Fistral Beach Hotel And Spa
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- Conference facilities
- Wireless internet connection in room (free)
- Room service
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Historical Traveler Reviews Fistral Beach Hotel And Spa Newquay
Briliant, Well balanced Break in Newquay
Date: August, 2006
We have purposely left writing this review until well after the holiday to ensure our feelings are still the same as we felt from our return and I can assure you they are.
We spent a week at the Bay Hotel in Newquay and had a wonderful fun filled well-balanced break. The hotel is magnificent and the service was fantastic, the facilities and diversity of public areas is great, you have the option of relaxing seating areas with what can only be described as supreme views to common areas for general chit chat and a real good laugh, the bar areas cater for in one place the traditional style and in the main area a very modern and trendy, well designed and well balanced very large and very comfortable drinking area.
During the day you have the peace and tranquillity of the lounge areas with spectacular views and in the evening the entertainment was exciting and diverse.
Meals are well organised and tasty and have a great varity the service was great, not only around our tables but in conversations with others the expression about the service was the same as ours.
The hotel is building a massive Spa area and it looks very impressive and looks to be catering for all the latest and very expensive equipment, I can't wait to try them out next year!
Our kids are 18 and 15 and they enjoyed it, the young folk enjoy the surfing facilities and the mature folk can like us! can still mix and fit in with the environment, they really do have the balance just right! The rooms are spacious and well maintained.
Overall I would say this is the best hotel we have ever stayed in, in Newquay and if you want to mix a little luxury with the odd trip to the beach and enjoy the fantastic coastal walks and views this is an absolute must
Dogs no longer welcome
Arrived to a confrontation with a disabled driver over who should have a inadequetly placed disabled space (as it goes straight into restaurant and has steps into reception area.) over whether we had a disabled badge. then had to walk through a newly built bar area to lift with our dog (we were watched all the way by both receptionists, management and bar staff).
on the 1st night was kept awake by couple rowing in next room. And were also not allowed the balcony door open on two nights due to smoke form neighbours ciggettes blowing in even though it is a non-smoking hotel.
overall though our stay was ok but a month later when we wanted to book the hotel for a holiday next year were told that Dogs were no longer welcome at the Bay or the sister hotel the Esplanade
Don't Be Fooled By The Website
First mistake: Decided to stay in Newquay for the August Bank Holiday weekend - a horrible town completely invaded by drunken brawling t*ssers, mainly from Wolverhampton.
Second mistake: Staying at this place...
...so the webpage looks fancy fancy, one of two sister hotels in town, overlooking the most popular beach in Newquay, etc. Well, you can see the beach in question, but it's bl**dy miles away. Newquay town centre is about a 20min walk!
...as you approach you pass the slightly more expensive sister hotel "The Esplanade" and wonder at how shabby it looks from the outside. The Bay is no better but once you're in reception and have had a peek into the bar you get the impression that OK, they've spent the cash on the interior instead, that's fine. It's got that modern chic look about it that warms your expectations.
...then you see the room - tiny, grubby, worn, cr*p portable telly and minging bathroom.
If only these people had spent less cash on the bar, aquarium and website and more on the rooms. If only.
Staff were good, breakfast was good, car parking was also good. But the quality of your room just ruins the whole place.
Come on people, sort it out.
We had a fantastic weekend break at the Bay Hotel.
This is a hotel with real potential and with the right investment in staff will go a long way.
Setting the scene for you . . . well, as far as Newquay goes you either love it or hate it. If you haven't been before, you must go if you enjoy people watching as it really is a town of all sorts. There is a very strong hen and stag influence here, that you need to be prepared for. You simply cannot avoid it, but just remember it is all good natured fun and the man running naked from a bar, then leaving in a glittery pink cardigan and skirt is celebrating his last few days of freedom the way only Newquay will allow! Eyelids barely battered.
So be prepared, but also know that if you are not into drinking and pubs, then there is plenty else to do. The views and walks are obviously breathtaking. There are bars where you can just chill out all day and hidden gems like the 'Windswept' café on fistral beach await your discovery. The Bay Hotel overlooked it hanging into the cliff side, so we were fortunate enough to stumble across it quite easily and with great local produce, smoothies and wines on offer will definitely go back.
The only trouble with Newquay is there is a real sense of depravity and it can feel quite run down. Which is a shame because there is obviously a HUGE amount of money being spent in the local pubs and bars. Maybe it isn't the right sort of money, if that makes sense? If all customers are perceived to be interested in is getting absolutely hammered and don't care about their surroundings then why would local businesses reinvest in themselves? Hmmm, dangerous short term strategy I feel.
Which is why we felt impressed with the Bay Hotel. They obviously have invested a lot of money on refurbishing what was probably a very run down and tired coaching hotel. The bar area is fabulous, a great modern use of colours and textures, making if feel more like a chic city bar with the added benefit of stunning views. The bedrooms were fitted to a higher than expected standard and very clean. There are visible plans for a similar refit of the reception area and in 2007 a luxurious spa, pool and gym will open give this hotel a serious completive edge over others. The restaurant wasn't so endearing in décor, much more old fashioned.
Ok, I have probably done enough rabbiting, so here is a summary of the pros and cons of the Bay Hotel from our experience:-
~ Bar and bar staff. Both excellent. Good range of drinks, staff very friendly and proactive in selling.
~ Evening entertainment in the Bar at night, albeit more just background music was a great touch.
~ DBB rate was excellent value for money we felt.
~ The dinner at night was very good, we really enjoyed it. There were 3 starters, 3 mains and 3 desserts to choose from. The food was tasty, obviously prepared freshly onsite and hot.
~ Sea facing room was lovely. Well worth the extra money.
~ Location, fabulous. Nice walk into town along the coastal path.
~ Housekeeping, our room (21 I think) was spotless and even when on Sunday we had breakfast delivered then lazed in bed with papers until the afternoon before venturing out, our room was still serviced.
Room for improvement bits:-
~ Ok, we did have quite a bad experience on the first night. It was about 2am and a man was trying to get onto our room. He was obviously very drunk and was basically battering the door down. I was very apprehensive about it. We tried ringing and ringing the night porter, but no answer. It just got to the point where we thought we would have to call the police when he entered our room. Obviously we both flew out of bed and my other half confronted him. Fortunately the guy was just as shocked as we were and we ushered him out, but it could have quite easily have had nasty consequences. As we ushered him out, we realise it is the NIGHT PORTER who let him in to our room!!! Turns out the guy has the same surname as us, can't remember through having such a good time which room he is in and is directed to our room instead of his. We were not very happy, but the guy the next day was extremely apologetic and we made a joke of it. Nevertheless, we reported it to the hotel reception and there was no duty manager or manager to speak to us at the time. The receptionist apologised and we expected to receive some sort of apology from the management, but to this date nothing.
~ The service in the restaurant was ok, but a lot of room for improvement. Namely, it was very rushed. When ordering wine, the response is 'oh I need to get a bar person to do that, I'll get them'. So your starters come then you wait and wait and wait for a busy bar person to come through and get your wine when the waitress could be trained to at least take the order. The 'feel' of the restaurant was not reflective of what is trying to be achieved in the rest of the hotel. It felt very old fashioned. With bog standard catering cutlery, far too much linen, horrible rotating dessert cabinet. You ordered your starters, ate them, then ordered your mains rather than order both together which made it feel very amateur. Painted the wrong picture, because the food was served so quickly you just imagined it being sat there in hot holding all night with the chef just waiting to bang it out. On our first night there was no welcome, or explanation of what to do.....it was 10 minutes before we realised that the menu was in the back of the wine list on the table! Overall, it just felt like training with staff in the restaurant was lacking. Clean wine glasses were picked up in clumps with fingers, water on the table was in tattered glass jugs..... The food was good, but the experience was like stepping back in time.
~ BREAKFAST - biggest room for improvement. Very poor. No care or pride taken in it at all. The owners really need to get out there and do some benchmarking. I only hope that all this is in the pipeline as it would be a shame for the other areas of the hotel to be dragged down by it.
~ The bar was great, but in the evening it would habe been nice for more of a transition. Ie, dim the lights, get some candles on the tables.
Overall though, we would thoroughly recommend this hotel. We will stay there again definitely.
Reception asked for payment prior to booking in. Bedding was faded and old, vallance had blood on it, and the only balcony chair was filthy. Asked to move rooms. Same again, bedding old and faded with odd pillowcases! (paid £106.00 per night) Evening meal was cold and swimming in grease, I complained and waitress said no one else had complained, how many complaints does it take? Asked for ice bucket, never arrived, ordered a sunday paper, never arrived. No one on reception the whole time we were waiting to be seated for breakfast. This hotel is not good value for money, the whole experience spoilt our weekend break. Dont go!.
A good hotel
rooms clean tidy and comfortable although nothing special. the public areas of the hotel were really nice, especially the bay bar. nothing better then sipping cocktails while looking out over fistral beech!. The meals couldn't have been better. For breakfast cererals, fruit juices, and full english, all serve yourself. for evening meal, 3 choices of starter, and main, and lots of dessert choices. The location of the hotel is good, walking distance to the town centre. the only problems we had was the amount of noise heard through the walls and ceilings in the bedrooms, i.e person next door singing in shower at 6am, young people above going to bed in the early hours. overall a good hotel.
Great Place to stay
Spent a weekend in this hotel at the end of July. Staff were all very friendly and the service was great. The room was fairly average but clean, the bathroom was a good size. The view from our room was fantastic. We had our evening meal in the newly refurbed bar looking out over the sea. It was very modern and we thoroughly enjoyed our meal, again the service couldnt be faulted. The Bay Hotel is defiantely one of the better hotels in Newquay.
Make sure that if you book this hotel you are well aware of the type of customer service you COULD receive. My partner attempted to book this hotel late one evening and was cut off. He rung back and was greeted with the most disgusting language. We have contacted the relevant agencies to deal with this issue. I urge you to spend your money where you know it will be appreciated.
Had a really good short break - hotel was clean, friendly and above all had fantastic views of Fistral beach. Some minor gripes - the scrambled eggs for example - but if you want a relaxed, easy going hotel with good modern bar, fine bar meals , basic but totally comfortable and clean then this is the place. Quiet too - except for the sea!
Walk away from Fistral Beach and 10 minutes later you can be at Lewinnick Lodge for great bar food and more wonderful views or Crantock Beach which if anything is better than Fistral for non-surfing paddlers.
Thoroughly enjoyable stay, would go back
Approx. 1 mile from town centre, bus stop across road but infrequent service.
Resort Small town, lots of visitors.
Beach Four beautiful sandy beaches, sea goes long way out from flat beaches. Sea first class for surfing, so lots of surfers in town.
Transport There are other places to see by bus, coach or rail
Reception - Welcoming newly decorated reception, medium sized
Bedrooms - Pay the extra for a sea-view room, they are a all round improvement on the standard room, in size, view, bathroom etc.
Food - Excellent 3 course meal and coffee/tea, we looked forward to our evening meal.
Pool - In course of re-construction
All, except those with walking difficulties.
Thoroughly enjoyable stay, would go back
Resort- Newquay, Cornwall Country- UK
The Bay Hotel
Operator and date - Ryanair and Grand(UK) self drive August 2005
Submitted in February 2006, ages 65 & 60
Note - We found location of hotel to be favorable, by walking away from town to other side of peninsula we were able to take a ferry (or walk across at low tide) across a estuary, this had a marvelous beach for children, cliff top walks, a cafe both sides of estuary, then a ramble up to the village and then catch the bus back to Newquay. There are incidentally a few excellent mobile home and camping sites close to the sea.
TripAdvisor Reviews Fistral Beach Hotel And Spa Newquay
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