Four Points by Sheraton Chicago O'Hare Airport
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Historical Traveler Reviews Four Points by Sheraton Chicago O'Hare Airport Schiller Park
To be avoided
For all of your choices in hotels around O'Hare airport, this one should be at the bottom of your list. Many things have already been said in the previous reviews, so I am not going to repeat them. My experience, in sum, was as follows:
-Given a smoking room when I requested a non-smoking room
-Internet (wi-fi) was horribly slow and the connection dropped out frequently
-The bathroom is very old and in need of renovation; the dinginess makes it seem dirty
-The front desk staff was inexperienced, at best
-The overall room was dingy
The only positives I can say are that the new "sound-proof" windows do a good job at reducing the freeway noise (since it is right next to the freeway).
Starwood should not endorse this hotel. You can do a lot better at some of the other O'Hare hotels.
Good Stay at Sheraton!
I particuliarly enjoyed the indoor pool (24 hrs) and hot tub during my stay. Great Spacious Room. Extremely comfortable bed including mattress. Good security and well lit parking area. Friendly courteous staff throughout the facility. Great shuttle to O'Hare too!!
Only downside: Upon arriving from the South on I-294, I was unable to exit at Irving Park Road and had to shoot by it.
Staff Extremely RUDE!
I stayed at Sheraton Feb 6th. I have to tell you I am a pretty tolerant person....but like the rest of the reviews they are right on target........The staff is just about the rudest I have ever experienced anywhere! What is up with them? Who is their superior to let this continue? I would not stay there again.....just not worth it! The restaurant is excellent thats about all I can say......best part...check out!!!!!
Excellent rooms and service
i have been staying in this hotel for over 10 years as a flight attendent and find some of the reviews disgusting by these folks. It is one of the best facility i have been staying in and the staff is one of the best you can find in the airport hotels.
This was absolutely the grossest hotel I have stayed in recent memory. The check-in person was inhospitable, the gift shop clerk didn't want to charge items to my room, and the whole hotel smelled BAD. My room smelled like decomposing chemicals...my nose and throat burned. I kept the sliding glass doors open to help air it out - but it only served to not make me pass out from the smell.
The best part of this hotel was the work out room -- and checking out!!
There must be other hotels that are nicer in the Ohare area than this one. DO NOT STAY HERE!!
Shabby rooms + poor staff = unpleasant experience.
This place is somewhat creepy. One of the shuttle drivers drives like a maniac. The front desk staff is indifferent & I heard them make fun of guests as they walked by. The rooms are old, unappealing, and lamps & furniture are broken down. Checking OUT is the best part of staying here. Be nice to yourself and avoid this place.
Not good enough for the price of the hotel
I stayed there twice in 2003. The hotel was not bad, but the condition of the hotel is not good enough for the price.
The front desk staff was some of the worst I have experienced. I received more help from a maid I found in the hall. Rooms were small and showing signs of aging. Cannot get internet in some parts of the hotel. I will not stay here again.
Disappointing hotel not worth the cost
Stayed one night at the Four Points near O'Hare. The staff as a group, from the check in staff to room service delivery, were unfriendly to the point of being offputting. They all seemed to be unhappy to see the hotel guests. The room was very large and clean, but the hallways and public spaces felt really dark. The worst experience happened at checkout: I arrived at the desk to checkout with five minutes to spare for the scheduled airport shuttle. Even though I told her that I needed to take the airport shuttle the woman took her time checking me out (she was very sleepy) and the shuttle left both early and without me. The driver never came into the lobby to see if anyone needed the ride. When I pointed out that it was not even 5 AM yet, she pointed to a clock on the wall that was fast. I showed her my cell phone clock that showed that it was not 5 AM. The only redeeming point of the stay was that the checkout woman had the sense to call me a cab and have the hotel pay for it.
Large rooms, bad service
I stayed at this hotel overnight from a connection. Upon checking in around 8:00 pm, I was greeted with a very UNFRIENDLY check-in agent. I noticed it wasn't just me, it was everyone getting the same treatment.
I was just happy to leave check-in and, upon entering my room, I was pleasantly surprised at how large it was. The air-conditioning worked very well.
I got a free breakfast coupon for my reservation but I had an early am flight so couldn't use it. Dinner at the restaurant was decent. There is a free shuttle from ORD to this hotel.
Upon check-out, there was a different agent but the same shabby service.
TripAdvisor Reviews Four Points by Sheraton Chicago O'Hare Airport Schiller Park
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