I am sure that it will be said that if the bar were enlarged that the athmosphere would be lost but I am aware of many establishments with bars at least three times the size that are still able to hold a good athmosphere.

    This having been said the hotel is top class and the location could not be more central.

    Superb Experience

    from

    No surprises here. The Four Seasons experience is something special, and they deliver the goods. Hotel is extremely well located.

    Physically, a beautiful grand place that is well-maintained. Redundant staffing is always available to make your stay pleasureable, but is never intrusive. Great Chicago informality, but still invested in giving a high level of service. Seasons offers true fine dining. Check in was easy, and we were given an upgrade. Tasteful room was as silent as a vault, and included a humidifier, which was a great touch in Chicago winters. Room service was excellent and timely. Highly recommended.

    Four Seasons is the BEST!!!

    from

    My wife and I have stayed at both the Four Seasons and the Ritz Carlton numberous times over the last 4 years. The service at the Four Seasons is excellent. Very expensive. Very formal. You will not feel comfortable in jeans. The rooms are second to none. Walking distance to many fine resturants and about 2 miles to Navy Pier. Shopping at 900 North is very expensive. Try Watertower and Michigan Avenue.

    Ask About Construction - Jackhammering Overhead!!

    from

    We just returned from our honeymoon in Chicago at the Four Seasons. Amazingly, they forgot to mention during reservations and at check in that they would be jackhammering marble on the floor directly above our room. Needless to say the construction began at 9am. I was also told by an Asst. Manager that it was only happening on one day. That again was untrue. I will give the Spa a true 5 "exceptional" since they were so wonderful. The Spa is soundproofed so you do not hear anything other than the soothing music. A must if you plan to stay at the hotel. For us, it was the only positive.

    TripAdvisor Reviews Four Seasons Hotel Chicago

    5.00 of 5 stars Outstanding
     

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