Four Points By Sheraton Perth
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Historical Traveler Reviews Four Points By Sheraton Perth
We stayed at the Grand Chancellor for two nights. We arranged the trip through Virgin Blue holidays, who do a hotel and flight package.
The reception staff were friendly and helpful and the daily parking rate was a bargain $20/day. The hotel's location is spot on for the city centre.
The room was fine by chain hotel standards. Although our massive bed was two 3/4 quarter beds, shoved together. The lights in the room were a little dim but the sun pouring through the window does help. The bathroom was clean and spacious.
The roof top pool was a welcome surprise and refreshing in the heat of the day.
All in all, perfectly fine as a base whilst we were attending a wedding and visiting friends. We didn't check out the hotel bar or restaurant, seeing as the city centre and all its various venues are a 2 minute stroll away.
Only had to endure this hotel for one night thankfully. Reception was a shambles and staff not particularly helpful. Hotel generally very shabby. Bar staff were more intent on holding a conversation with locals than serving us.
Dreadful nights sleep, outdated room, and terrible noise from other rooms, especially bathrooms.
Had breakfast in hotel and quite frankly was awful.
I was in Australia for 8 weeks for this trip and spent nights in various hotels - this was by far the worst.
Basic but within walking distance...
Stayed at the Grand Chancellor for 3 nights in September 2005.
The receptionist at the front desk was helpful and friendly (allowing us to phone a tour company to confirm a booking for the next day).
However, the rooms were small and uninviting. The sheets (although washed and ironed) were marked with what looked like blood or tomato ketchup - though it looked like it had been there a LONG time!
The bed itself was comfortable enough and the room relatively quiet but in need of redecorating.
Never went to the restaurant as expensive (there was a diner in the next street selling almost identical menu for a quarter of the price).
Locationwise it was fine - within walking distance of the main shopping areas but that was about all it's redeeming quality!
I attended Perth for a conference and found the mid city location ideal as a base for the different activities of attending the conference, sightseeing, shopping and eating out.
As there so many restaurants within walking distance, I never ate in the hotel and can recommend the famous No 44 King Street for a breakfast of the best coffee in Perth and for dinner, the Japanese restaurant Matsuri in St George Terrace just up the street.
I stayed in a superior room which had a separate bedroom from the lounge and had the added benefit of two televisions in the room although the lighting in the room was rather dim.
The hotel is within walking distance of the main shopping malls of Murray and Hay Streets and it is quite easy to duck back to the hotel room to drop off your shopping or just to freshen up.
Overall it is excellent value for a four star rated hotel with thoughtful extras like the free newspapers
Stay somewhere else
I stayed at the Grand Chancellor during a vacation in Western Australia that I combined with a conference in Perth in September 2004.
I found the service very unprofessional. I had my dinner included in the package that I booked, however the waitresses did not know how to handle this. First night I was given the regular menue to choose of. I indicated that this may not be right (I could have ordered the most expensive dish). The waitress had to talk to the manager who apologized, took away the regular menue and gave me the menue for house guests. This happened again but the second time I was forced to choose from the regular menue. Twice they wanted to charge me for the dinner. Once I was told one drink is included, the other night I had to pay. The food was ok, however, it was not very hot and for a meal with just meat and vegetable I was not offered a bread roll. It was made worse because after I finished the waitress came around with the roll.
Checking out, the receptionist did not find the bill from the restaurant for my drinks. I was asked for the prices of the drinks that I had consumed. I could have said anything and honestly I did not remembered how much they were.
Furthermore, an old restaurant bill under a different name was charged to my room. Identification and signature prooved that it was not me. It was very embarrassing.
At the end I asked for one of their feedback forms. They run out. I am very happy to have found this web page. Finally I can communicate my experience. I can't recommend this house.
First night rooms!!!
Not an experience to be repeated, not a really bad hotel, just some useless staff.
We arrived in the earlier hours of the morning and were allocated 2 rooms, 1 for our 2 boys and one for us, the parents. Our room was what I call a first night room, given to guests hoping they won't complain until the next day. This one was next to a very noisy lift shaft. I complained and was given a second room that, luckily for me and the occupant, the door chain was secured. Back to the useless receptionist for a third room. 2 hours later if was difficult to get to sleep. This was not a pleasant experience, however the staff were totally unsympathetic and could get us a room close to our sons without some more unbelievable incompetence.
Period of stay: 11/2/05 - 13/2/05
General room decor is very outdated - pale pink is the name of the day, with very dark lighting.
While some attempts have been made to update with new furniture etc, it still looks outdated. The building itself looks a bit of a relic from the past, with external sprinklers for fire (???).
The bed looked initially very large - until we discovered it was two singles stuck together - unfortunately the 2 halves were of different hardness, with a very hard line running down the middle where they met. A colleague in another room reported that her mattresses were of a different heights.
Service at reception was fast and efficient.
The buffet at the resaurant while cheapish at $25 was a real let down. You'll have better food for your money at Fast Eddy's across the road (where we had our breakfasts and dinner).
An iron & ironing board is supplied.
A good range of complimentary teas and coffes (including decaf and green tea).
Noise transmission from other rooms was woeful. I could tell when someone was using the toilet next door, even before the flush.
The doors seem to bang shut, and the people in the next room had a knack of slamming their door and having a *very* loud conversation in front of my room at 6am (remembring I had got to bed at 3:00am from work!)
Grand Chancellor Perth fine
Recently I spent my second 5-day stint in the Hotel Grand Chancellor in Perth and once again found it an entirely pleasant and professional experience. Both check-in and check-out were efficently expeditious and even provided separate itemised accounts for the things that were business and personal with a maximimum of helpfulness and a minimum of fuss.
The room was clean and tidy and in reasonable trim and the bed very comfortable. The only negative comments I would make is that the bathroom could do with a makeover [but the showers were hot and the pressure great] and the ironing board had no mat under the cover which meant you had to be careful not to iron more creases in than you were trying to iron out!
Breakfasts were good as were the room service meals. They would do better making tea with filtered or bottled water though as the Perth water is a bit minerally and does not make good tea.
All in all a very good experience.
In need of a major makeover
I recently had to stay at the Grand Chancellor for a conference.
My alarm bells started ringing as I queued to check in and overheard every one of the people ahead of me had complaints on check out.
The staff initially claimed not to have a booking in my name. Luckily I had a copy of their email confirming the booking and eventually found my reservation under a startlingly spelt version of my surname.
My so-called "superior" room made me wonder what their standard rooms must be like.
The lighting was extremely dim, the paintwork shabby, cracked and dirty tiles around the shower and toilet and the room had a very musty smell.
I was repulsed by the location of the minibar,wardrobe and coffee making facilities in the bathroom.
The water pressure in the shower was poor and the temperature control very erratic - freezing one minute, boiling the next.
The hotel's restaurant was very poor - buffet lunches very unappetising, hot dishes barely warm and they ran out of dinner plates which caused lengthy delays. Eventually I was offered a small entree plate. The restaurant was very cramped with tables and chairs only inches away from the buffet which restricted movement and resulted in constant bumping and jolting of my seat.
Breakfast was even worse - they ran out of coffee and tea cups ! Again it was overcrowded and there was little space between the tables and chairs. The food was again below average and the bakery items were quite stale. I have not previously encountered a croissant with the texture of a brick - I was unable to break it in two.
Checking out was a laborious process, despite my effort to avoid the main post conference rush. My bags had been stored in an unsecured room and had not been labelled.
As this is a site geared to travellers, I will not comment on the substandard conference facilities and organisation.
It's not all bad news though; the bed was very comfortable, the staff friendly ( and overstretched) and when one could finally obtain a coffee cup,the coffee was excellent. The rates are very cheap, but one couldn't really say they were good value.
Had a great time
My husband and I recently spent a few days in Perth and our hotel accommodation was excellent. The room was very clean, and dining facilities excellent, and best of all the service was also excellent. We couldn't fault the hotel or the staff and will certainly come again. Thanks for a wonderful Perth holiday.
TripAdvisor Reviews Four Points By Sheraton Perth
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