Live Aqua Cancun All Inclusive
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How has this hotel rated in the past?
- Minbar in room
- Adjoining Rooms
- High-speed internet in room
- Heated pool
- Room service
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Historical Traveler Reviews Live Aqua Cancun All Inclusive
Stayed 1 Jan. for 7da with family. Not crowded. Fantastic pools and beach beds. Upgraded room free. Expensive food but kids ate at mc donalds across the street for70 p. each am. Stayed in most all major hotels and this will rival any other especially in service and amenities.
Staff would place terry cloth bed covers and multiple towels and pillows on your very comfortable matress by the beach or pool, is this decadent or not!!!!!
My husband and I just returned from the Firsta Americana's new hotel AQUA. In one word, WOW!!! I would recommend this hotel to the most discriminating traveller. It is 5 star all the way. A brand new hotel, AQUA strives to emphasize simple elegance, unmatched service and tranquility all around the theme of water and its power to soothe and heal us from our stressful lives. The hotel is right on the pristine beach with at least six pools on the property designed in an astheticly pleasing, overlapping circular pattern. There are tons or lounge chairs, all laid out freshly each morning with 2 large thick, luxurious towels for your use. There are also double lounge chairs by the pools but the best, most luxurious and unique things are THE BEDS. On a small cliff, overlooking the ocean and next to the pools are these platforms with king sized mattresses on them, laid with terrycloth "fitted sheets", those same thick towels and pillows. Some are covered and shaded on top, some actually have curtains that can be pulled back on the sides and some have full sun, depending on how much of a sunworshiper you are. It is the most decadent thing I have ever seen. The "pool concierge" brings you to the bed of your choice and makes sure you have all the pillows, towels etc. you need. Then, a waitress will bring you whatever you want to drink in an icebucket on one of those "breakfast in bed" trays. Unparalleled luxury! There is an adult only pool with swim up bar, more beds with curtains(like a 4 poster bed) that plays soothing new age music. The service is top-notch from these smiling, polite and experienced staff, who are very well trained and attentive.
The rooms are average sized and all face the beautiful Carribean Sea. Marble floors, marble bath with 5 different soaps to choose from (and a soap menu), all glass shower and tub, robes changed daily and slippers. The best thing is the turn down service. You come back to or room at night to find your bed prepared, your slippers laid out, soothing music playing on your TV and aromatherapy oils burning under a tealight. You have no choice but to relax. And the BEDS! Complete luxury. So soft and ample. They are laid with Egyptian cotton linen and more pillows than you know what to do with. There is a "pilow menu" where you can choose from 5 different pillows to be delivered to your room. There is also an aromatherapy menu to choose from.
The hotel is conveniently located across from a very nice shopping center with stores, restaurants and movie theatres. You might want to buy your water over there $2 as opposed to to $8 at the hotel. Yes, everything at the hotel is expensive, but that is typical in a resort on this level.
We rec'd some nice perks, one of which was a free upgrade to the club floor which provides such amenities as free cont. breakfast (sushi, rolls, cereal, fruit, meats and cheeses) and happy hour with free cocktails and hors d'oeuvres nightly with concierge service there too.
I haven't even scratched the surface of the other amenities(spa, salon,tai chi) this magnificant place offers. Safe to say it is one of the best resorts we have ever had the good fortune to have experienced.
I must warn that the hotel is new and not every part is fully operational yet. In a few more months it should be truly perfect, but for now enjoy the 'new hotel' prices, the lack of crowds and inimitable service at this resort. I can't wait to go back!
We stayed at the Grand Aqua a few days in mid January. It is a beautiful, brand new hotel that has an almost surgical feel to it, (marble floors, staff dressed in all white); you might think you've just entered a Dentist's office!
The staff is everywhere if not always to serve an obvious purpose they do provide a presence. I think the staff usually had an 8 to 1 (as in 8 staff members to every one guest). English is tricky for some of the staff and a simple request may take longer than you would like.
Since the hotel is still very new there is the occasional problem, (room key might not work, elevator is slow etc.) but nothing major.
This is not a cheap hotel. At around $300.00 a night for the room and a coke on the beach will cost you $4.00 you are paying for top-of-the-line. The expense has a hidden benefit, the party crowd usually can't afford this type of luxury, and many times we had the beach or pool area all to ourselves.
The beach area is truly grand; twin size beds sit between the pools (there are 8 pools of various size and temperature) and the beach. As you walk to the area a staff member walks with you and prepares the bed, some are covered but most are in the sun.
The hotel is almost right across the street from a nice mall and there are places to eat within walking distance. The prices at the hotel are OUTRAGIOUS so I wouldn't eat there unless you have money to burn, on top of that the food is nothing special to boot.
Bottom line; the Grand Aqua is a grand place to stay if you got grands in your pockets
Fiesta Americana Grand Aqua--Simply the Best in Cancun!
I recently traveled to Cancun to find a hotel for an upcoming family vacation. I had heard great things about the JW Marriott and some mixed reviews on the Fiesta Americana Grand Aqua. I checked out both hotels and a few others. The JW is a great property. However, I was truly impressed with the Grand Aqua. The hotel opened in Dec. '04 and did have to work out a few kinks. But that is the past! The Aqua hotel is brand new and is outstanding! It is like staying in a chic, New York City hotel but located on one of the best beaches in the world. The rooms, pool, music, decor,beach, beds/cabannas by the pool and beach, service, spa, food, and most importantly, the staff are unbelievable. I had the pleasure of meeting Francisco Gutierrez, the Hotel Director. After meeting Francisco, I could see why the Grand Aqua is so special. He is a perfectionist in every sense and it shows. You can see he is respected and has surrounded himself with an unbelieveable team. Just meet Francisco-Conceirge Director, Raymond-Pool Manager, Hugo-Server in Restaurant 7, Carlos & Enrique-servers at Bar Citrix, Flor-Sales, Ivan-Server at the pool, and the entire conceirge staff...and you will understand what I mean....these folks are unbelievable. I have traveled all over the world and The Aqua ranks at the top! I am going back to Cancun for a week in February and I wouldn't think of staying anyplace other than the Aqua!
Bloomfield Hills, MI
i recently strolled down the beach in cancun to look at this new hotel. i walked onto the property and was amazed at what i saw. all chairs on the beach front and along the decks facing the water were double sized chair beds with matresses & pillows on them. some had sheer white curtains on all 4 sides for privacy. perfect for napping the day away in luxury. the hotel was quiet since it has just opened & not many guests seemed to be staying at this hotel. i walked through the lobby which was elegant, but again, extremely quiet & a bit sterile.
if you are looking for a hotel to be luxuriously appointed & avoid most other guests(relaxation & privacy) this would be the place. the hotel is large & did not seem to be family oriented(which translates into : no loud boom box music around the pool with screaming children/no drinking games & loud pool games.. fine with me!!) this is definately a luxury hotel for couples or singles who need to relax & dont mind spending the money to be pampered in peace & quiet..truly a spa retreat.
i was most impressed with the beach beds/matresses & the atmosphere around the pool. this hotel is unlike any other i have seen in cancun; this hotel would seem to be the gold standard..the rates i checked out didnt seem to be too much more than other (4 star hotels) that are in the area. it would seem to be worth the extra small amount of money to book this hotel and check it out(especially if you have stayed in cancun before ) and have an appreciation for the finer things..
Beautiful Hotel...just a few quirks
A couple of friends and I stayed at the Grand Aqua the first of the year for about 3 nights. The hotel is georgeous!!! When we first walked in, I was blown away by the view of the ocean through the huge glass window.
With this hotel being new, there were a few things that I did not like. First, hotel check in time took a long time. It seemed like the gentleman at the desk didn't really know what he was doing.
Afterwards, when I first got up to my room.. i just couldn't believe how beautiful it was-the room, having a king bed, beautiful ocean view.. just great.
But, I went to take a bath that night, and the bath water was a like a tea color brown. But I was able to communicate that to the hotel directors and they asured that it would be resolved.
Um,,other things that bothered me, was that the voicemail system was all in spanish, so not knowing any spanish, it was difficult to retrieve any messages.
Check out took a long time as the bill was all in spanish, and there were charges on my bill that I did not approve. So, it took awhile for the desk to revome them.
One other thing was that, when my friends and I had meals together, the waiters at the hotel restaurants did not know how to charge meals seperatly to our individual hotel rooms. So it took some extra figuring out.
With this being a new hotel, I am sure a lot of this will change and be accomodating. Hopefully!
With all that said, all in all, this hotel is very beautiful! The food at the restaurants are all very good.. a little pricey but very good! My personal favorite is the beach beds. How relaxing! I like the marble flooring in the rooms, but slippers are a must have as it can get pretty chilly on the bare feet. (slippers are first provided at turn down service). The staff is really really nice! One morning I was waiting down in the lobby for my friends and one of the staff brought me a glass of orange juice while I was waiting. I didn't ask for it, he just offered it. Something I've never experienced before.
The area attractions are all very close, and the shopping right across the street was very convenient. The aqua World about 5-10 minutes away. Where you can book tours, take boat rides, take diving lessons...etc. Also, we took the dinner cruise on the Captain Hook. That was a blast! It is about a 3 1/2 hour cruise which runs till about 10:30pm...so if you have kids, it may get kind of late for them... but it was a fun time. It gets people involved with fun music and dancing.
I think that after a couple more months, the quirks will start to fade and this hotel will be Class A. I think I would stay at this hotel again in the future with my family. Thanks!
Wait a few months!
We stayed at Aqua from December 28, 2004 until Jan 5, 2005.
Let me first say that Aqua is one gorgeous hotel. The staff members are gracious and friendly and the scenery is unbelievable. I'm giving it a review of "excellent" because of its potential. But...
The hotel should not be open yet. People were put in rooms that were still under construction. One lady standing in the "complaints line" as the check-in counter became, said the toilet had not been installed until their second day, and it took another day after that for the mess from the installation to be cleaned up. We were put in a room with two small beds although we booked a king, so they moved us on our second day, but to a room that also had two small beds (not fun for newly-weds)! Our room was not cleaned until 8pm, and that was only after I called to complain. The towels and robes were taken and not replaced, and we didn't get soap in the room until our fifth day. The hotel was very clean, but there were dust bunnies in the long hallways that were so big I thought they'd hop away. The elevators were beyond slow because they had not been programmed correctly. According to one staff member, they were pulled out of training in order to open on time, so most didn't know what they were doing and they were not prepared to run a hotel that was filled to capacity for the holidays.
That said I have to say that the actual building is beautiful and modern and the staff was friendly. You can't tell from the pictures provided by the hotel, but it is on a nice beach with great swimming pools. The ocean is a little rough for children here, but there are enough pools to keep the kids happy. One of the pools has a swim-up bar and is advertised as not allowing children, although was full of kids when we were there. All in all, this is going to be a world-class hotel once the kinks are worked out and the staff gets the hang of things.
I also want to add that the MB restaurant at the hotel is excellent, but expensive. A meal for two with wine was about $300/US. If you like nice restaurants, try Laguna Grill down the road. The scenery is beautiful and the food is excellent. Our dinner there was under $200, with a nice bottle of wine. One last suggestion on food... if you go out for lobster (Lorenzillo's is okay), just get the tail instead of the full lobster. It will be much cheaper, and almost all the meat is in the tail, since the Caribbean lobsters don't have claws.
For daytrips I recommend renting a car and driving to XCaret, an hour south of Cancun, or to Tulum, two hours south. On the way back stop in Playa Del Carmen for dinner. The food and shopping are excellent.
Beautiful, but wasn't completely functioning
We stayed from December 1 - 5, 2004. The hotel opened December 1, so we were some of the very first guests. The hotel is absolutely gorgeous. The rooms are beautiful, comfortable and the amenities very generous. We had booked the cheapest room, expecting a lagoon view, but it turns out all rooms have stunning ocean views.
Unfortunately, we were not informed the spa and gym was not operational, as well as some of the restaurants, elevators, and shops. There were vacuums, hammers, unwrapped furniture, construction workers and gardeners everywhere. We shared the elevator with loads of TVs and coffee-makers many times.
In spite of all of this, we loved every minute. The breakfast buffet and poolside restaurant were pricey, but the food was worth it, both in selection, presentation and taste. The breakfast buffet was vast, with everything from your omelette bar to sushi and champagne. The poolside restaurant made the most exquisite and unusual ceviche.
The pools are relatively small, with the exception of the extremely long lap pool. You could walk the length of the pool in ankle-deep water or share the infinity pool with some cheeky gulls that would land on the edge for a quick bath. The poolside furniture is extremely beautiful and comfortable. The many pools, the beachside beds and chairs the color of Cancun's powder sand, and the ocean made for postcard-perfect views.
The hotel is just across the street from La Isla, Cancun's nicest shopping center, and it is visible from the mostly-glass corridor outside the rooms. It made for a lovely sight at night after a day spent in the sun. We will most definitely return to this gorgeous hotel.
My husband and I stayed at Aqua Grand for five nights. We were amazed by the hotel. Everywhere you look- literally, everywhere- you will see water of some sort flowing. The design is amazing. The breakfast buffet in Siete was awesome. The pool and beach area is one of the nicest we've been to. And yes, the service is amazing. The staff kept coming over to us and asking if we are enjoying our stay. YES!!
Only problems- yes, because it is a new hotel there were some glitches (spa not open, the aromatherapy menu advertised by the hotel is never looked at by the staff, you need to ask for turn-down service, etc...). But the overall friendliness, cleanliness and fabulousness of the hotel makes it a must-go-to!!! Gorgeous. You'll love it.
Will be wonderful when completely open
My husband and I stayed at the Fiesta American in Los Cabos and loved it, so we thought we would try this new hotel in Cancun. We stayed here from Dec. 3 -Dec. 6. The hotel had just opened 2 days earlier. It is definitely beautiful, but we were disappointed to find out most of the facilities were not open yet. The spa and exercise areas were not open, although they did have some massage huts by the pool that were available. My husband had a massage and said it was fine. Only 2 of the 5 restaurants were open - one only served lunch and the other was for breakfast and dinner. Both were pricey, but that's to be expected at a Fiesta Americana. The food in Siete, which serves breakfast and dinner, was wonderful. Very nice breakfast buffet. Even though they have a promotion for a free upgrade to the Grand Club, it was not open yet, so we were offered free breakfast during our stay. We had a deluxe oceanfront room which was beautiful. We actually had three rooms - first room key didn't work, so they moved us to a room with 2 double beds. We wanted a king, so on the second day we were moved again to a king room which was fine - missing some small amenities like the remote for the tv, but they brought us one right away. Room didn't get cleaned until 5:30 p.m. and then they came back for turn down service at 10:30 - my husband was already in bed! Other than that, the rooms are very nice with a wonderful bed. The pool area is beautiful with 8 pools and plenty of chairs. There are also double beds around the pool area and on the beach with pillows and curtains that can be drawn for privacy. Definitely one of the nicest areas on the beach. The service at this hotel was top notch. They were extremely solicitous and friendly. If you like to be pampered, this is the place to go. Because this hotel was brand new there were still lots of glitches to be worked out but that was to be expected. When this hotel is completely done, it will definitely be worth the experience. in fact, we plan to go back in February with friends.
TripAdvisor Reviews Live Aqua Cancun All Inclusive
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At this point I'd like to say my own goodbyes and thank yous:
Christine- you were such a hoot and the life and soul of the group!
Ann- likewise, and fascinating talking to you about education and prison. And spelling...
Lisa- thanks for being a very knowledgeable and capable tour guide.
Rachel- founding member of the after-dinner drinks club, you kept the night ...