A Very Reasonable Place

We stayed in the main hotel part of Fernwood and found it to be a very reasonable place. We were there mid-week (May 24-27, 2005) and the room price included a jacuzzi and sauna, both of which worked properly. The room was large enough to move around in freely, and was very clean. Furniture and carpet were a bit worn, but not terribly so. We were quite comfortable there. The resort is in a good location if you want to go hiking or water rafting, and the golf course looked very nice though the rainy weather kept us off the course. The last night we were there we had neighbors on each side and we could hear the TV, so the walls are a tad thin, but it didn't disturb our sleep. Mama Bella's, (in-house restaurant), was a little over-priced for the quality of food, but it was mid-week and not busy so it may have not been the main chef. But we did have a nice dinner there, and breakfast in the foodcourt is very pleasant. If we return to the Poconos we will try a different resort, simply for variety, but if all others were full we'd have no problem returning to Fernwood.

Just ok

we stayed at this hotel for the weekend. first of all the room smelled horrible and i saw 3 different kinds of bugs. when we got there, the jacuzzi didnt work. maintenance did fix it right away. the food in the diner is horrible microwaved food. the breakfast buffet was ok. they had many activities but i wasnt interested in any of them. i wouldn't go back here again.

We always enjoy our stay

We recently ( 1st weekend in March) stayed at the Fairway Villas and found them to be very clean, spacious, nicely decorated. We enjoyed the pool (not the one in main lodge) and thought the water temperature to be just fine. The staff was very friendly. We had a blast in the game room and although we only got food from the food court, it was very good. We also enjoyed the tubing and my grandaughter enjoyed their new tot tubing. My only complaint was we were there 3 days and we were not given any extra toilet paper and paper towels. I'm sure you could probably have gotten extra at the desk but we were leaving anyway. We have stayed here on numerous occasions (we always stay in the villas) and find them cozy, private and we never have to fight a huge crowd. Will definetely be back again.

Chancy

Stayed Sunday and Monday following Presidents week w/ husband and two children in a suite at the main lodge. Suite was roomy and clean for the most part, save for the smell of wet beer on the rug and the dirty sock and

cheese ball wedged into the pull-out sofa. Despite that, we were pleased with the hotel overall; food at Cafe Bella was inexpensive and decent, and the service was outstanding. We went skiing at Shawnee, which was nearby, and swam in the pool, which was a bit cold for my blood, but the kids enjoyed it. That night a snowstorm hit, and thats when my opinion started to change. Apparently some of the staff had to stay overnight, and they were placed on our floor, which was non-smoking. For whatever reason , the living area of our suite smelled like people were smoking in the room. We spoke to the people in the next room, assuming they were the culprits, but they said they were not smoking. It was so bad that we had to sleep on the floor of the main bedroom, which was unpleasant to say the least. Upon check-out, I calmly mentioned my disappointment with

the staff, expecting at best a $25.00 voucher for our next stay, and at worst, a sincere apology. I got neither; an apology was offered, but it was

flat and cursory. Having said that, my husband still feels he wouldn't mind

giving Fernwood another chance---I'm not so inclined to agree with him.

Fernwood and Villas at Treetops

We spent one week up at the Villas at Treetops which is part of the Fernwood resort at the end of June 2004. Being a timeshare owner here, I was happy to see some improvements over our last visit in 2003. This time the staff was welcoming, helpful and friendly. The mini golf was recently refurbished, the women's locker room at the Valley Station pool was clean, and the pool water was checked for chemicals frequently. They are now monitoring the pool access to ensure that only guests of the resort are allowed in.

Our villa was in the usual condition - clean but not overly so (I killed several spiders in the bathrooms, and the carpeting in the living room needed replacement from burn marks, likely from the fireplace). Otherwise, nothing to complain about.

Treetops guests use amenities at Fernwood. The Game Zone (arcade) was clean and staff quickly refilled machines with redemtion tickets when empty. We generally do not eat at the restaurants in the hotel (after one particularly bad experience several years ago). There is a food court but I was really annoyed to find that they took out the ice cream. You have to drive several miles to McDonalds for McFlurries, as there is no other option.

Check-in and out was speedy. Overall appearance of the hotel site was clean. We have never stayed in the hotel, only the Treetops Villas which I recommend especially if you have kids.

Fernwood Resort

My family and I visited the Fernwood Resort June 11-13, 2004. The resort was very clean, staff very friendly. Apparently, we were in the older section of the resort. The villa we rented was not clean and the furniture was very worn and dated. The bathroom had a leak around the shower and the rooms downstairs were dusty and moldy. The ammenties on the resort were clean and well maintained. The parks and landscape was beautiful. Even though they had shuttle service, you definely need a car.

Our 20th anniversary

My husband and I celebrated our 20th anniversary at Fernwood in 2002. We had a wonderful time there. It's very affordable and and the staff are wonderful. We'll always remember our stay there.. Were definitelly going back soon........

Above Average Family Winter Weekend Getaway

My wife, 5-year-old son, and I live in a New York City apartment and are always looking for weekend getaways. The reason you go to Fernwood is for the Tubing. They do an excellent job keeping lines moving and the Tubing chutes are long, fast, and well maintained. They offer both family and individual tubes. Tubing is fun for a couple of hours, then you need something else to do. Fernwood's family fun center game room is expansive and fun. It's a mini Dave & Busters or Julians complete with ticket generating machines and prizes. The hotel also has planned activities throughout the day which we did not take advantage of like entertainment, games, etc. Last winter we really enjoyed Fernwood, however, there are a few words of caution I'd like to share. While not part of the main building, I recommend you stay in the Treetops or Fairway (newest) villas. They are modern and offer many of the comforts of home including small kitchens and washer/dryers. I have never stayed in the main building or adjacent buildings but I heard many folks complaining about those rooms to the front desk. They are older and seem to need upgrading. I recommend the food at their 50's style diner, or the Trolley Stop Pub as compared to the main dining room. My second and final caution...Check in. It took us two hors to check in on a Friday night. Try to avoid checking in when you believe most others will be, too (if you can)! Overall, a fun weekend. P.S. There's a great little italian restaurant a short walk up the road.

Awful

We stayed at the Fernwood Friday-Monday, July 19-21, 2003. It was so awful, I don't know where to begin. First of all, when booking reservations, nobody told me that there were THREE family reuinions being held there that weekend. Because of that, the hotel was incredibly crowded and noisy. Second, the "breakfast buffet" in the Italian Restaurant was absolutely disgusting -- the food was cold, the coffee was vile, there were flies on the fruit, and gum stuck to the bottom of the plate (at which the waitress expressed NO surprise over.) The worst part, however, was the customer service we received from the front desk. Our air conditioner broke, and we called on Friday night at about 12:10 to report this. The first woman said someone would be right there. I called back around 12:45 to ask when, and was rudely told by a different person that the HVAC person was gone, so I would just have to wait until morning. I became really aggravated, so my husband got on the phone to discuss options, as by that point the room was 85 degrees.

She said we could move if we wanted. We decided to open the windows first and see if we could cool the room down. There are no screens, so we wanted to close them to keep bugs out. Unfortunately, they were broken, and could not be closed. All of a sudden, a so-called maintenance man showed up, pressed buttons on the air conditioner and confirmed its broken-ness, then said he would be back to fix the window. (he never returned.) We went to look at another room, and ironically, the air conditioner there was broken. By then we were furious (I have left out another extremely rude exchange from the front desk woman), so we went back to the room, fiddled with the air conditioner ourselves, FIXED it, and then with me outside and my husband inside, fixed the window at 2:30 in the morning. We got a call at 3:30 the next day to ask if everything was OK, told the lady what happened, and she gave us a $25 food voucher. Yuck. The pools close at 10:00 for some reason, and the indoor pools also close when it rains.

Is it me, or does that seem odd to you -- isn't that why you have an indoor pool??? All of the ice machines were broken on every floor (or empty), and we tried to get an extension cord from maintenance for 4 hours before we went and bought our own.

The ONLY good think about this place was the food in the Trolley Stop, which we liked very much. We would NEVER go back here.

Enjoyable & affordable couples getaway at Fernwood!

My husband and I spent a long weekend at Fernwood Resort in Oct. 2002 and we really enjoyed our stay. We had a nice room with a heart shaped hot tub and a hot rock sauna for 2. The room was not real big but it was very nice. The grounds were very nice, scenic and well kept. They offered a nice venue of entertainment and things to do at this resort. We did horseback riding, saw a comedian, swam in their nice indoor pool, which also has a very large and scenic jacuzzi at it etc. They have an extremely large, well supplied gym which is free to use durring your stay. They have very good food on site and a nice variety of options and prices.( Good Italian in Mama Bella's and excellent wings in Trolley Stop Pub. Good breakfasts in Jukebox Diner.) They had a Karaoke night in their main pub (Trolley Stop Pub) one of the evenings which was a lot of fun and full of much local (good) talent. The employees were all nice and helpful. The only one thing we didn't appreciate was we received a phone call in our room one day about timeshare interest. We immediately said we weren't interested and they did not bother us after that. We felt this stay at Fernwood was definately a good experience and we would definately return.

It was a very good value. Aprox price was 150.00 per night which included a lot of entertainment choices and a 50.00 voucher per day for any or their pubs, restaraunts, game room etc. Which basically brought the room price down to 100.00 per night for a hot tub/sauna room. Again, we would definately recommend Fernwood. Have fun!

PS. We have visited several Pocono resorts over the years, this was one of the nicer ones with out paying a fortune! (Penn Hills a no-no!)