Hotel was reasonable but the overall service was disappointing!

Although my stay in Miami was wonderful I have to say that I was disappointed with the service at the Four Points Hotel. Almost everyone at the hotel seemed annoyed whenever we asked for the slightest thing.

Hospitality is not their speciality! Food at the restaurant was not to be consumed unless you're really drunk. To add insult to injury....it was very expensive. Probably the nicest department in the entire hotel was the housekeeping department. One housekeeper in particular, Sally, did a wonderful job with our room. The pool boy, Mystery, was also very helpful and friendly. Overall, the hotel was not horrible for the price you pay but the bad service made it a reason we will not go back there.

A smile goes a long way!

Very nice hotel

My friends and I stayed at the Four points in Miami in the month of July. The service was excellent the staff was very friendly and our room was situated in a nice location. This hotel is located at 43rd st.

so if you want to go to the Art Deco area you will need to take a cab which will cost you around $8.00. The hotel is in a good location because you can choose to go swimming at the two pools in the hotel or go to the beach which is right behind the hotel. You will have to pay $23.00 if you want to rent chairs on the beach. The towels are free so you don't have to worry about bringing your own. I would definitely stay here again because the location is not too far or too close to all the hub bub that Miami has to offer!

Assistant Manager horrible

The hotel room was filled with ants, and the manager has a huge temper

JUST Ok once everything got cleared up

Let me summarize lest I bore the readers.: May 26- Jun 1 1. We weren't allowed to check in till 5pm (luckily we had a car to drive around Miami in) 2. They misplaced our bags 3. They charged my credit card three times then said it didnt go through (I called the card company...they said the card had been charged so much that it was overdrawn!) 4. They switched our rooms and made us carry our bags there 5. After all of that they offered a free breakfast and a free drink! We declined and checked out the Fountainebleu next door! 6. We booked rooms at Fountainebleu for our conference we were attending we told Sheraton management 7. The manager at Sheraton called us and offered us Executive suites overlooking the ocean, free breakfast every morning, and one night free. We accepted and after that all went very well for us at Sheraton. We appreciate the way they accomodated us after all that happened

Memorial Weekend

I stayed there over the memorial weekend. If you want to be able to sleep this hotel is in the right location. It is just far enough north to keep you away from all the loud noise. I had friends staying in about 10 different hotels further south all had noise problems. Due to large traffic crowds all the hotels between 6th and 20 th street were terrible about 4 minutes per block in traffic. If you are staying at the four points its on the 4300 block you can circumvent the traffic. This was a nice location but get the ocean side view, if not you will be looking at the city street with a parking lot. (they call it the bay view)

Just Right for us

The location was great it provided easy access to south beach and other attractions. Hotel was clean staff were helpful and friendly but parking cost an additional $15 a day. Beach and pool area were nice but beach chairs cost $10 a day.

Okay hotel (w/ nice lobby)

The hotel seemed pretty cool the first night we got there, (because it was dark out!) Seemed to have nice pool and cool that it was on the boardwalk and so close to the water. Excellent lobby. But then we left for a cruise on Royal Caribbean's Navigator Of The Seas. The day we got back from the cruise, we realized how skank it was for how much you payed. The elevators were small with gross mirrors surrounding you. The lobby was still really neat, but the rooms are gross. And like another review says, "a nice hotel, but with moldy rooms," and that's exactly what it was. OVERALL: Find some place else like a hotel a couple hotels down the boardwalk that looked wonderful, i can't remember what it was called, but it was something Brothers. That looked awesome and very entertaining.

Very nice hotel

four Points Sheraton miami Beach - just returned today 11th march 2003 Clean nicely furnished room. Hotel staff very friendly and very helpful. Pool area lovely and well kept. Hotel is on a fabulous beach. Food very good. Nothing was too much trouble for the staff at this hotel, we couldnt fault anything, except perhaps a mini bar in the room would have been nice, but we only had a standard room, other rooms may have had one. Not really within walking distance to south beach where all the shops, bars etc are, so need to get taxis but lots around and not too expensive. We would recommend this hotel and would definately go back.

Nice hotel with moldy rooms

The Four Points Hotel by Sheraton is located in a VERY busy area on Miami Beach. If you don't like to drive in traffic, be aware of this. They only have valet parking that they charge you $15.00 a day for. It was irritating because you really can't walk to the shopping and eating areas. The hotel lobby, restaurant and pool areas were very nice. The pool was quite cold though. Our room was not so nice! When we first entered, I did notice a very musty smell, then I noticed that one entire wall was just covered with black mold. A lot of mold! When I brought this to their attention they offered to move us to a different room,but since we were only there for one night, and we had already unpacked, we agreed on a free breakfast in exchange for sleeping in a mold infested room.

Not Very Good

The lobby is nice, but the rooms are below average. The carpet was very worn and had coffee stains. The furniture is not modern.