Four Points by Sheraton Ventura Harbor
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Historical Traveler Reviews Four Points by Sheraton Ventura Harbor
Loved this hotel
We stayed here for three nights in February and felt like we were at a resort and not just another hotel. The rooms are spacious and well appointed. The grounds are huge and offer a pool, an enclosed hot tub, tennis courts etc. The restaurant had great food and was an even better deal as they take the Entertainment Card. The staff were helpful, friendly and effecient.
They really know how to merchandise as they provide free bottled water in your room, free use of the internet in the lobby and free guest laundry. These small things cost them very little but what a super impression this leaves with the guests! Other hotel chains should do the same but I know it will not happen. We received a terrific rate on Priceline of $50 a night and can't wait to go back.
Not what I was expecting.
I stayed at the Four Points on a business trip in March. As always, I read the reviews TripAdvisor before booking. Unfortunately, my experience wasn't nearly as positive as most of these seem to be. Maybe I caught them on a bad week, but... when I got there, I waited in line at the check-in desk for 20 minutes to find that I couldn't check in because they didn't have a room ready - it was 3 PM. I came back at 4, waited another twenty minutes in line to get my room key - only to find that they couldn't give me one because their card machine was broken. They had a member of the cleaning staff let me in to my room, but of course I couldn't leave again or I would be locked out. It was after 6 before I could get a rom key - although nobody told me it was available, I had to follow up on my own. Then, to get my room key, I had to wait in line for almost 30 minutes. Most of the time the front desk was staffed by only one person. The room was was okay, but nothing to write home about. On the hotel's promotional TV channel they tout how you will "...never be thirsty again..." because they provide you with a new complimentary bottle of water every day in your room. I stayed here a week and the water was only replaced once. Water isn't a big deal, but it indicated a certain lack of attention to detail. The view of the harbor they had touted on their web site was mostly parking lot. It had been raining while I was there and the stairwells to the upper rooms were sopping wet with standing pools of water. One evening I went to the restaurant a half hour before closing to get dinner and was totally ignored - no one came out to seat me. I waited for 15 minutes before giving up and going elsewhere. It was probably for the better, because an examination of their menu showed that they were considerably overpriced. When checking out, I waited for almost forty minutes for my turn at the desk. Many people were very upset at the wait. Worst of all, no staff member ever, at any time duing my week long stay, apologized for any inconvenience. I don't demand a lot, but when there are so many problems I do expect an apology at very least. Most places I have stayed would have given a free meal, a room discount, something to reaffirm their commitment to quality and customer service. Not so on my stay. I can't recommend it.
Spent the weekend here for a family event in Oxnard, which is about a 15 minute drive away. Booked via the website and paid $109 per night for a garden view room. I think you can get an additional discount if you join the Starwood program, before you book. When we arrived, they comped us an upgrade to a marina side room.
Service was excellent (extra pillows delivered, as requested). Great spa and pool, but the workout room is really small; better to jog on the beach anyway. The food at the hotel restaurant was excellent as was room service (chicken, pesto, artichoke pizza was awesome!).
The room was big with a view of the marina. It had 2 phone lines, coffee maker, ironing board, mini-fridge, nintendo, 30+ movies on demand, and wireless internet access. It was a little dated and my only complaint involved the strong room deoderizer used by the maids; we had to air the room out when we first arrived.
Great location, right next to the marina. This area is a mini-version of the Santa Barbara marina, without the bums, the high prices, and the snooty attitude. The beach is a one minute drive away and there is great little shopping area across from it, on the marina. There are a bunch of restaurants there too; we ate at Frullati's, great food, great service, and live music. There was a kickin blues band playing a few doors down. You can rent paddle boats and cruise the marina, plus the usual charter services.
Bay Area, CA
We stayed at the hotel for 3 nights in January and had a beautiful room overlooking the marina, I beleive they were in the marina suites building behind the hotel. The rooms were clean and had all the amenities of a 4/5 star hotel. I will definetely come back here and stay. The Ventura harbor's boardwalk is directly in back of the hotel. I would recommend going out on a sight seeing whale watching tour and eating at Joe's Crab Shack. The restaurant is very kid friendly with a play area outside overlooking the ocean.
Loved it, would go back again soon.
We stayed at this hotel for 2 nights before Christmas as a result of the comments on Trip Advisor and the fact that it overlooked the harbor. We received a great rate of $109/night, but asked for an upgrade anyway when we arrived. We were upgraded to the Mainsail Suite, which was huge, for no additional cost, since I was a Starwood customer (I guess?). The staff was very professional, friendly and prompt. We even received two free drink tickets per person for each night - the bartender was super friendly and the customers were mainly local and sailors like ourselves, so we had some interesting conversations. Try the cheeseburger at the bar during happy hour - it was yummy and inexpensive.
A couple of local restaurants we tried that were good - Pete's on Main Street for breakfast (a favorite of the locals) and the Aloha right on the water near the Holiday Inn. It's owned by two former Chart House managers and has a nice seafood selection.
The next time we're in Ventura, this will definitely be our choice. I really don't understand the one negative comment, but perhaps things have changed since then or they just had a bad experience.
Nice place, great rooms, small problem..
I really like this hotel and its friendly staff, as I have stayed there with on business trips with my husband . As a place to stay it is great, and it sits right on a harbor that is really cute.
I do have only one complaint. I was asked to help arrange a meeting in the area late in October for my husband's work.
I tried more than once to get some price information from the young woman in sales I talked to. Finally in early November I gave up , as this "salesperson" was "on vacation". This was two weeks after we spoke, without ever getting any of the information she promised.
I mention this because we reallly like the young man who works at their front office and the very nice waiters in the restaurant. I only wish the young lady had helped us out.
Staff was great.
We travel to Ventura frequently but this trip to the Sheraton has been our best experience yet. The staff was very helpful and gave us free breakfast with our room. The restaurant staff was very attentive and we had fresh squeezed orange juice every morning. Location was by the Ventura Harbor with no freeway noise and grounds are lovely. We walked out of our room to the spa everynight. Rooms lovely and clean and newspapers every morning. Great stay!
We stayed at this hotel last week and had a beautiful view of the harbor from our room. My only complaints about this hotel is that the elevator is VERY slow and the pool was so far away from the building we were in that we had to drive to it.
Sheraton Four Points on th Harbor
My extended family and myself had the pleasure of staying at the Four Points just after Christmas in 2003. We were all there for my sons wedding on New Years Eve. Our rooms were wonderful,the staff could not be nicer. MY 7 year old granddaughter was spoiled rotten by everyone. She begs to go back. The lounge accommadated us every night,as we had our own family and visitors staying in other hotels come to join us. The desk was always helpful and the breakfast was great. I can't say enough. I plan on visiting again in August of this year and I will stat there again. Its conveinence to the Harbor Village is awesome.
Beautiful Location; Horrible room
From the outside this hotel looks like a sprawling, luxury resort, in a beautiful setting.
We asked for an upscale room, and were promised one. What we got was a room facing the marina. The room looked like it was something out of the 1970's. The bathroom was dingy, the tile cracked. One got the feeling that the room was not clean. It was not an inviting room.
The furniture looked like it had been refurbished from a goodwill store.
Next to our room were several plates of half-eaten food spread over the hallway. Intermixed with cigarette butts, the smell was quite bad. The housekeeper two doors down did not respond to our request to removed the service trays/food.
On our floor, there seemed to be things going on other than general tourism, as many seedy looking men and women seemed to be coming/going from rooms adjacent to ours.
We thought the price they charged for the room ridiculous. We did not feel safe in the room nor surroundings and checked out within three hours from our arrival.
I would never recommend four points, not even for a conferenc or meeting room. They really need to make sweeping and drastic changes to the interior of their rooms and housekeeping staff.
TripAdvisor Reviews Four Points by Sheraton Ventura Harbor
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