Four Points Hotel And Suites Kingston
How has this hotel rated in the past?
- Free High-Speed Internet
- Swimming pool
- Room service
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Historical Traveler Reviews Four Points Hotel And Suites Kingston
We Like This Hotel - Why All The Bad Reviews?
I'm perplexed by all these bad reviews for the Four Points Sheraton Kingston, so I'm compelled to add a review. We have stayed several times while visiting family in the Kingston area, and have always enjoyed our stay. Our most recent was Dec 29-31, 2004. We had a junior suite (queen + dbl sofa) overlooking old Kingston, and we paid $119 CAD. It was just my wife and I and our 6 year old. Our other two kids stayed with family elsewhere, but we did all come back and enjoy the pool a couple times.
The things I like about the hotel (which seem opposite from other recent reviews):
* The hotel is relatively new. You're not dealing with dingy old rooms and fixtures and things - we have always found it to be clean and tidy.
* The underground parking. How can anyone complain about secure parking out of the cold, rain, snow, etc.? Yes, it's tight as you are leaving the lot, but come on! Learn how to drive. We had no problem with our 8 passenger SUV in there.
* The pool. There is a hot tub (kids love it), a pool (kids love it, and contrary to other reviews it is NOT a lap pool), and a sauna (which is so-so since it doesn't get hot enough for my taste). There is a fitness center in a separate room off the pool area with some treadmills and bikes but we never used it. The pool is not olympic sized with a couple of high dive platforms that other reviewers seem to be expecting, but is a pretty typical hotel pool.
* The restaurant is fine, with friendly staff. I can't comment on lunch or dinner, but we had breakfast there twice. They came around with a basket of toys both mornings for our daughter to pick something out for herself to keep, which was nice. To be honest, I wouldn't recommend it for dinner because there are good restaurants nearby, so why would you eat in a hotel restaurant? But I don't say that because of any issue with the restaurant.
* The location. Short walk to the waterfront and/or downtown. What's with these reviews saying how far it is to the water? Walk out of the hotel, twist yourself southeast, and walk for three minutes and by then you will have stepped off a dock into Lake Ontario. Unless you're a REALLY slow walker. If you don't believe me, I urge you to look at a map of Kingston and look for the southeast corner of King and Clarence, where the hotel is. You will see that it is about 400 feet to the water's edge. Anyway, back to the good location. There are great restaurants a short walk away. We ate at Chez Piggy one night - highly recommended. Their bakery is a short walk away on Princess Street. Speaking of Princess Street, you can walk along there for quite a ways and enjoy the shopping.
* The staff were always friendly to us.
The Four Points has become our default hotel when we are in the Kingston area.
Four Points why this hotel is unsatisfactory
I stayed here in January for the first, and last time! Here is why!
The rooms are small! I could hardly spread my arms out without hitting a piece of furniture or the wall!
The "pool" is a lap pool, small and not really great for kids. Plus, their gym facilities are small, even by hotel standards!
The parking is horrendous. A small, ill planned garage beneath the hotel! If you were lucky enough not to hit anything on the way down, don't count on others doing the same!
Staff are unfriendly, cold, and should be more hospitable given the prices. For a room that can cost over $200 (in their high season, albeit this wasn't my January rate) the staff are rude!
For the four reasons listed above (and I am sure many others) I would avoid this place.
There isn't much to say about this hotel other than the staff are unfriendly and not welcoming. I've visited many times and they are cold and not hospitable. Its a shame since the facility is nice, rooms somewhat small. I'll continue to stay elsewhere and advise others do the same.
Don't be fooled
I visit Kingston often for business, and when this hotel opened, as it is relatively new... I was interested to try out a new hotel.
Well, I visited near opening, and also most recently and I must say nothing has changed! The hotel looks great from the outside, but its certainly deceiving!
I've had shoeboxes bigger than my room, and the service stinks. The Front Desk has such attitude, checking in and out is just annoying.
Kingston has many other good hotels to chose from, skip this place and go somewhere else.
My husband and I stayed at the Four Points in August and were thoroughly disapointed. While I know that Four Points is the cheaper version of Sheraton, I think this hotel goes to far.
What I Didn't Like:
- The rooms were too small! Some of the smallest I've seen!
- The staff were rude and had a stuck-up attitude, didn't make you feel
- The hotel advertises some rooms overlooking the water... but this
was a stretch. The hotel is a FAR block up from the water's edge.
- The room was extremely expensive.
- The garbage cans had refuse in them when we arrived to our room
- The hotel promises a great deal, and delivers very little.
What I Did Like:
- Checking out.
I would not recommend this hotel to anyone visiting Kingston. The city is beautiful and there appears to be many other hotel options other than the Four Points. I suggest anyone visiting use them.
We stayed here Easter 04. Were overcharged and had a terrible stay as my wife is a professional CMA ,and were not allowed a discount. We were 4 hours from Kingston and forced to pay the exorbadent price, could have went to Mexico for a week for the price charged, will never recommened this place.
Gordy Desjarlais, Innisfil Ontario.
Would not go back
I stayed here a couple years ago and really enjoyed my stay. Everything was clean, and the staff really seemed to be making a lot of effort. When I visited Kingston again I picked the Four Points.
We checked into the junior suite, which has a very awkward layout, but that's no big deal. Stepped onto the balcony and saw that the balcony (tiny - really not much bigger than a Juliette balcony) was covered in spiders and spider webs, dead bugs, and just generally dirty. Oh well, we didn't really plan to spend much time on the balcony, and closed it.
That night I decided to heat up some water in the coffee maker to make tea, but found white flakes in the pot. I poured out the water, thinking perhaps I should've checked the water first. I looked at the cold water this time - everything fine. Ran it through the machine again and got the same result - white flakes in the hot water. So I called down to the front desk and asked if I could have a replacement machine. They said they had no new machines, but would get me one from another room. A man came up with the coffee maker and just handed it to me and left. It took quite a bit of effort to unplug the old one (outlet behind the mini fridge, and threaded up through a hole in the shelving unit above the counter area). Hooked up the new one, ran it and got the same flakey water. Okay, I gave up for the night.
Climbed into bed. My husband noticed a spider on the ceiling. We both turned our eyes up to the ceiling and noticed that there in fact, many spiders on the ceiling and there were bug carcasses in spider webs in the crevices between the wall and ceiling near the balcony. We killed several spiders and then gave up and retreated to the living room. More spiders on that ceiling. So, another call to front desk. Despite feeling embarrassed about a second call in so short a time, I just couldn't stay in that room. The front desk staff quickly found us another room without a balcony (to have fewer opportunities for bugs/spiders to get in) and we went to sleep. They even arranged for us to have our morning coffee brought down to us by the restaurant, which was good because when I tried to make tea in the new room, that coffee maker also deposited white flakes in the water.
Despite some of the staff's good intentions, we really needed a new venue for the remainder of our stay. We moved to the Radisson and had an excellent 2 nights there.
When I got back home, I sent a complaint to the Four Points, saying they really needed to put more effort into cleaning the spiders and spiderwebs and this # of spiders and webs and dead bug carcasses couldn't possibly have accumulated in e.g. 1-2 days since the previous cleaning, but that I commended the front desk staff's efforts in helping us. They replied by sending me a gift certificate for 1 night's stay in a room at the hotel, valid only for a few months and only between Mondays-Thursdays, and subject to availability. Not that I expected anything from them, but this rather flippant "gift" with its multiple conditions gives me the impression that they're really not taking my comments about the bugs seriously. I have to say that despite my first good stay, I would not recommend this hotel anymore.
Nice Clean Hotel, excellent location, bit pricey for what you get
Stayed one night in August 2004. The Four Points is well located for tourists - very close to the harbourfront near all the major sites. The hotel seems very new and the reception service was very good. There seemed to be no bellboy presence - not that it mattered to me. The room was very clean and functional - nothing fancy (though free high speed internet), all the basics were there - except minibar (available in some rooms) and pay movies (not a big deal). The king-size bed was very comfortable and there was a view of the lake. Some of the rooms had balconies - mine did not. Bathroom was very clean and simple. Bath towels are a bit small. I did not eat in the hotel but did call room service for a corkscrew and some wine glasses - promptly delivered. Overall, a very pleasant stay. Staff is very helpful and friendly. Three drawbacks - 1) when contacting the hotel directly, they could not apply the corporate rate (I called Starwood reservations and managed to get the rate). 2) Price was a bit high for basically a competent hotel - Kingston's hotels seem to be quite pricey for what you get - I would not have felt that this was a good value if I'd paid the full rate. 3) Room Noise - We had a connecting door to another room and the noise was quite loud. Admittedly, it seemed to be an older couple who were in the room who liked to argue, had guests over to the room and would fiddle with their barfridge for about 10 minutes at a time. Make sure you request that there is no connecting door!
Nice Stay, overall.
Quiet with location
Decided to change from the Holiday Inn because during the winter months the noise of kids running the halls at night who were staying for hockey tournaments became unbearable. The Sheridan was peaceful and very quiet. Other pluses were its excellent location to restaurants and the farmers market, during the warmer months. The pool,sauna, and whirlpool were very clean and seemed unused. The excercise room had one problem- too hot. We stayed on the ninth floor and never had to wait for an elevator, going up or down. The breakfast and Friday night buffets were both excellent. The hotel is an excellent deal from January through March and then becomes more expensive. You can open a window in your room.
The property was nice but not for that price. There was no continental breakfast, an elevator from the parking garage to the lobby, then a separate elevator to your floor. The pool was nice and clean, The room was nice with a good balcony view. Search for deals and it would be a good buy.
TripAdvisor Reviews Four Points Hotel And Suites Kingston
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