Well what can I say..

Well what can I say..

Im a gold card spg holder and after my 3 hour stay at this hotel im ready never to set foot in another Sheraton again.

A little about the hotel itself.

It's a little of the beaten path, which works fine for me, it's undergoing some renervation which is where the problems begin. The lobby is simply but very nice. The hallways for the room's have to be the largest i've seen in some time, atrium style I guess you would call it.

The room's....well very 70's...of course as a gold card holder im supposed to get the renovated room's but hell im there for one night, i've been on the go for 18 hrs and im having dinner with friend's at 6 pm ( I checked in a 1pm) so I figured a little nap would work well.

Well I take a shower climb into bed and 5 min's later someone starts jack hammering in the room above mine.

I call the front desk and ask how long it's going to last the clerk say's he will call me back.

true to his word two min's later he call's back to say they are stopping. Of course 30 min's later they are still going at it, so I get dressed, pack my gear and head for the front desk.

I explain the situation to the clerk and he ask's me what I would like him to do. I ask to be moved and without a seconds hesitation he answers "no". Not let me see what he can do etc, just a simple no.

Now normaly I would ask for a manager then rip him apart but instead I gave the clerk two choices..give me a new room or check me out.

I did even this in a nice way, no attitude on my part, becuase hey im on a weekend away, I will not get mad over this, hence no manager.

He checked me out....

What the hell..Im an SPG goldcard holder, im not making an unreasonable request, just to be moved to a room that is not under a construction site.

Twenty mins later I was staying in the Holiday Inn Harbour View, in a room that was nicer for the same cost.

Shortage of Staff

I called to cancel my reservation and was put on hold for over 7 minutes. The excuse of the person was that she was the only person working and there was a lot of people that she was helping. If this is an example of your hotel, I don't think I would want to stay there.

Perfectly happy with this hotel

I stayed at this hotel while on vacation in August. We asked for a renovated room and had to wait about an hour to get one, but were still able to check in before the check in time. The room and the bathroom were large and clean. There was a refrigerator in the room and a view of the golf course. The staff was polite and friendly. The hotel is not near very many tourist attractions, but certainly within easy driving distance. I would definitely stay at the hotel again.

Why all the complaints?

I read the above reviews with quite a bit of trepidation about out upcoming visit to the 4 Points Sheraton SD. Our experience was not similar to those listed above. We asked and received a renovated room with 2 double beds. The room was clean and had a nice bathroom. There was a microwave and refrigerator. There was free internet access using our laptop. There were movies via lodge net. The pool and the golf course are nice and uncrowded. The price was very reasonable and made the experience even more pleasurable. The room was quiet... I've stayed at many luxury and not so nice hotels all over the world and would gladly return here for our next visit.

Avoid if you enjoy cleanliness!

I couldn't believe this place was a Sheraton. I chose this hotel for the decent price and got less than what I paid for. The first room we were given was disgusting. Upon entering the bathroom it was evident that the shower was used (by a very dirty person, I would say) and not cleaned before our arrival. Till this day I still figure out how on earth that happened. Body scum Everywhere!

That made me weary about the hotel but we were already there, what could I do? I called the front desk and was quickly moved into another room. However, it wasn't much of an improvement. The bathroom was still outdated with tiles from the floor missing, mildew on the shower curtain, stained bathtub, and the shower head never really did work right (half the water never made it to the head, it just went straight down the drain).

Pros: Free Parking, Price

Cons: Dirty and outdated bathrooms. Lack of nearby restaurants.

Staff not helpful

Nothing here for kids except the pool which it was to cold to swim during our visit, no tv channels for kids and not even a pay movie that is kid friendly. Staff didn't seem to care because they were "sold-out" and they we were stuck with a smoking room when at the time of reservation I asked for a non-smoking room. A can of spray can't kill the smoke smell people...... If you have kids stay somewhere else.

Don't come here for business!!

I had nothing but problems with this hotel. I stayed here while on a business trip to San Diego. If you're vacationing in the area and want to stay here, you may not have as many problems, but if you are in San Diego on business I recommend you stay somewhere else. The "business center" consists of one computer and a very slow printer located in the middle of the sales/catering office. The staff varied from kind and accomidating to incredibly rude, even snapping at guests and complaning to guests that the hotel is understaffed. There is a pay laundry room, but it was out of soap. The rooms were not the nicest (stains on the carpet, peeling wallpaper, broken electrical plugs), but the hotel is remodeling so I suppose there is hope for that. This has been one of my worst hotel experiences.

Good hotel, very pleasant stay!

Stayed at this hotel for four nights recently, and we were pleasantly surprised. Many of the rooms are very recently renovated (ask for a remodelled room at check in), the hotel is quiet (a business-type hotel), and reasonably priced (about $85 USD per night). The pool and large hot tub are well-maintained and there is a small fitness centre by the pool. The gift shop is tiny, and the restaurant's menu is somewhat lacking, but overall a good value at this hotel. Guests can use the hotel's internet for 15 minutes free per day (handy for checking e-mail, etc.), and there is a free shuttle bus which will pick you up at the airport, and shuttle you to Sea World, the Zoo, Balboa Park, local malls, etc. Ask the shuttle driver for information on having pizza delivered to your room. The hotel is about a 10-15 minute drive from the Zoo, and there isn't much to do in the hotel area itself, but the shuttle drivers are very accomodating in arranging trips to local malls and restaurants. The staff were friendly and courteous. We would stay here again.

Great Bargain

This place is cheap because of the location - it's not close to anything, but it's also not far from everything. I stayed in room 1081 on a weekday in July, 2003. Very pleasantly suprised. This is a three story sprawling complex attached to a 9-hole executive golf course (where else can you have a room on a fairway in CA for < $100?) Free, close-by parking. The lobby area is cheap and tacky looking, but my room was great. All of the furniture looked new and of good quality.

Very modern design. Average size room. the bathroom was very nice, with an all marble floor and shower enclosure. Included microwave, fridge, coffee maker, iron & board, magnifying mirror in bathroom, dual shower head, a desk (with faux- Aeron chair) plus a writing area. Carpet looked new. Synthetic pillows. The room service was fine and very affordable. The only thing I didn't like about the room was that the windows (which previously opened) were bolted shut. No experience with any of the amenities or staff besides the check-in guy who was courteous and efficient. Recommended for those on a budget.

Great Pool and Spa

The staff was friendly and helpful, the room was clean although the carpet was old and a bit stained. I would go back for the food and the pool! The room service food (from the onsite restaurant, delivered in less than 30 minutes) was gourmet in quality and the pool and spa were large and clean. It was a very pleasant and calm atmosphere, the staff was amazing. It was a good location for us, 8 miles from Seaworld and we were given printed driving directions to all local attractions.