Fort Recovery Beachfront Villa & Suites Hotel
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Historical Traveler Reviews Fort Recovery Beachfront Villa & Suites Hotel Road Town
No 5-star luxury villa resort
Can only agree with the previous writer. We based our travel decision for a good part on the good reviews that this place got from others on this site but unfortunately we cannot share their view.
Althought the rooms are clean, they are far from being 'luxury villas' as advertized. Maybe naive, but we expected a free standing house on the beach for ourselves, not a studio kind of room in a larger building. Wooden floors make it noisy with people on the second floor and much to our surprise the bedroom window, facing the parking lot, was no glass window but a mesh screen! Very noisy and not very discrete...
Our package included 3 meals but we ate only 2, second time to give it another try but both times cold and overcooked. But a very kind waiter indeed, reminded me of Richard Prior. Food on the island is great, especially Pussers Landing and at the Sugar Mill hotel. (nice hotel by the way)
Staff and the owner (and staff) were not too embarrassed to have an argument in front of the guests. Once I was sent to the laundry room by Pamelah, the concierge/manager, for clean towels (none in our room) and entering the laundry room I immediately got into serious trouble with a very unfriendly staff member making it clear I had no business being there. I had to apologize, being a guest! Caribean spirit, maybe. But it felt sometimes that you as a guest were interrupting their day by being there, and we are also very low maintenance. Really.
Our package included the jeep but not fuel/insurance. Included massage was good but not very friendly, masseuse was sleeping when I came in and she walked out without saying a word when finished. Was laying there not sure what to do. And I did shower before, really.
Our opinion: Would not come back or recommend to friends. It is a 3 star location at best, if you are a little spiritual minded (yoga on the pier, looked nice), do not require good customer service and do not mind neighbor noise then book the room, but not the package, it is not worth the extra money. Cars and day trips can be organized everywhere and food is better everywhere else.. On a final positive note: the location is best on the island.
The week that our guests complained about the food was our chefs two weeks off. We really believed the interim chef was good, since she came highly recommended. No one else seemed to feel something was off, but I can't vouch for her expertise, but I can for our permanent chef. She just won the C.F.A. (Caribbean Food Award) for the ten best in the Caribbean.
In view of the fact that continental breakfast as it is advertised generally consists of coffee and rolls, we really thought that we were extending ourselves by making a buffet of orange juice, homemade breads such as carrot, banana and sweet raisin bread, the usual whole wheat, white and rye bread, boiled eggs, muffins when available, tea and Colombian coffee. We encourage our guests to bring in their trays, take as much as they want and either eat at the main reception, by the sea or in their villas. We also open at 7am to accommodate divers and stay opened until 11am for our newlywed late sleepers.
The jeep IS included in the week package on a seven-day basis. How could they claim that it was not included, when they received their car on time and used it all week with no additional charges. We have records to back this up from the car rental people. Many of our guests however, stay extra days beyond the week package. If indeed they used the jeep for the additional days there would be a charge.
In many years of business this was the first time we have heard any complaints about cigarette smoke. This was a real consideration we have taken into account. We immediately asked the guests if they would prefer a villa change solving the problem and they refused.
Our towels (Ralph Lauren Towels) are freshly put into the villas every day by housekeeping. The beach towels are collected and returned to the main reception by the guests, cleaned by housekeeping as quickly as possible, and put out again.
Unfortunately, the guests that wrote these reviews we are referring too, never voiced their complaints while staying here. If they did so and there was some validity we would definitely have reacted immediately. We really try to extend ourselves to make people happy and content. We take pride in being rated as a triple diamond property by AAA, starred by Fodor's and fortunate enough for having been chosen by Discovery's Travel Channel to film our place as an example of "Casual Caribbean Luxury."
We are grateful to tripadvisor.com that you publish people's statements about how they feel about the places they stay. We do learn from unintentional mistakes we may make.
Decent but would not return...sometimes it's the seemingly little things
Overall, Fort Recovery offers decent, clean accomodations and the location is great for exploring Tortola. The staff takes good care of the facility, the boat trip is a blast, the place attracts a variety of guests, and the view relaxes the shoulders. Travelers may want to know that the bed consists of two singles pushed together, the shower is small for a skinny person, noise is an issue unless you close your villa and crank the AC, and cigarette smoke from adjacent villas may become an issue. The food is mediocre at best (unthawed cake and bone dry noodles during dinner, bread and hard boiled eggs for breakfast day after day). But the waiter is a sweetie, especially if you speak Spanish with him. The management, who reminded us of camp directors, often seemed like they were doing us a favor by taking our thousands of dollars and allowing us to stay there (without a smile to boot). Plus, we opted for the package deal but when they cancelled part of our package due to staff unavailability they didn't even offer to credit our account (and we didn't press it). And, the package does not come with a Jeep as advertised. We really wanted to love the place and we're relatively low maintenance travelers but we would definitely not return to Fort Recovery.
My husband and I went to Fort Recovery to celebrate our 25th wedding anniversary in mid-February 04. What a fabulous place....clean, beautiful, friendly, intimate. Pam was there to assist whenever asked.
The boat trip was a blast....snorkeling and visiting the "Willy T". The view from our room was breathtaking...always something to see going by.
The other guests were friendly. We are planning another trip this year, and this time bringing the whole family plus some. When we did leave and took the ferry back to St. Thomas to get our plane....the site of the hotels, eateries, traffic lights, the droves of people on St.
Thomas made me long for Tortola instantly.
Fantastic Wedding and Honeymoon!
There is just not enough we can say about our stay at Fort Recovery! We chose to have our small wedding and a honeymoon on Tortola and the setting here was perfect! A quiet, secluded and romantic setting, the villas were charming and comfortably furnished. Pamelah provided endless advise and arranged countless details. The provided breakfasts and private dinners were delicious, while the staff and provided services were wonderful. All of the guests we met were friendly and the boat trip together was so fun! Honestly, the only thing we wish we could have changed was our reservation--to stay another week!! We will be back for sure!
An outstanding holiday week.
If you want to feel like a King and Queen go to Fort Recovery in Tortola. The outstanding service excelled from the moment we arrived.
The Concierge, Pamelah, welcomed us with a big smile and escorted us to our beautiful rooms with a view overlooking the water and a gorgeous sunset. The complimentary breakfast was just right to start our day with the assortment of breads and the best coffee. As a part of our package for the week we were entitled to a masssage, a manicure and pedicure, and a private snorkeling trip just for Fort Recovery guests which I loved the underwater experience, car rental included and three dinners served in our room. Yummy!! One of the highlights of our week was to be included in the Champagne toast for the new Bride and Groom who had an intimate wedding on the beach at sunset. The setting was spectacular. What more can I say except we will be back next year.
Fort Recovery and Tortola-one of our best vacations ever!
We've been to other Islands, and stayed at every kind of resort, but our vacation to Fort Recovery Beach Resort on Tortola was the best! From the moment we arrived to the beautifully landscaped grounds we felt we'd made the right choice. Our beautifully appointed villa was right on the beach with a view to Frenchman's Cay and St John. Our package included a jeep and we visited all the other beaches and resorts and are happy that we chose Fort Recovery for our vacation.
Would not return
Would never stay there again. We went with another family. Neither of us got the accomodations promised. The owners were unpleasant and not accomodating. We had five children between us and needed some laundry done, which was an amenity they claimed to offer. Their staff was not willing to do it and the owners offered no support. The rooms were bare bones and not very clean. I would not return!! Tortola, on the other hand, we loved.
A wonderful experience
We recently spent our honeymoon at Fort Recovery. While it was off-season that we were there, the experience was nothing less than wonderful. The thing to remember when you come to F.R. is to not expect a huge, fancy hotel type of place. The island in general is very relaxed and sometimes you can confuse what is normal "island service" as a lack of service. The pace is totally different on the island. The villas themselves are clean, the dinners in the rooms are prepared and served professionaly. The staff is very polite and willing to assist you with anything that they can.I would recommend getting the jeep rental, it was essential for us and really cut down our costs on taxi's. I would also recommend that if you have fresh flowers in your room, to dispose of them asap. They seem to attract micro-ants.Store everything in your refrigerator and definetly get some groceries (pop, beer, wine, etc) to store in the fridge. Bring your camera and tons of file, the photo opportunites are enormous!We will definetly be back to Fort Recovery.
Not a bad recovery!
A small personable resort. The grounds and small pool were very clean.We had the week pkg.which was a good value(although the resort's boat wasn't running for the included snorkeling trip but a Tortola ferry trip was offered instead). Great views from our second floor balcony! The three dinners at the resort were excellent! The con. breakfast needs some variety and the rooms could be a bit nicer (not luxury as advertised). Also the small beach has alot of black erchins in the shallows and a few visitors were stung. The resort's west end location was great for exploring!
TripAdvisor Reviews Fort Recovery Beachfront Villa & Suites Hotel Road Town
Travel Blogs from Road Town
... of the villa we would stay at were very helpful in planning our trip.
We picked the dates and they booked the airfare. After dropping Lily off at My Dad and Donna's we were off to LAX for a flight to Miami then to San Juan and finally to Tortola. Before we know it we were in the BVI. When we got off the plane our contact (Faye Smith-Penn) from the British Virgin Islands Tourism Board ...
... want to see them en masse with the rest of the ship. Reputable private tours seemed in short supply, and the BVI ferry system only had one returning ferry that would get us back to the ship on time, which seemed a bit dicey if the sea conditions acted up (Even though I go private I still fear 'missing the ship'). So this ended up being the only stop we did not have a plan, and really all we wanted to do was go to ...
... 10 in Mickey's Golden Doubloon Buccaneers Locker), to eye patches ($12), hand hooks ($20), plastic swords ($25) and pirate hats ($30).
Everyone wore some, all or more than this. Can you believe some people actually brought pirate costumes with them on to the boat?
I, however, stuck with my most popular costume, that of "a miserable old git from England".
The costumes were bad enough, but then we had to contend with the "arrr"s. With everyone you ...
... attempts at getting us cleared into B.V.I., I started suggesting we take our chances, at which point Steven reminded me we would be entering a foreign country illegally and would likely be subject to fines and/or imprisonment. Oh, fine, never mind. Finally Steve was able to contact a very lovely woman at the tourism center who just so happened to have a friend at Customs and allowed us to dock for the night. Having not cleared properly though we were not allowed ...
Unlike many people my family aren't used to being apart, so leaving them at Gatwick was tough, a mixture of excitement of what the next few weeks will hold, wishing they were coming with me and worry over them being ok. On arriving at Antigua the senses were bombarded with the heat, smells and sights of the Caribbean. I feel a bit of a back packer.......who am I kidding, I'm so Appled and branded up, get real! Andrew Hedley, the manager ...