Four Points By Sheraton Philadelphia Airport
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- Room service
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Historical Traveler Reviews Four Points By Sheraton Philadelphia Airport
Starwood Platinum guests beware - you are not welcome!
I recently made the fatal error of staying at the Sheraton Hotel at Philadelphia International Airport. It appears that my favorite hotel chain has now decided to aim for the lower end of the market, and have decided NOT to treat their Platinum guests with the amenities to which they are used.
Platinum amenities which you can typically expect include a free movie, free breakfast coupons, and free local calls. This is not asking the world, since as a Platinum level member, you will have already spent many thousands of dollars at Starwood properties to earn this status.
When I checked in recently, I was told that the new management position was that they would no longer treat Platinum guests any different to ordinary guests. I was also told explicitly that this was a mandate passed down from the General Manager at the Hotel, and was NOT a mistake on the part of the front desk staff (who seemed to be embarrassed to have to explain this crazy new policy).
The upshot of this is that I was left feeling like a cheapskate, having to beg or 'negotiate' for special treatment as a platinum member. As a result of this experience, I have now decided no longer to frequent Starwood properties, and will be staying at Hilton and Marriott properties from now on (I am Diamond and Gold respectively).
For the record, I stayed at the Greenville Marriott in South Carolina last week, and was treated very well (and their Peach Cobbler is to die for!). This week, I am staying at the Hilton Parsippany, and have been made to feel welcome as a Diamond member.
Kudos to Marriott and Hilton, shame on you Starwood!
Stayed here in order to catch early flight out of Philly. My initial impression of the lobby was not favorable. The bar is located very close to the front doors. Therefore I was greeted by cigarette smoke and men cheering at TV screens. I thought for a second that I walked into a sports bar. The front desk help was begrudgingly adequate; and explained the validated parking to me as if I were an idiot--maybe that was because no one offered to validate my parking for me; and I pestered them to do so. The whole reason I stayed there was to take advantage of their park-for-free-and-fly-away policy. (Turns out no one was even at the ticket booth when I returned 4 days later, so the validated-ticket business was fairly unnecessary.) One positive about the lobby was that it had a computer with internet access, although one guest hogged it for quite some time.
The room was tastely decorated in a style I have seen in other Sheratons, i.e., dark wood, fluffy comforter-- all attempts at being sleek and trendy. I'm not sure if we received this room b/c my boyfriend was a member of the Starwood Preferred Guest Club, or whatever the name, but there was a package of 2 cookies on the nightstand when we arrived with a handwritten note from the manager to have a pleasant stay. A nice touch.
Room service was adequate (ordered the cheesesteak, of course being in Philly) and prompt. However, I noticed that trays of food sat in the hallway the entire evening through until the morning. I was worried about noise from a nearby washer-and-dryer, but turns out that no one used them to my knowledge.
The airport shuttle was very convenient. The driver was way too cheerful for 5 am in the morning, but I will take that any day over a grump.
Overall if you want someplace for $100/night or less and be able to park your car for free while you are away traveling, AND can handle brief interactions with could-careless-staff, then stay here. If I fly out of Philly early again, I will ~probably~ stay here, although I would try to get there before the evening to avoid the smoky-lobby scene.
Stayed at the Sheraton Four Points as we had an early flight on May 1.
Our room was small, with numerous extension cords under the desk area - couldn't believe that was real safe.
Room was fairly clean, however there was a hole the size of my fist in the bedspread. Called down for another one, and got some attitude from the housekeeper (annoyed) who told me they were being washed and she would bring one up.
Once in bed we heard alot of noise in the hall from a group of people staying on our floor, and right next to our room. We tried to call down at least 6 times and never got the front desk so we could ask to have our room changed. At this point it is 11 pm and we have to get up at 230 for an early flight. The people in the hall were drunk and whatever else - we were not about to go out in the hall and crawl over people sitting in the hall, so we kept calling the front desk.
Around 330 I went to see if I could find a luggage cart and found the front desk clerk sitting in the lounge area watching TV (apparently not hearing the phone.)
When we checked out we informed them of the noise and that we couldn't reach anyone at the front desk - the clerk informed us that she was at the desk all night. When I commented we called because we wanted someone to intervene and perhaps tone the party down - the clerks reply was - yeah I wished someone would have asked them to leave!!
Do not waste your money at this place - I will never stay there again.
I was supposed to stay at the Sheraton Society Hill in downtown Philadelphia, but my assistant put me here instead. Never stayed at a Four Points before but I figured, what the heck, it's a Sheraton. I checked in at 3:00 PM only to find my room wasn't ready. No big deal, so I went to the bar area to have a drink instead, except there was no bartender to greet me or make me a drink. I asked the lady at the front desk and she advised that the bartender was next door working at the Sheraton Suites and that he won't be coming in until 5:00. So I just sat in the lobby and waited and waited for my room to be ready.
I finally got sick of waiting and asked if my room was done and the same lady who told me it was not ready told me it was done 20 minutes ago! She said it as if I was supposed to know. You would even think that she would come out behind the desk and tell me!! I was extremely annoyed and the funny thing is she didn't even care or apologize.
My room was small and cramped and it smelled of cleaning solutions. Even worse, it was right next to the ---- service elevator!! So all I heard was the elevator going up and down with the housekeeping staff yelling and carrying on. The hallway was a disgrace with room service trays left out from breakfast !!! It even had a bad smell because nothing was covered! Simply awful
Room Service was a joke except there was no room service! I called to place an order and was told by a rude lady that room service was closed and that she was too busy to take my order up herself. So I went down stairs to the restaurant. The restaurant was really weird. I wasn't sure to go up to the counter and order, sit myself or wait to be seated. It was obvious the waitress was working alone. She waited on tables, cleaned tables, answered the telephones, ran the register, and at one point she was so frustrated with the cook that she went back to flip a burger. (guess it was an order) I felt bad for her because the cook was talking on his cell phone in the back area. I didn't even want to eat there so I just walked out and went to the Sheraton across the way.
Overall, my experience here was not pleasant. The place was obviously under staffed and the people who actually did work didn't seem like they wanted to be there. The only good thing about this place is the shuttle service to and from the airport. Never again with this place!!
Dreadful, Awful, Unbelievable
Stayed one night at the Four Points by the Philadelphia airport. The only truly nice thing about the whole stay was the nice shuttle driver that took me to the hotel from the airport. All other staff were at best indifferent and some were surly. The woman at check in mumbled every word so quietly that I had to keep asking her to repeat herself, and she never looked up at me. A few minutes later I returned to the desk to ask a question and this woman and her colleague were discussing how few hours were possible for a shift, and the colleague looked up at me after a minute and said "do you mind?" as though I was eavedropping.
The restaurant was just weird. It was never clear whether or not there was table service or if you were supposed to go up to the counter and order as though you were at a fast food restaurant. Eventually I left and ate at the Sheraton Suites across the way. At breakfast, the restaurant was filled with cigarette smoke because it was so close to the "lounge".
The room was large and clean, but like the rest of the hotel, somewhat run down. The beds have been updated and were the new Four Points confortable fluffy things, but the counters, lamps, walls, door, carpet were worn and scuffed.
This hotel is not worth its cheap price.
Very nice airport hotel
I thought that this hotel was above average for its price (around 100$). I also stayed at an 80$ hotel in the area, and this was well worth the added cost. The room was very clean and had pleasant furniture. The airport shuttle was by demand, so I only had to wait about 5 minutes. The only weak point was the service, which was a bit curt.
Sheraton 4 Points at the Airport
This is a very nice reasonably priced hotel in a prime location. The rooms are clean, spacious, and decorated attractively. The staff is pleasant and accomodating. I plan to stay here again.
Good to rest your head, nothing else
Was in a room with an adjoining door, but didn't know those guests - could hear every word of their conversation. Could hear their shower running.
At 12:45AM, while I was asleep, a man enters my room. He apologizes and says he has the wrong room. Front desk calls up in three minutes and asks when I checked in. Not only did they wake me up by sending a man into my room, they call me and wake me up again to ask when I checked in, as if accusing me of squatting there!
I'd stay there again, if it were the only option around.
I have never actually stayed at this hotel, but my daughter is there right now for her second week of training with an airline. Every time I call the hotel, day or evening, the phone rings anywhere from 20 to 60 times before someone picks up! When my daughter arrived last week, the hotel's records had her arriving the next day. Even though the tab was being picked up by the airline that sent her, they gave her a hard time and insisted that she "give them all her money" before they allowed her to have a room for the night - this AFTER her employer called to clarify the situation. They told her she could have her money back the next morning if they got it straightened out! In the meantime, she literally had no money. The next day in class, the instructor asked if anyone came in the night before and if so, did it go smoothly with the hotel? There were two girls - the other girl was told "No problem, go to your room and we will straighten it out tomorrow" and she was given a voucher for a free breakfast. I sent a Fedex package that was essential for my daughter to receive. It was signed for at the front desk at 3:30, but at 4:30 when my daughter went to pick it up, they claimed never to have received it. They still haven't found it.
According to my daughter, the employees are rude, disrespectful and surly. They are certainly giving Philadelphia a bad name.
Will Never Stay There Again
The Four Points by Sheraton at the Philadelphia airport is on hotel that I will not ever stay at again. The primary reason for my decision is poor service; secondary reasons are disrespectful and insulting behavior by hotel representatives.
Briefly, while traveling on business, I searched for a hotel which was proximal to the airport and which had on site parking and a courtesy shuttle for a reasonable price.
With that said, I spent one night there left my car utilized the courtesy shuttle and returned to the airport 24 hours later.
Upon returning, I called the hotel and informed them of my location and requested that a shuttle come a get me. I informed the gentle lady of my exact location and she said okay. Within 15 minutes, the shuttle came, BUT it drove past me. I figured that it was an oversight, so I immediately called again.
I told the gentle lady yet again of my location, and she said she would have him drive around to come and get me. 15 minutes later, I saw the shuttle going through another part of the airport but not at my location. Therefore, I called back again, and told the lady that the shuttle had driven past yet again and reiterated to the representative my exact location.
So 15 minutes later, the shuttle comes through yet again and PASSES me in the exact location I have been at for 45 minutes. At this point, I was so disgusted and tired that I called a taxi and took it to the hotel, which is no more than 10 minutes away from the airport. As I am pulling up to the hotel, the shuttle pulls in behind me.
At this point, I requested to speak with a manager. I informed the manager on duty of my problem and he immediately told me that they don't pick people up from the location I told his representatives 3 times! (That would have been okay if I had been informed of that when I called the hotel because I would have moved to the designated pick-up spot.)
Additionally, the representative that I spoke with on the phone was very disrespectful to me when I was speaking with the manager. The representative basically called me a liar to my face. She told the manager while I was standing there that I had not called three times.
(The last time I checked the customer is always right.)
In any event, the manager seemed apologetic and offered to buy me a drink (which was rather odd-considering the fact that I was there to pick up my car for a 3 hour drive home). Upon turning down that offer, the manager offered to validate my parking for me "free of charge".
That action was icing on the cake for me because, as a guest of the hotel, my parking was to be validated anyway. I know this because one of my reasons for choosing this hotel was parking validation.
Additionally, a couple checked in while I discussed my problem with the management and was asked by the representative did they need their parking validated. (Something that the representative who checked me in did not ask.)
I conclusion, this hotel has lost a very good customer as a result of poor service as well as rude and insulting behavior on the part of the management and the service representatives.
It is my hope that no other customers experience what I experiences with this hotel.
TripAdvisor Reviews Four Points By Sheraton Philadelphia Airport
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