Fiesta Americana Villas Cancun
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TravelPod Member ReviewsFiesta Americana Villas Cancun
Great opportunity to know the vocational club program. Excellent location
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Fiesta Americana Villas Cancun
Fiesta Americana Cancun Recommended
OVERVIEW: My husband and I were very pleased with our 7-night stay at the Fiesta American Cancun as part of our Funjet Tour European Plan (not all-inclusive) vacation package. We read the review complaining about the construction at the hotel next door so we requested through our Funjet travel representative a room facing away from the construction. We were accommodated nicely with a room that had a lovely view of the ocean and pool. The Fiesta Americana Cancun was everything we expected; however, if you desire an ultra-fancy, awe-inspiring, mega-resort style hotel this hotel is NOT the place for you. If you're planning to do the all-inclusive, never-leave-your-hotel-property type trip, there are better resort hotels to stay for that kind of vacation. This is a fine hotel, but not a resort. HOTEL: Fiesta Americana Cancun is a comparatively small, very attractive-in-a-simple-way hotel with full service and amenities. Importantly, we thought this hotel was a good value. The lobby is pretty and elegant. Guests appeared to be a mix of Mexicans, Europeans, Americans, and Japanese. This 5-story hotel was remodeled in 2001 or 2002, but the elevators appeared not to have been replaced. The elevators were very small and old but they worked just fine. The carpet in the hallway looked a little faded (might have been bits of sand here and there from guests though), but the fact that there was carpet as opposed to tile or concrete meant any noise in the hallway was muffled and did not echo. ROOM: The standard room with a King bed was nothing spectacular, but it was very clean, did not smell weird or moldy, A/C worked just fine, had TV with cable, and had a safety deposit box (no charge for using it either). No radio alarm clock though so bring your own. Bed was firm like many reviewers said but that was our preference, and the sheets were fine. Tap water was treated. Wall hair-dryer is not powerful as are most hotel hair-dyers, so bring your own if you want to dry your hair quickly. AMENITIES: You can exercise for free in the workout room (a definite plus). Room service, money exchange at front desk, beach towel service, small beach area, beachside lounge chairs and tables, good size pool, swim up bar at pool, spa, gift shop, restaurants, bar, live piano music in the lobby bar on weekend nights. STAFF: Everyone was very professional, friendly, and hardworking, especially the maids and cleaning staff. LOCATION: Fiesta Americana Cancun is very conveniently located for dining, shopping, entertainment, and trips to places in Ciudad Cancun (downtown). You are NOT limited to only a few places to eat and shop right around your hotel, which is the case for some of the hotels down the strip. Fiesta Americana Cancun is a good hotel for those who plan to get out and explore Cancun. While you can certainly take a taxi from the taxi stand in front of the hotel, there are many places in walking distance and the bus stop is an easy walk. (Bus stop for buses downtown is in front of the Calinda hotel next door. For the bus stop to go the other direction, walk across the street and plaza area to get to the street that heads the other direction.) An upscale mall, Plaza Caracol, is across the street. The pier for the $15/round trip water taxi to Isla Mujeres and the bus terminal for Xcaret are also within walking distance next to Fiesta Americana Coral Beach. MISCELLANEOUS: Don't stick with just the little beach at the hotel. Get on the bus and check out the other beaches down the strip. There are plenty of public access ways with large signs for these other beaches; when you see a sign for a beach that interests you, just get off the bus. These are some of the RESTAURANTS we ate at and did not get sick once on our whole trip- HANAICHI (a small Japanese restaurant and sushi bar) is less than 10 minutes walking distance and the cuisine there is delicious. (Hanaichi is across the street from the Plaza Caracol entrance next to the Cartier Store.) 100% NATURAL is a chain of restaurants in Mexico and is pretty good. It's definitely safe to get fresh squeezed juice here as well as smoothie type drinks when the craving for fresh fruit hits you. ROLANDI'S is a brick-oven pizza place that's fairly romantic and is just a short bus ride away towards downtown (it's right when you get into downtown; just tell the bus driver and he'll probably tell you where to get off. It reminded us of California Pizza Kitchen but unbelievably prices were lower here. RESTAURANTES LOS HUARACHES DE ALCATRACES is an eatery located at the bottom of the U-shaped Claveles Street, which is off of Tulum Avenue, one of the main streets downtown. (Just look at a map for Claveles Street and take the bus that goes down Tulum Avenida.) It was extremely clean, had good Mexican home cooking type food and was a great value. Best for breakfast or lunch since it closes around 6:30 p.m.
We have just returned from a 10 day stay at the Fiesta American Cancun, staying 5 nights all inclusive and 5 nights room only. The design of the hotel is very attractive and amazingly clean! Wherever you looked there were hotel staff sweeping floors, clipping plants etc. They even brushed down the beach outside the restaurant at night - thats attention to detail!!! They are building a huge hotel next door and they work late into the night (about midnight) our room faced the pool and sea so we could see the hotel being built on the far side but from the pool side you do not even know its there, and at the rate they work on it it will soon be finished. The food in the hotel was very good although I was glad we only had 5 nights all inclusive as we got a bit bored by the limited menu at the Palapa restaurant. Also the hotel only has a swim up 'Bikini Bar' so anyone planning to make use of the unlimited drinks option is very restricted. The hotels entertainer 'Felix' approached everyone round the pool to invite them to join in games etc. and he took refusal very well and was not pushy at all.
Overall a great hotel and I would recommend anyone to stay there, although make sure you dont stay on the side overlooking the construction.
A fairly decent place to stay
We arrived on June 17, 2003 and found the place to be a decent place to stay. We lucked out and got a room with a pool and full ocean view looking toward downtown. Our room was nothing special. It was clean, but the beds were hard beyond imagination. The hotel could use a face lift inside, but the exterior, the pool, restaraunts, beach were wonderful. We walked along the beach towards downtown (about 2 miles) and this hotel has the nicest and cleanest beach by far, so don't stay past the FA heading towards town. The food and prices at the hotel are decent. We had the buffet breakfast and two lunches and were pleased.
The staff with the exception of Felix "The cats Meow", was not all that friendly. The exchange rate is better at the hotel than at the banks and exchange places. We ate at a place called the Blue Cactus, which is across the street and down the alley from the hotel. It's a good place for lunch and the people are great. The nice thing about the location is how close everything is. You can walk to the center of town in 5 minutes. If you want to go to Carlos & Charlies, Planet Hollywood, Margaritavile, Outback, La Isla Shopping Center, it takes 5 minutes by bus and costs .60 per person. The only recommendation i would have is to make sure that you book a room facing the pool; otherwise, you could be facing the construction side and it does run all night long. If you still not sure about staying here, the RIU hotel and the FA Coral Beach hotel are located on the same bay as the FA and they are very nice with great beaches and still close to everything.
I visited the Fiesta Americana Cancun 2 years ago. The service was fantastic, the food delicious and the room was more than what i expected!!! This was the first time my boyfriend and i had been on holiday together and we picked the best place to go!! There was plenty to do during the day, Felix the entertainer did water aerobics and spoke to everyone by the pool. In the evenings we had dinner and then hit the night life in Cancun. All the staff went out of their way to be friendly to us and the room was spotless for the full 2 weeks we stayed. I have recommended this hotel to my Mum and Dad to go for their 25th wedding anniversary next year and we will deffinetely be going back at some point!!!! A big thumbs up!!!!!!!!!!
Love this hotel!
My wife and I just returned from a week at FA Cancun June 12th, and give this property a "Two Thumbs Way Up" for their 5-Star service, location, and ambiance. The staff were extremely gracious and helpful. We found the location ideal with a pristine beach shelterd from the wind and choppy water of other hotels on the west coast of Cancun, which made for IDEAL swimming conditions. The property...and our room... were meticulously cleaned and groomed every day. And we loved the fact that the hotel was designed as a small Mexican village. Great ambiance, not at all like the giant sterile looking mega resorts found everywhere else on Cancun. We discovered a great cafe directly across the street that served good food at very reasonable prices, and a mall about a block away with plenty of great restaurants and shopping. Consquently, we rarely at at our hotel, except for lunch at the pool-side cafe. DEFINATELY try the shrimp tacos with cream chipotle sauce...they are incredible! The bus stops a few steps from the front of the property, so it was easy to catch a ride into Cancun Central (downtown) for some local culture. If you make that trip, try to explore Mercado 23. This is the shopping area where the locals shop and is not "touristy" in the least. In short, we loved this property so much that we are already planning a trip back for next year (sooner if we can)!
Most relaxing trip cuz of great hotel!
Fiesta Americana is the best hotel we ever stayed at due to themost wonderful 5-star service. They helped make our stay completelyrelaxing by taking care of everything for us. We had the best view of thehotel by reserving a nonsmoking room, giving us the central view of theocean and pool area. The rooms are very clean and comfortable with reallysoft pillows, a nice balcony to watch the sunset from, iron, standardammenities, and very clean rooms (they mop your room's tile floor everyday). There were only 2 problems with the room: 1)The fridge is lockedunless you want to buy stuff from the minibar so you can't keep your foodor drinks in there. 2) The walls are really thin so it's pretty loud whenpeople are talking in the hallways or next door. You can make up for thatby blasting the a/c to help keep out the outside noise. Both problems canbe easily overlooked if you spend your time on the beach. The beach is thebest!!! in all of Cancun - on the northern shore so water is extremelygentle - perfect for snorkeling right next to the beach - and there aretons!!! of fish right as you walk into the water. You can also rent jetskis, parasailing, diving, etc. It's also full service beach- palapaumbrellas and beach chairs line the sand, they provide towels, boogieboards, etc. and they serve drinks to you directly under your palapa. Bestpart is you can charge everything to your room, so you never have to carrymoney and can eat in the beachside restaurant in your bikini. (I highlyrecommend the chipotle cream shrimp tacos - only $6) Absolute best service,the concierge made all of our dinner reservations and gave us really greatdiscounts. Bottom line - small quaint hotel which is 5 star in looks,ammenities, and services, and also out of the way of the hotel zone, butstill within walking distance to all the restaurants, shopping,and clubs.The mall is across the street. ****Perfect place if you want to do nothingbut relax under a palapa all day sipping on pina coladas, and enjoying thequite relaxing sounds of gentle waves.
Room without a View
RE: Week at Fiesta Americana Cancun, April 26-May 3, 2003My wife and I just returned from a week vacation at the Fiesta Americana Cancun. While we were very happy with the hotel overall, the room we were given almost ruined our vacation! When we made reservations through HGVC in December 2002, we requested an ocean-view room. Pictures of the hotel in the HGVC Members Guide and on web sites gave every reason to expect that we would at least have a view of the pool area, if not the ocean. When we arrived at the hotel (four hours before check-in) and again requested a room that faced the ocean, we were told that all rooms were ocean-view. However, when we entered the room we found that the view was almost TOTALLY blocked by a large hotel under construction. Our room had the worst view of any in the hotel NONE!Note: We reserved a second suite for friends at the same time, and they were given a room with a beautiful view of the beach and pool.)The large hotel under construction is immediately next to the Fiesta Americana. Our room (# 106) was at the back of the hotel (farthest from the beach) and was closest to the construction. We could only see a little of the ocean only by standing at the edge of the balcony. I immediately asked the manager for better accommodations, but was told that all of the rooms were booked. I met with the person responsible for Vacation Club services Monday morning and was told the same thing. I then called HGVC and spoke to Andrea. I was told that HGVC only handled reservations, and that I would have to talk to the hotel manager back where I started! We spent two days of our six-day vacation trying to get the minimum quality one expects from a Hilton property or Hilton partner. We were totally frustrated by apparent lack of interest on the part of any Fiesta Americana or HGVC representative in helping us.No one comes to a five-star hotel on the beach and expects to not have an ocean-view room. When we take a beach vacation, the view from our room is most important. My wifewatching the ocean. We both thoroughly enjoy watching the ocean together from the balcony in the evening. The ugly view of construction that we were given made us want to leave, and nearly ruined our vacation. We were so upset that we had a picture of our view printed on tee-shirts along with the name of the hotel, and wore them for the rest of the week. This silent display of our room situation prompted an amazing number of questions from other tourists, and all were amazed by the situation and by the hotels refusal to correct it!I certainly understand that Fiesta Americana has no control over the construction next door. However, Fiesta Americana and HGVC do have total control over the information they give their customers/members! We joined HGVC because we trusted the Hilton name. We had faith that we would stay in quality accommodations and not be disappointed. The Fiesta Americana Cancun is listed in the HGVC Members Guide along with the HGVC properties at the Las Vegas Hilton and the Hilton Hawaiian Village. We have stayed at the latter properties and have thoroughly enjoyed them. We therefore expected no less quality from Fiesta Americana Cancun.Hilton and/or Fiesta Americana Cancun could have done several things to avoid or remedy this situation:1. The HGVC Members Guide should make it clear that there is major construction next to the Fiesta Americana Cancun and that the view from some rooms is blocked by construction.2. Members should be told about room view options and any restrictions when they make reservations, and be able to reserve their choice at that time.3. Rooms with significant limitations (like the obstructed view we experienced) should be offered for a corresponding reduction in member points.4. If a member still ends up with an unsatisfactory room, HGVC should work with the hotel to explore all options to solve the problem for the member. In this case, Fiesta Americana and Hilton might have applied their broader corporate resources (e.g., vacant rooms at their other properties in Cancun).5.ty to resolve a members problem, they should immediately connect the member to a manager with more ability to help. (This is especially important when the member is facing the problem outside the US.None of these things were done in this case. Take heed stay away.
Had a fantastic stay at FA Cancun!
My boyfriend and I just returned from a four-night stay at the Fiesta Americana Cancun, and we had a great time! We were greeted by a friendly desk staff that allowed us to check into our room two hours before check-in time (this was a great surprise after traveling all day!). Carlos, the bellhop, helped us to our room. Although we did not pay the extra $$$ for an "ocean-view" room, we had a fantastic view of both the ocean and the beach. The room was comfortable, with a separate sink-area, tile floors, A/C, and a cozy balcony. The bed was somewhat hard, but passable. The room also had a mini-bar refrigerator, which Carlos told us we could use for our own "goods" and not be charged for using the mini-bar. The pool area is gorgeous, with lots of trees and flowers. There are plenty of chairs and a free towel service for the pool and beach. There are lots of activities to do throughout the day, all organized by an energetic man named Felix, who will try to talk everyone into playing pool or beach volleyball, water aerobics, bingo, etc. The beach area is a bit small, but the sand is extremely soft and the water is calmer than in other locations. There are lots of palapas (giant, palm-like "umbrellas") for those who prefer the shade. The pool bar was actually more reasonable than we expected, with most coocktails (margaritas, daquiris, etc.) costing $5 USD. They even have servers who will bring your drinks to you on the beach or at the pool. W ate at the Chulavista twice for breakfast, both times the food was excellent. You can get an "American Breakfast" for $9 USD, which comes with fruit plate, eggs, bacon, toast, hash brown, and juice. Or, if you are even hungrier than that- there is a breakfast buffet for $16 USD. We ate dinner one night at The Palapa- our worst experience at the hotel. The food was horrible, and many of the tables around us were complaining, as well. We also received very poor service- our server did not return after takfind him to get our check! I do not recommend eating here. The hotel is in a very nice location, directly across the street from a shopping mall, and only three blocks from Hard Rock Cafe, DadyO's, Bulldog's, and Rainforest Cafe. We did not have to take a taxi anywhere while in Cancun. There is even a water taxi close by, if you want to go to Isla Mujeres (which we absolutely loved!). There are also several good resaurants very close by (Casa Rolandi and Cambalache), if you want a really nice meal and great service. FA-C is also a very charming property, if much smaller that most of the larger, sterile hotels on the strip. My only real complaint about this hotel is that they ring your room bell ALOT. About five or six times a day, someone stops by to see that everything is okay, or if you need towels, or if you need your mini-bar stocked, etc, etc. We learned early on that if you do not want to be bothered while in your room, put the "privacy" sign out!!! Other than that, I would go back to stay at the FA Cancun anytime, and strongly recommend it to everyone.
We were looking for a quiet hotel away from the spring break crowd. This is it! It's the least "fancy" of the Fiesta Americanas, but it is beautiful! The pool was quiet & there were many families & couples. The is a swim up bar at the pool. There are two restaurants on the beach, one for breakfast & another for lunch & dinner. You can sit outside & enjoy the ocean. Beach is awesome. The lobby had a little bar too & lots of comfy seats. The staff was unbelievably attentive, fast, courteous. They clean constantly. Go here with your family or husband. But don't go here to party with college kids, you may be bored!
Charming property, good location
The Fiesta Americana Cancun is the most charming property we saw while in Cancun. We went with our two young kids, and enjoyed it thoroughly. Note that there are two small kids wading pools (1 1/2 feet deep) and the main pool is about 4 feet deep. The beach area in front of the hotel is pretty small and most if it is pretty rocky. Though the hotel is on the northern coast, which is supposedly calmer, we found that while we were there, the swimming beach area was not all that calm. The far better beach is if you trek (not far) to the next hotel, the Calinda, and park yourself there. That beach was calmer, and we even saw a few fish. The hotel is in a nice location near shops and restaurants, but right now there is a ton of construction next door (a problem if you get one of those rooms). All of that said, we very much enjoyed our stay.
TripAdvisor Reviews Fiesta Americana Villas Cancun
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