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Historical Traveler Reviews Flatotel New York City
Shabby, Only a Few Rooms are Renovated!
This hotel is completely misrepresented on Flatotel's website. It makes it seem as if all/most rooms are renovated. It's just the opposite! Of the 65 suites at Flatotel, only 8 have been renovated. The rest are big, very rundown and dirty. I've stayed in Motel 6's that are much better! The bed is the worst hotel bed I've stayed in. Do not stay at this hotel unless you are sure of getting a renovated room or suite.
And get this in writing because it seems they are playing a classic 'bait and switch.' Better yet, stay somewhere else.
After some research in 2002 4 couples stayed at the Flatotel in June,2002. Based on that very pleasant experience we rebooked in December 2003. Little did we know it had morphed into the hotel from hell. Principle comlaint aside from very limited service are the beds which are mattresses on boards. Park benches are more comfortable. Sunday breakfast was a mess. Coffee kept running out. Help poorly trained. Manage- ment needs a good hotel consulting firm. Was it a change of ownership that caused such a severe change? I don't know.
I was in New York over Thanksgiving and stayed at the Flatotel. I stay there frequently and am quite alarmed by some of the posts that I've read on this site. I've stayed 8+ times both on business and pleasure and all of my experiences have been very possitive. Rooms are clean and you can not get better service in NY or around the world. The service elevator is a little scary but you forget about all of that when you get to your room. I will stay here for as long as I can. The hotel seems always packed with nice guests and a few celebs so I think I am not alone in my views. All I can say to those who had a negative experience, lighten up.
Oh My God!!!!!!
I can't even begin to describe how shabby and run down the accommodations were. We checked out. Save yourself look elsewhere! It is clear that no money is put back into this operation......
Not bad for a family
We spent the weekend before Thanksgiving in New York at the Flatotel. I was a bit leary after reading reviews posted at this site. However, we were pleasantly surprised. Our family of five - 2 adults, 3 children - shared a 2 bedroom suite that was spacious and comfortable. The rooms were kind of tired and worn out, but perfectly adequate. The location is great. The staff was slow, but pleasant. The place was crawling with kids. I would probably stay there again on a family trip, but opt for something a little nicer for an adults only trip.
Myself and two colleagues stayed in hotel rooms in the Flatotel on business last week and were disappointed to say the least.
On the surface, has nice modern appearance. But comfort is poor - beds rock hard, room design uncomfortable with small closet in hard to reach area far from door, poor work area, bath - old jaccuzi sockets I thought not very sanitary and bathtub itself not clean, the remote control did not work and despite front desk replying that someone would bring a new one right up - it took hours.
For similar rates, you can buy much better comfort and service.
The FLATOTEL, is frankly the worst hotel experience we have ever had, anywhere.The staff is totally unprofessional. They are defensive to the slightest request, like asking for hangers, since the room only had 4 hangers, for two people, staying one week. The breakfast tray arrives with a coffee carafe, 2 cups, 1 wooden stirrer, and no napkins....this was not an oversight, this was every day. It is shabby service, pretending to be a cutting edge boutique hotel which is not. If you did not know you were in New York City, you would think you were in a motel on an interstate in somewhere USA. At 3 in the afternoon trays are littering hallways as you stand in the hallways waiting for elevators that take over 5 minutes to arrive. The one positive you can say...the grey, cell-like standard room was clean. The beds are so hard, you need a chiropractor when you get home....This staff should be re-trained in the hospitality business, they stand around the lobby like maitre d' doing nothing. The most pleasant person you will run into is the salesperson in the small convenience store downstairs and the bartender, they are genuinely warm. Stay somewhere else.
We chose the Flatotel for it's location, and after we arrived, we realized that the location was the ONLY thing good about the hotel. Except for the newly renovated Bar/Restaurant area in the lobby, we found the hotel at best dingy, and at worst, dirty. The hotel was understaffed, beat up (although they continually talked about the rooms having been renovated), and basically a huge dissappointment. I will NEVER stay at this hotel again, and hope that no one else makes the same mistake I made. Upon arrival, the desk clerk seemed to be trying to provoke me into an argument. I was able to keep the peace, and after a lengthy discussion concerning direct billing, my fiance' and I were finally able to go up to our room. The first elevator that stopped in the lobby was in horrid shape, but the bellman explained that it was the service elevator, and that we would not take it. But then, the next car that arrived looked almost as bad as the service elevator. Our room was large, and although it was supposedly "newly renovated," it was in need of a good scrubbing. There was also a hole in the dry wall in the closet. My fiance' was digusted by the condition of the bathroom, and cleaned it herself after being frustrated in her attempts to get housekeeping to answer the phone. We had dinner plans that evening, and hurried out to meet our friends. When we arrived back at the hotel at 9:00 that night, we found that a party was being held in the room next to ours. I called down to the front desk to complain, but nothing was done. After examining the lay out of our room, I realized that part of the problem was the design of our room. The connecting door into the next room was right next to our bed, and their were gaps around the door letting the sound from the next room bleed into ours. Actually, it was doing more than bleed into our room, it sounded like the people next door were standing right next to our bed as they talked.
Booked a 1br suite on the internet so I could stay in a nice hotel room over my birthday weekend. THE PICTURES ON THE FLATOTEL WEBSITE ARE NOT INDICATIVE OF THE ACTUAL ROOMS. When I arrived in my room, the carpet was soiled and frayed, as was the sofa. Tiles were coming off of the batrhroom tub, no cd player, no vcr, no cotton linens and fancy duvet covers, no Sony WEGA TV, none of the things they say come standard with all rooms. I called the front desk (surely they made a mistake?), but was told the rate I booked at was for an "unrenovated" room. I booked through SRS-World Hotels which has a link to the Flatotel website which shows pictures of the different room types...so when I booked a 1BR suite, I thought I was getting what I saw on their site. WRONG. Unrenovated is one thing, dirty, scuzzy and BUSTED is another. Tiles falling off of the bathroom, jacuzzi spitting out dirt and spraying wildly in all directions, a "king" bed that was actually 2 twin beds put together (until you lay down and they slide apart). Just an overall disappointing experience. Make sure you know what kind of room you're paying for when you book your room.