The Fairmont San Jose
How has this hotel rated in the past?
Historical Traveler Reviews The Fairmont San Jose
First off, we didn't stay the night at this hotel b/c of the horrible reviews I read. We DID, however attend a wedding ceremony & reception at this hotel.
The service at the reception was EXACTLY like the people who rated this hotel had said. After we were seated and having the cocktail hour, the plates were never collected. I finally bussed my own plates and when my water glass was empty, nobody came around to refill. They seemed understaffed and under-caring! After the cake was served, we noticed that they were also serving a different flavor. We asked our "server" for a slice of the other cake and her immediate response was they didn't have any left. She didn't even offer to check. I then told her that I saw a bunch of cake taken back to the kitchen and she finally agreed to check. She RELUCTANTLY brought out the cake and we had to ask a couple times for coffee. Just horrible service. The food actually was quite good. Seems to me that they have a good "back-end" staff and are neglecting the "front end".
I completely feel for the previous reviewer. The Fairmont touts itself to be a most luxurious hotel where the customer comes first. They even put a sign in your room reminding you that if you are not satisfied, they will do whatever it takes to resolve the issue.
I cannot say anything positive about the experience. We waited forever to get someone to check us in. The bell hop never brought our luggage up to the room. And most annoying, we did not get the room we reserved. After calling the front desk to inform them we had the wrong room, we were told that it was our only choice. We explained that we had reserved a smoking room w/2 beds & we ended up getting a non-smoking room w/1 bed. We decided we couldn't live with the situation & informed them we would be checking out and going to the Hilton. Not a single member of the staff attempted to meet our needs. Snippy, snotty and unwelcoming are great words to describe the Fairmonts general attitude.
The stress the ordeal caused was absolutely rediculous. I do not recommend this hotel!
Lovely time at the Fairmont!
After reading the reviews here I almost canceled my reservations. Boy am I glad I didn't! Last week I booked a room as an anniversary surprise for my Husband. We had planned to have dinner at McCormack & Schmicks, a new Seafood restaurant attached to the hotel. I booked a Standard Room on the internet at the Fairmont's website for $99.00. I emailed the concierge and asked them to make our dinner reservations. On Saturday afternoon we arrived at the Fairmont and on check-in found that they had upgraded us to a Suite (the Stanford) on the 19th floor at no extra charge! And no I didn't ask for this upgrade they just gave it to us. While we were exploring the wonderful room there was a knock on the door and it was room service with a bottle of chilled champagne and fruit basket accompanied by a note from the Manager wishing us a Happy Anniversary. The suite was quite nice, not too fancy but very nice. The reception staff were not at all Snooty as has been reported in previous posts, in fact the employee working the "presidents club" desk waved us over and checked us in so we didn't have to wait for the other clerks to finish with their guests. I found the concierge helpful and everyone was very friendly.
This is an upscale hotel in a downtown area so the $22 to park overnight was not a shock. The restaurant was fabulous and not at all overpriced for what we had, the $12 corkage fee was inexpensive compared to other places we've been. McCormack & Schmicks has a wonderful reputation and were not disappointed.
All the people complaining about overpriced food in the restaurants should remember where they are staying, the Fairmont is a Lxury hotel and as such their prices reflect this. It is not the Holiday Inn. Also, in downtown San Jose there are many places within walking distance to go for dinner if the hotel is a bit too pricey for your taste.
All in all it was a wonderful experience one I would highly recommend. If you are looking for a weekend getaway you can certainly find a bargain.
We had a number of problems at this hotel, which was the site our our professional conference. First, they promised a roll-away bed (for an extra $25/night) for our third party. We confirmed the roll-away not once, but twice, well in advance. When we arrived, we were told (rather snippily) that our room was simply too small and a rollaway would not fit. (This did not appear true to us.) Our third party slept on the floor. Although she welcomed the opportunity to explain why she was not going to pay the $25/night--sadly--no one asked. Second, this facility bills itself as a luxury hotel, but it fails to provide the services and amenities one expects of a first class operation. For example, there are no coffee-makers in the rooms. Motel 6 offers coffee-makers, but not the S J Fairmont. There's a scale in the bathroom, but no coffee! This appears to be a recent change (the self-check-out screen asked if we used the coffee-maker in our room), I suspect designed to make guests order $5.00 coffee from room service, or patronize the push cart in the lobby or the restaurant (both of which charge $4.00 and more for an espresso drink). In $300 a night room, this strikes me as unduly money-grubbing. Food and drink were expensive: in the lobby bar, an undrinkably bad glass of red house wine cost $10.00, a shot of single-malt scotch cost $11.00. They tried to charge us $50 for putting food *into* the honor bar ("Oh, its all done by weight, we just know when you take things out ..." "Yes, but we put them back ...") The maid(s) did not remove the glasses brought upstairs from the bar, left a used towel in the bathroom, and forgot to sweep curlies off the bathroom floor. The front desk specialized in putting us on hold and forgetting us. A colleague complained that her A/C didn't work all night (in August) and the hotel failed to place her wake-up call. There were other minor annoyances but you get the drift. In their favor, I will say that the valet parking staff were very accommodating (one made me a copy of his copy of the S J Jazz Festival schedule). Also, the breakfast I had in the Fountain Restaurant and the food served at conference affairs was actually very good. Would I stay there again? No.
Excellent hotel, and some spectacular views. Left wing of the hotel is newly updated, and have unbelievable bathrooms, made from marble from floor to ceiling. Awesome weather, and unbelievable pool on the roof, with palm trees hanging over. Awesome time, and unbelievabe hotel, and service.
A Strange, Hostile Hotel
My wife and I have stayed at the Fairmont in San Jose several times over the past few years due to business, and we have always found the staff to be indifferent or even hostile in fufilling any of the most reasonable expectations or requests. We actually have had drinks confiscated by staff while sitting at the poolside in the most offensive, imperious way imaginable. No offer was made to bring us approved plasic cups so we would be able to continue enjoying our beverages. The Fairmont is overpriced in the areas of food, room service (try at least 100.00 for breakfast for two), the mini-bar, vending machines, drinks at the bar, valet service and so on and so forth. The maid service became quite offended when we could not tell them exactly when we would be leaving the room. Similarly, the person in charge of checking the mini-bar would meticulously adjust the items in the mini-bar once every day to make sure we hadn't stollen anything from it. We were specifically warned not to even *touch* anything in the mini-bar or we would certainly be charged for it, used or not! When we were ready to check out, and we reviewed several of the charges on the bill, we were lectured by the front desk "to expect when you stay at a nice hotel, you have to pay a higher price for services like valet, parking, and food" -- as if we had never stayed in a four or five star hotel in a world class city -- which we have. And San Jose is not a world class city, for those who have been lucky enough to stay in fine hotels in places like San Francisco, New York, and even London, Berlin and Paris. But we suppose the people of the Fairmont have not traveled or stayed at finer establishments in other places, and so they equate snobbery and insensitivity with a high class joint where the rubes come to get educated about what the big city is all about. So please, do not believe the nice reviews posted about this hotel, they are undoubtedly written by hacks from the Fairmont. After all, who goes on and on about the color of the drapes, that everything was so luxurious, and the fact that the room has a shower and a tub and a TV?
We expect this from any standard Hotel. The Fairmont San Jose seems to have equated lots of marble in the bathrooms as an example of overflowing sophistication. When in fact it is just a veneer, because San Jose has a long way to go when it comes to sophistication.
In a pinch..but not a "CP or Fairmont" brand level at all
My wife and I stayed here in April of 2003. Altho we requested non-smoking and a Fairmont President's Gold Club member upgrade we were given a smoking room and told no upgrade was available from the front desk. The cigarette smell was bad in the room and when I called down we got a nonsmoking room and a Club upgrade right away and the Reception person said she'd bring our keys up to us. When she arrived we got a lecture on all we had done wrong so far (we'd only been there 20 minutes!) which was basically to have talked to anyone else but her. A call the next day for a stapler got us transferred to a Business Centre which told us we'd have to leave a driver's license with them to take a stapler back to our room. The Front Desk had no area maps and seemed to care less that we might need them. Visitors beware...most of the rooms are in the new tower and you have to go outside and cross a plaza to get into that tower...at night with bums hanging around this was def. a dicey proposition. Breakfast and lunch are in a cheesy restaurant which looks like a soda fountain. The true entertainment however is watching the Hispanic and Asian employees snipe at each other over precedence.
We also got another lecture about not having breakfast tickets, altho no one at Reception had ever given them to us despite breakfast being included with the room. This is not like any other Fairmont in the chain (we've stayed at over 15 so far)..I'd avoid it unless you absolutely have to be in downtown San Jose in that area for some bizarre reason.
Way way way overpriced.
My wife and I stayed at the Fairmont this summer and were less than impressed. The service was mediocre and the atmosphere left a lot to be desired. When we checked in I asked to be moved from the 19th floor to the 5th floor, were we waited for our luggage to be brought to us. During that time I noticed the door frame of our new room had been bent apart to the degree that it created a full 1gap between the door and the frame. Knowing this would allow in all the noise from the hallway, and that it was a clear violation of the fire code, I called from a courtesy phone and asked to be switched yet again. This time we got a nice room at the end of the hall. The rooms were spacious and nice, but the bed spread had a hole in it from what appeared to be a cigarette burn, and the shower leaked all over the floor each and every time it was used. We went though a lot of towels! There are no coffee makers in the room, and a ½ carafe is $7.00. We opted for an excellent Startbucks literally across the street and spared ourselves the rip off. Also, there is an incredible Mexican food place about 3 blocks away that make the most delicious breakfast burritos you will ever had, and all for a whopping $1.40 a piece! Amazing! The people at Starbucks will give you the name. I dont like $19.00 double shot gin and tonics, mandatory valet parking (at $18.00 a day), and I dont like paying $4.00 for a bottle of Gatorade in the soda machine. I realize that there are a lot of wealthy people in San Jose, but being overcharged is being overcharged. Oh, and the best part, the first night we were there the phone rang at 11:30pm 9 times. I let it go thinking that it was a mistake only to have it ring again and finally answering it. It was the front desk, asking me if I had gotten my luggage and had I mistakenly gotten somebody elses! First of all, I would never wait until 11:30pm to call about my own missing luggage, second of all I wouldnt wait until 11:30pm to inform the front desk that there was a strangers luggage in my room, and third, I would never wait until 11:30pm to call a guest to ask them such questions! In the morning I called the desk and complained but got nothing more than a tepid apology. I expected to have a nights stay gratis since any hope of having a good nights sleep was lost, but apparently that doesnt enter the realm of consideration in high-priced hotels. Next time Ill stick with the Hyatt. On a positive note, their little gym / workout room is really nice, the rooms are very, very spacious, and the pool was great. I wont be back, but if high-society is your thing, its the place to be in San Jo.
Fairmont is great!
I stayed for three nights at the Fairmont in San Jose. I would rate it as excellent. The room was one of the nicest I've ever stayed in. All of the staff were extremely accommodating...the concierges were patient and helpful in helping me find my way to San Francisco via public transportation. The pool is also one of the nicest I've ever been in.
Overall, an outstanding experience! I highly recommend this hotel...although it will spoil you for future visits!
I absolutely adore the Fairmont Hotel in San Jose. I've stayed at this hotel on several occasions and I enjoy it more with each time. To start, the Fairmont has gorgeous lobby and wonderful resturaunts including the Fountain (which makes a mean cheeseburger, might I add). The rooms are decorated with lovely light tones and provide a relaxing and comfortable atmosphere. And the bathrooms, well...with seperate shower and bath, a television, telephone and a private toilet...the bathrooms are reason enough to book a reservation.The detail in the Fairmont is subtle yet classy, such as the monogramed F's that are found on several objects throughout the hotel, even on the bottom of the pool. There are two great bars not within resturaunts, one located in the lobby (a great place for evening cocktails) and the other found on the fourth floor next to the pool (very nice for fulfilling my fantasies of lounging next to the pool with a straw hat and a drink).In addition to all these wonderful features, the Fairmont has added a tower adjacent to the main hotel which offers more rooms. I would this hotel recommend it to everyone. Enjoy!
TripAdvisor Reviews The Fairmont San Jose
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