BEST WESTERN Feathers Liverpool Hotel

Address: 117 - 125 Mount Pleasant, Liverpool, Greater Liverpool, England, L3 5TF, United Kingdom | 3 star hotel
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This 3 star hotel, located in the Central Liverpool area of Liverpool, is near Philharmonic Hall, St. Luke's Church, University of Liverpool Art Gallery, and Concert Square.
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    TravelPod Member ReviewsBEST WESTERN Feathers Liverpool Hotel

    Reviewed by deb.gord

    One of our favorite stops!

    Reviewed Aug 9, 2013
    by (9 reviews) Burnaby , Canada Flag of Canada

    Great food, great room, great location! We really enjoyed our stay here and got a good deal for 49 pounds a night, 10 extra pounds for parking.

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews BEST WESTERN Feathers Liverpool Hotel

    My stay.


    While in Liverpool on business I checked into the Feather Hotel.

    I'd made my booking via the Internet & was expecting a smoking room in a 4 star hotel, the description sounded great: opening windows, sky/cable TV, ensuite bathroom, restaurant & bar.

    Sadly the reality was somewhat different.

    First & foremost, the 'hotel' is not 4 star - it does not have any stars.

    The Feathers has 4 diamonds, a rating system used not by hotels but by guesthouses and B&Bs.

    The room was small to the extreme.

    A small table & double bed with just enough space to walk round the bed to the bathroom.

    Above the small table was the sky/cable TV, sadly it wasn't correctly tuned & most channels were fuzzy and unwatchable.

    Near the head of the bed was my opening window, it did indeed open!

    Sadly it opened above the drains & soon needed closing never to be reopened.

    On the first night I finished work at 10pm & retired to the bar.

    The bar comprises of a small room with seats for approx 12-15 people & an interlinking room which looked larger, sadly the interlinking room had been rented to a private function leaving the entire hotel with only the small room.

    (unsurprisingly it was quite full)

    I retired to my room & attempted again to watch the TV.

    It was at this point I noticed three things;

    The hotel is very, very hot (which isn't good if the window can't be used)

    The walls between rooms are very thin & you can hear *everything* happening in the next room.

    I had a hole about the size of a golf ball in the wall behind my door.

    The next morning I had the cooked breakfast, which, as I enjoy my sausages well done, was nice.

    On the second night I returned from work earlier & tried the restaurant.

    Sadly, the restaurant had been rented to a private party & nothing was available.

    On the third night I checked out.

    The staff in the Feathers are very polite.

    4 Star????????


    I have no idea how they can possibly class this hotel as 4 star. My wife and I stayed in a room so small you couldn't even open the door to the bathroom fully because the toilet was obstructing it!! The general decor of the room was average at best, and showed signs of poor up keep i.e. carpet peeling away, poor bathroom fixtures. We could have lived with all of this, but when it came to attempting to sleep we found it extremely difficult due to outside noise of a club and other guest opening and closing doors

    The breakfast menu was quite impressive. However, the food was over cooked and very dried out.

    This is the first and last time we shall stay at this, or any other Feathers' Hotel!

    A great disappointment


    I booked into the Feathers Hotel, Liverpool from 1-3 October 2004, paying a website rate of £55 per night for a single room, (the normal price being £64 per night).

    I was very disappointment with the general standard of accommodation. The hotel appeared to be a series of terraced houses that at some stage had been knocked together and adapted for hotel use. Internally, the hotel was generally dark, pokey and shabby in appearance. The staircases and landings were uneven and noisy, and banister spindles were loose in places. The website description of the hotel as being 'fully refurbished in recent years' is very difficult to square with my own experience of it. The newer décor or fittings where they existed were of very questionable taste and quality.

    My room was so small that with luggage in the room that it was very difficult even to walk around. The bed was tatty and very unstable, and headboard so loose that the slightest movement resulted in it banging against the wall. Both mattress and pillow were very uncomfortable. The pillow appeared to have a synthetic filling, (usually the cheapest type available). Upon complaint to the desk, the headboard was removed. The furnishings in general were very basic and cheap in quality.

    Sound proofing between the rooms was very poor and was such that one could hear any conversation in adjoining rooms or outside almost literally word for word, (not to mention various other weekend activities!).

    The television set top box was situated precariously on the top on the television. Such an arrangement was in my opinion totally inappropriate and unsafe, and surely against any standard manufacturers guidelines.

    The bathroom basin taps were devoid of the standard colour codings for hot and cold. The use of a fixed rather than removable showerhead was also below the standard that one expects in a reputable hotel.

    The website speaks of Feathers 'famous' buffet breakfasts. 'Famous' on what grounds? With the exception of the homemade muesli, (which was excellent) the breakfast was at best unexceptional and at worst very poor in content and presentation. The milk and fruit was placed in a small refrigerator, the door of which could only be opened to angle of 45 degrees because of an obstruction. This is in my experience not standard practice, even chilled items being usually placed on a table to provide easy access. The lighting was poorly designed being at the same time inadequate and intrusive.

    On the Sunday morning there was a waiting time of between 10-20 minutes announced for guests coming for breakfast. This is not something I have ever encountered in any other establishment. Whilst understandable in the circumstances, the amount of eating space is clearly inadequate given the number of guests in the hotel altogether.

    The telephone rates were exorbitant though fully transparent. However, the claim that with these rates, the cost of calling home was 'never more easy to understand' felt distinctly hollow, especially given that standard rates are just as simple and far cheaper.

    The standard of accommodation compared very poorly compared to other city hotels offering rooms at similar rates. Among the people I spoke with, others were clearly of the same opinion. If I had had the time within my busy weekend schedule to do so, I would have given the required notice and moved to alternative accommodation within the city.

    Although the British Tourism Council and other bodies award the hotel four stars, I would strongly suggest that their endorsements are unmerited and unhelpful.

    I would emphasise however that I had no complaint whatsoever regarding the staff with which I had contact. They were unfailingly courteous and helpful, and clearly doing their best.

    Nevertheless, I found my three-night stay a distinctly depressing experience. I would dissuade others from using the hotel unless their priority was for accommodation nearby the cathedrals and university.

    I wrote a detailed letter of complaint to the chairman of the Feathers Hotel chain, but found his response unduly defensive and failing to properly address most of the very genuine issues raised.

    In short, there are much worst hotels and you would survive the experience. Nevertheless, unless the location is important, I would strongly recommend looking at some of the modern city centre hotels instead.

    John Riley (Edinburgh)

    Fantastic Hotel, Great Staff


    I have just returned from this hotel and would like to say how fantastic every aspect of my stay was. I was in the city on business so didn't choose my hotel it was chosen for me. My first room was overlooking the road and there was a bit of noise, but after a phonecall to reception a porter was at my door with a key to another room and was moving my bags for me. The breakfast is superb, you go up as many times as you wish and help yourself to a vast amount of food on the hot buffet, and there is a good continental choice aswell. The food in the evening is good too, very filling with nice large portions. Although it is on the pricey side it is quality food served by friendly staff. I even had sky sports in my room to watch the football which was a big bonus. Nothing was too much trouble during my 3 night stay, I left the hotel being on first name basis with most of the staff. I found them very down to earth but very helpful and professional at the same time. One of them even went to the local shop for painkillers when I had a headache!

    I would have no hesitation in visiting this hotel if I ever return to liverpool, and would advise anyone who wants dedicated service with a smile and a friendly environment to do the same. A big thumbs up all round.

    Good for the price


    Stayed for one night in the hotel. Found it to have friendly helpful courteous staff. Had a single room which was clean, compact and contained all the necessities. I stayed in the University wing which i found to be pleasant with lots of character.

    The one major negative was the bed in which i was sleeping used to creak whenever i had the slightest movement

    Worst hotel ever!!


    This is absolutely the worst hotel I have ever stayed in. To add insult to injury, the hotel is (I have since discovered), hugely overpriced.

    If you want a good hotel in Liverpool use I booked a single room with a shower, which was literally a shower stall plonked in the corner of the room and easily soaked the carpet. The toilet was a walk down the seventies (original) hallway. Unfortunately, there was a football match playing in Liverpool that weekend. The walls are paper thin and I had to suffer the drunken ramblings of the three men in the room next door who proceeded to destroy their wardrobe at about 3am. I telephoned reception to complain about the noise, but they did nothing.

    The breakfast was poor, had been in the oven for hours, and in general I wouldn't go there again if they paid me!

    Abusive staff!!!


    Was subjected to threatening behaviour by the waiter who was sacked.

    Avoid at all costs!!!! This was because I complained of a broken wine glass at dinner!!

    Great breakfast, but...


    My wife and I had been promised a delux Room but what we got was an Attic Room. A nicely decorated and furnished LITTLE room. When one travels from Australia spending six weeks overseas a fair bit of luggage is required. Carrying our bags up three flights of narrow turning stairs [no lifts] even with some assistance was a horror experience and once in the room - where to store them? No I didn't complain, I thought we'd already conquered the stairs once and that would do us until our departure. Nice breakfasts however.

    Great parking


    Great bar, nice food, very good prices

    Friendly staff


    on the 31 05 02 i attended a family function. the hotel was very clean and the staff were friendly.

    TripAdvisor Reviews BEST WESTERN Feathers Liverpool Hotel

    3.50 of 5 stars Very Good

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