Four Points Toronto Lakeshore
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Historical Traveler Reviews Four Points Toronto Lakeshore
This was probably one my worse hotel experience to date, and I travel just about every week. Several of my colleagues and I made reservations for non-smoking rooms, when we arrived one of the rooms was smoking and another had problems with the lock, preventing it from being closed. However, maintenance did manage to fix it after several hours. Also, don't be surprised if you spot a little rodent running across your room, I was astonished to see a little mouse jetting across my room. I know the 4 Points is no Westin but for the price they charge customers shouldn't worry about mice...I just hope they have taken care of that by now. Staff was not very helpful in addressing issues.
My recommendation: if your a loyal Starwood member spend a little bit more money and stay at the Sheraton Toronto Center--much better hotel.
This hotel has nice rooms, but be very careful about the 'cityview' rooms. We accepted one of these rooms because the rate was lower, and the view was unimportant to us - we just wanted someplace to sleep. Unfortunately, the 'cityview' rooms are about 10 feet away from a 6 or 8 lane highway, with heavy traffic running 24 hours a day. We wore earplugs to sleep, and kept the window closed, but could hear the traffic clearly all night. When we brought this up with the hotel staff, they acted as though this ought to be completely acceptable. We had to pay extra for a room without traffic noise. They claim to tell guests about this when rooms are booked, but I was not warned. Not recommended.
The 'lakeview' rooms are really mostly overlooking another highway, but they at least are quieter. Besides that, it is quite expensive, and far away from downtown and public transit. OK for car drivers though.
Forget it, stay somewhere nice
We drove 515 miles to attend a wedding. The wedding was great but the hotel left a lot to be desired. We had requested adjoining rooms as our son and his family was accompanying us. On arrival we were informed that they did not have adjoining rooms. There was construction going on on three sides of the building. The hotel is located in an isolated location 20-30 miles from downtown Toronto. The "lakeview" consisted of looking across a six lane roadway through some trees. If it hadn't been Lake Ontario we probably wouldn't have seen the water. The breakfast was so-so and they charged for everything. $30 for two people is a little too much. The dinner meals were nothing to brag about either and they were definitely overpriced. Parking is very limitied because the hotel is placed between the six lane roadway and the Gardiner Xway in the rear. At night you may be blocked in because they allow guests to double park. If you plan on staying in Toronto for any period of time, find a good hotel.
Like anything... it suits some and not others.
I stayed in this hotel for eleven nights in July 2005.
It wasn't too far from the airport and was on the airport side of the city so there was no need to negotiate Toronto traffic at rush hour either from the airport or returning from the west of Lake Ontario (eg from Niagara Falls) and the car parking was free. This was good because there seemed to be a lot of traffic at rush hour - hardly surprising around a city of, what, 2.5M people.
Do, however, watch for the road signage for Lake Shore and a couple of blocks of flats (see photo). They are a good landmark and were well used by me to try to preclude a needless drive along the Gardener Expressway.
The Gardener Expressway runs right along the back of the hotel - I estimate it is about ten feet away from the window... there is probably about enough room to drive a truck along without breaking its mirrors. The traffic never seems to ease off too much: even after about 9pm there is a steady stream of cars and lorries. Don't Torontonians go home so they can get up for work the next day? Despite this, the noise really doesn't intrude that much if the window is shut and the rooms are air conditioned so I was able to shut my window at night despite record daytime temperatures of 95F.
The hotel has an expressway behind it, Lakeshore Boulevard in front of it, a road on a third side and what looks like a building site to be on the fourth side. This means that, if you have nothing you want to do on a particular day and it is hot and sunny, there is nowhere to lie in the sun. You could try the lakeshore but you'd be competing with dozens of geese (potential yuch!) for space unless you walk along a bit.
The check in procedure was reasonably quick but I assume it was just the person who checked me in who thought I automatically knew where my room was. As it happened, directions didn't seem to be a particular forte on this holiday... the road signage seemed just as ropey in places!
The room was fine. It was clean and was not short of laundry. The bathroom was small but, since I wasn't planning to move the chair and tv in there, it wasn't a problem.
I noticed some noise from adjoining rooms at times but it wasn't very often and it wasn't such that you could join in the conversations.
I didn't eat in the restaurant but it looked ok and seemed to have a big enough choice on the menu. I certainly wouldn't have referred to it as a cafe as in one of the other reviews.
The fitness room is quite small. It only had an exercise bike, a stepper, a treadmill (that only worked on quickstart mode) and a multi-gym machine. There is a spa through the door beyond this but I didn't investigate it. I went to the gym on about five of the days but only because I chose not to go outside for a run along the lakefront because of the heat/humidity.
The Four Points is outwith the city but is probably well located for getting into the city by car. I walked in to Toronto a couple of the days and it took about ninety minutes to walk as far as CN Tower. There is a walkway along the lakeshore into Toronto: it is boardwalk for about a mile and then it becomes the Martin Goodman trail (when it does, look out for the cyclists and roller-bladers that make much use of it).
There is not much in the way of shops around the hotel. There is a general store a couple of minutes walk away and there is a retail area about fifteen or twenty minutes walk or five minutes drive away. This has a Sobey's, a Subway and other shops where you can, for example, get things to eat and drink in your hotel room. There is also a bank with a cash machine.
There may not be much in the way of shops around the hotel but there is a street car behind it (just beyond the Gardener Expressway) which seems to offer a frequent service but I didn't bother with it since the weather was warm. The general store is just past the street car stop.
One thing that was a disappointment in Toronto was a decided lack of thanks when buying something. I think I heard a mention of thanks less than a dozen times: even thanking someone for giving me change didn't seem to remind them of the fact I had plenty of other places to take my custom. I suppose, though, with this lack of thanks, it wouldn't have mattered because it wouldn't have been any different anywhere else. I expect this will annoy Canadians but, in my experience, the Americans certainly have no shortcomings with that aspect of tourism.
Things to do: CN Tower (what a view but pick a clear day with no haze); Niagara Falls (whilst I wouldn't like to canoe over them, they were smaller than I expected); African Lion Safari (more than just lions) which is along a very long road with wee signs every so often so don't think you've passed it; sail in Kajama (pronounced Kayama) which is a sailing ship complete with sails funnily enough; shops (couldn't be bothered so you will have to just accept there is potential for walking your feet off); Hippo Bus - an amphibious bus which draws a second glance the first time you see it; lots more - see the leaflets at the lifts in this hotel or visit the tourist office near the Rogers Center (why can't the US and Canada spell properly?). When I was there, the Molson Indy race was on (at Ontario Place ~45mins walk) so I walked along to watch it for a while (half an hour) and returned about three hours later with some sunburn. It was a good spectacle - the race!
When I was there, someone was doing a good job of arranging stones on the wall at the edge of the boardwalk about a couple of hundred yards from the hotel. There was no evidence of cement at the time and the picture shows none. I don't know how it was done.
All in all, the hotel was ok and it was good for being in a fairly peaceful location with walking/ running/ cycling opportunities but I don't think I would return because of the lack of anywhere to just lie out when you don't have anything else you want to do and the lack of anything much nearby. I think it helps to have a car to get around but don't ask me how to get onto the Gardener Expressway to go to the QEW to Niagara!
Late April 2005 we pulled up to this hotel crammed between a highway and an expressway. The building next door was in the process of being demolished and I looked at my husband and said, "Please tell me this isn't where we're staying." Unfortunately for us, it was.
We were exhausted and as we checked in, I asked the front desk clerk if the traffic noise was audible in the rooms. He offered to avoid that issue by giving us a room on the expressway side of the hotel. We tried to take a nap and all we heard were the cars zooming by...not to mention the 18 wheelers! The walls were like rice paper. You could even hear the radio playing in the room next door which never stopped because nobody was occupying it.
With two people in our room we were short one bath towel and one washcloth. I called the front desk to get more sent to our room. When they arrived, they gave us one more hand towel (which we didn't need) and told us they were short on towels.
The next morning we went to breakfast at the cafe in the hotel. My breakfast was so bad I couldn't eat it. I am not a picky eater either. They did take it back and allowed me to order something else which was fine. And the chef did care enough to come out and get feedback on what was wrong with the first order.
The staff was friendly but we did not have any restfull nights of the 3 nights we stayed there. Local friends we were visiting made a face when we told them what hotel we were at. Due to the location (literally feet from the highway on the back side and a parklot distance away from an expressway at the front) and thin walls with single paned windows, there is No Way we would ever stay here again.
The Sheraton hotel at the Toronto airport, however, was excellent.
Don't stay here when in Toronto
I have worked in the hotel industry for over fourteen years and have found this hotel to be unsatisfactory. I will not stay here again.
We go to Toronto every year to visit with family. This hotel needs a complete overhaul. The desk clerk that checked us in at 11:00pm did not bother to look up even as we stood there in front of him waiting to check-in. He interrupted the check-in process several times by dealing with other issues by picking up several calls.
We had asked for a crib for the room at the time of our reservation. We asked the desk clerk if a crib was available and he told us that he didn't know. He did not bother to call housekeeping to check for us. He wanted us to look in the room first and then call him if it wasn't there.
We go to the room and there was no crib. The room itself was a decent size. Two queen beds, desk w/ chair and a small loveseat and coffee table. The carpet was matted and sticky. We kept our shoes on everywhere we walked in this room. Ewww.
The bathroom needed major updating. Small counter spaces for toiletries. The bathroom sink stopper did not work and the water was not draining. We called the desk clerk and he informed us to tell the guy delivering the crib about the sink problem since he was the overnight maintainence man as well as the crib deliverer.
The guy who delivered the crib looks over the sink and left to get some tools. He was gone for 45 minutes at which point, my husband had fixed the stopper by fiddling with the mechanism. We promptly told the gentleman when he returned at 1:00am that it was fixed.
The hotel faces a major thoroughfare. If it wasn't for its membership with Starwood Hotels, I would never have booked here.
Do not stay here. You will be disappointed.
Bad Bad Experience here!!!
i booked this hotel on cheaptickets and on arriving the hotel receptionist didnt have any knowledge of their hotel accepting online bookings even though they had my reservation and it was paid for....needless to say this really upset our first few hours there.....we were "allowed" a room but told that the matter had to be cleared up...even tho i have PAID ALREADY!!!.....eventually i asked again at the front desk and i was told it had been "sorted out"...no apology!!....i was so annoyed about this needless upset by badly informed staff!!...after travelling for hours to reach your holiday destination this is the LAST thing you want to hear!!...there is no beach across the road....we walked along the lakeshore that night...it was nice but just nice..not teriffic
we had no car and had to get taxis everywhere!!no way could u walk into Toronto it was miles away by highway too!!
DONT STAY IN THIS HOTEL if you want to see toronto properly!!the highlight of my stay was a trip to Niagra falls orgainised by the hotel, the only good thing about this hotel!
Terrible road noise!
We'd planned to stay at this hotel on the outskirts of Toronto for a long weekend. We reserved a standard room - not a "lakeview" room. I noticed that they mentioned "double-paned glass" in the description. This is because our room basically was hanging over the expressway. I'm a heavy sleeper, and have lived downtown in major cities. I travel a bit for work, and I've never ever stayed at such a noisy hotel. Neither of us could not sleep at all. The trucks & train noise was completely unacceptable.
The staff was very courteous, and they allowed us to check out the next morning. However, we were not given a discount for our awful night. We were willing to try a "lakefront" room, but they were going to charge us an extra $30 a night. We left. It appeared that this was a common issue at the hotel - travelers stay for a night and then leave.
Perhaps the "lakefront view" rooms were better. For the price, I'd highly recommend finding a hotel closer to town that you can actually sleep in. We spent less money staying at an absolutely lovely inn (close to downtown) with a completely different atmosphere.
Some good, some bad
This hotel gets a very mixed review from me! The staff were the friendliest we met during our trip, the location was poor, the restaurant was average, and the room was great but looked out onto a freeway! Don't be fooled into thinking this is anywhere near Toronto centre - it's not, and the public transport options are severely limited - you need to take a taxi. The lakeshore is OK, but don't think there's a beach! The lakeshore 'park' is good though. The room was a very good size and very comfortable, but was on the same level as the freeway running along the back of the hotel! Having said that noise wasn't a problem, dressing with the curtains open was a thrill !!
First let me say that this hotel is very nice. But the location is not the best. We dont get to Toronto very often so when we go we want to be in the mist of all the action. Close to the subway, trains ect. When I called for my reservation I was assured this hotel was near everything, which it is if you want to drive every where. I ended up driving quite a distance just to shop at the Eaton Center and it was not fun! The rooms were very nice and I booked one with a balcony, dont waste your money, it is so expensive and the rooms are supposed to have a lake view, but the traffic and trees in front of the lake blocks any view you may have. The street in front of the hotel just ruins the view completly. I think their rates are very high. I spent 179.00 cad. For a room with 2 double beds, lakeview and a balcony. Since you couldnt see the lake and the traffic kept me up most of the night I would recommend going on Expedia and getting a deluxe room with no balcony for 95.00 u.s.
TripAdvisor Reviews Four Points Toronto Lakeshore
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