Forest Villas Hotel
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How has this hotel rated in the past?
- Continental Breakfast
- Swimming pool
- Room service
- Free High-Speed Internet
- Wheelchair accessibility
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Historical Traveler Reviews Forest Villas Hotel Prescott
What a Great Hotel
I stayed at Forest Villas while our house was being built, and I have to say this was the best experience in a hotel I have ever had. The hotel is beautiful, the breakfast was excellent, and the staff was fantastic. Everyone was happy to help with anything we asked for. The staff went out of their way to make sure we were happy with our room, which was beautiful, and that we were enjoying our stay. I don't see how anyone would not be happy staying at Forest Villas.
My husband and I just got home from a night at Forset Villlas. I had wanted "something different" than just the run of the mill hotel room that is offered at hotel chains. We were thrilled with the Villas!
I had one of my most unpleasant-ever hotel experiences here. I had booked and prepaid on Expedia.com. When I arrived at the hotel I was told that they had no record of the reservation and that they had no rooms except for more expensive suites. After I produced my Expedia confirmation they scurried around and found some paperwork they had faxed to Expedia telling them not to sell rooms that weekend. I pointed out that the problem was between them and Expedia (their agent) and that I, the guest, should not be held responsible. They wanted me to pay extra for the room, rather than live up to the obligation they had because of their Expedia partnership. They were not polite nor customer-oriented even after I explained that the likely consequences of being so rude and unreceptive (that I would naturally spread the word of their lack of customer service). When Expedia told me to pay the charge and they would reimburse me and work it out with the hotel later, the Manager challenged whether my "attitude" was proper to stay at the hotel. I was finally given a very smokey room which was not worth the premium they charged. I would never return there and do not recommeid it to anyone else.
Something was missing . . .
Reading the previous reviews, I realize that this hotel has been all over the board: pretty good and pretty bad. Well, it still is a very mixed place. My recent experience there included a tepid staff, with the exception of the attentive mid-week breakfast man; a pretty, spacious lobby, but the "standard" room was cramped and featured tattered curtains. Our room was clean and "new"-feeling, but the maid-service did not replace semi-used shampoo amenities in a 2-day stay. The work-out room was good; but worst of all is the telephone system. Anyone staying there who expects to receive voice-messages had better forget it! All of the hotel's in-room information includes an incorrect area-code for Prescott - they even have postcards (for sale) that have the wrong number. Oh well.
We planned a trip from the windy city to see family in Prescott. We read reviews for this hotel. Some were ok, one was an irate guest with a pet, the others were good. After staying at Forest Villas, we felt it was important to correct the record. Forest Villas is truly MAGNIFICENT!!! When we travel, we normally stay at the Ritz or the Four Seasson. We arrived at Forest Villas on a Friday night. The lobby was impressive. It was clean, the staff was courteous and friendly. We had a corner suite. It was clean. It smelled brand new!!! This hotel is not brand new but it is immaculately maintained. Our suite had nice furniture. Our bed was very comfortable. The bathroom was clean. We loved the white bathroom floor mat. The towels were soft and plush.
My son and I arrived here on a Friday afternoon. We were on a "just to see the snow" weekend adventure. We were very impressed with the hotels' lobby. The grounds looked very nice as well, despite being the dead of winter. The staff were all very friendly. We had a king suite that included a whirlpool spa, fireplace, sitting area, and a seperate bath with shower. Hotel not too large, just right. Towels were very soft and plush. The hotel seemed rather new or else extremely well maintained. The morning breakfast, included in the price of the room, was more than just a std continental. There were fruits, juices, bagels, eng muffins, mini muffins, cocoa, milk, cereal and oatmeal, boiled eggs and sausage. There was a waitress that pretty much waited on us-very friendly. We enjoyed our breakfast and proximity to the Gateway mall. We dined at Wildflower Bread Co. the night before, but there were several other places as well, in between shopping. All in all, this was a great visit leading to Flagstaff for lots of snow the next day. BTW, we slept until 9:30 the next morning, the fireplace by the bed on a cold night was awesome!
A Terrific Place to stay
After reading previous reviews we were hesitant to book with Forest Villas but went ahead anyway. Boy are we happy we did. Just spent 4 days and 3 nights in a wonderful hotel. Small, friendly, but with way above average amenities and service. Our room was a typical size for an executive suite but there are much larger standard rooms and deluxe studios. Ours included an in-room spa and fireplace, along with a refrigerator and large two- sink bathroom. The continental breakfast was far more extensive than any other place using that term. Other reviews are correct with regard to the lobby and exterior grounds. The place is gorgeous. We are heartily recommending Forest Villas to our friends and plan to return as soon as possible.
This is a beautiful hotel from the outside, located high on one of the numerous hills in Prescott. Unfortunately, our experience with the staff was not a pleasant one. First, as a three diamond hotel, I expected valet service, of which there was none. I also expected a bell person to assist with our luggage. Again, none. The hotel, one of significant size, had one luggage cart and when we asked for it, we were rudely told, "It's over there," with an absent wave of the clerks hand. The "champagne bar" was non-existant and the "deluxe contintental breakfast" consisted of bagels, mini-muffins, and coffee, of which there was none left when we attempted to get some. We stayed in a suite, which was nice, with a private patio, whirlpool tub, and a small fireplace. Unfortunately, the jets on the tub didn't work. After our first night at the hotel, we went to breakfast (at a restaurant--bagels don't cut it!) and when we got back to the room, it was clean, but about ten dollars in change was missing. When my husband inquired about the missing money, the "manager", which I don't believe she was, asked the housekeeper about it, who of course, denied taking it. My husband was furious and we were going to check out of the hotel and stay somewhere else, but then they wanted to charge us and additional $25 for late checkout (it was 1:00PM)! I would strongly urge anyone searching for a decent hotel to keep looking. The service was horrible, they were rude, and it cost us $340 for two nights in the suite. NOT worth it!
Very low on the customer service scale....
Sure, the outside looks great. Inside rooms are acceptable. Hallways are beautiful. Customer service from the front desk at check in and check out was lousy! We ended up at Forest Villas through Priceline (you know, we didn't pick the hotel, Priceline picked for us). Staff begrudged the rate we received-hey, the hotel is the one who contracted with Priceline to take the rate we bid for. Felt VERY unwelcome our entire stay (4 nights). Possibly someone else could have a great experience if not getting a discount rate through Priceline. I know we will NOT be back to book directly with Forest Villas. What we did enjoy: breakfast, clean, quiet room.
Silicon cosmetics/good outside-but inside?
Great curb appeal from hwy.69,lobby is impressive and service competant.Facility was very clean and well kept.The guest room was a major disappointment.It appeared that they scoured the planet looking for the cheapest furnishings available.My room was very small,which is acceptable.if some effort is made at comfort and detail.The lowend mattress and bedding are a serious no-no,as are the out of date colors,cheap towels,and minimal ammenities package.An issue of some importance,is the lack of nearby quality restaurants and basic shopping needs.The breakfast was uninspired and the coffee quality needed attention.A good rate was paid but I've stayed in much nicer hotels for the same $$.