They're putting the 'fair' back in Fairmont

Four nights at the Fairmont. Room was adequate. Upon check-in we found a broken lamp in the room which was replaced. As the days past we noted that the room was not being dusted. Maid service limited to replacing towels and making the bed.Our bayview room on the 21st floor was subject to the noise of the banquet facilities on the 24th floor. We complained to the desk on our last night as a the noise at 11pm was disruptive (had to get up at 5am to catch plane). We were informed that it was a wedding reception scheduled to end at midnight. For $400+ per night, one would expect that this would not be a problem.Next time in San Francisco we will try elsewhere.

The Fairmont is exceptional

I recently stayed at the Fairmont while attending a conference at the hotel. First, the location of the hotel is fantastic, with the neighborhood of Nob Hill to explore and incredible views from the hotel's tower. It was easy to navigate around the city, since the cable cars go right by the hotel. Its also a nice walk from the Fairmont to Fisherman's Wharf.

The staff were very polite and friendly when I checked in, and the hotel lobby is just gorgeous. I was given a corner room on the 20th floor of the new tower, and the room was just spectacular! We had incredible views of the Bay Bridge, and the room was very spacious. The bathroom was nicely appointed, with both a tub and roomy shower.

The meeting rooms at the Fairmont were very nice, and we really loved the Laurel Room restaurant, which is in a rotunda and is furnished with couches at some of the tables.

Just about everything at the Fairmont met or exceeded our expectations, with two notable exceptions. First, the concierge desk was the least helpful I've ever experienced. They didn't so much as offer us a map.

The second annoyance was the price of the food, especially room service. While room service is always expensive, this hotel is really over the top. Plus, a cup of coffee at the Laurel Room will run you $4.50 (just a regular coffee, nothing fancy). Wow!

Overall, the Fairmont was a pleasure, with a fantastic location and luxurious accomodations.

Completely overrated

We stayed at the Fairmont last weekend - paid for an upgraded room with bay views... The view was great but that was the nicest thing by far about the place. The recently renovated the public areas (lobby, bar, restaurant) and they are very nice but if they renovated any of the guest rooms they must have missed ours! The bathroom had mold in the shower/tub and on the floors. The bed coverlet was old & frayed, etc.

But most of all, the room was very DIRTY! There was hair in the tub when we checked in and on the chairs. We were very disappointed. We called housekeeping to complain & a supervisor was supposed to call back but never did... so much for customer service... We'd go back to The Orchard Hotel next time, much less expensive, good service and great location (for shopping!).

A Honeymoon Dream!

We stayed at the Fairmont for our wedding night in 2000 and were treated like royalty with champagne and chocolate covered strawberries waiting in our room for us. Our beautiful large suite had a large balcony with a terrific view of the city. Service was excellent and prompt. Our king size poster bed was the most confortable bed I have ever slept on with down pillows. A perfect way to begin our honeymoon!

Class and elegance

My travel agent wife and I always check out hotels in the area while visiting. Having looked in many, the Fairmont was a great choice.

Beautiful lobby, great room with a view in the tower. A spacious bathroom. Staff always helpful. A good vacation starts with the accomadations and we had agreat vacation in San Francisco. Having been spoiled, I don't think we would stay anywhere else.

Excellent hotel

Superb position at top of hill the Fairmont is an excellent place to stay with friendly helpful staff. The bars are good with snacks available and the restuarant does the best steak ever! Bonus of wonderful views from many bedrooms. Would not hesitate to stay here again.

Nice place to stay

Stayed on the 16th floor of the tower and had a great view. Room was large. Bathroom was also spacious with separate shower and tub and a phone. Staff was helpful. Bed turned down at night, terrycloth robes, clean. Worth the money for a night of luxury. Only thing we did not like was the cost of parking. Would stay there again.

Disappointed with The Fairmont Hotel

My overall opinion of this hotel is that it has much room for improvement. Although quite a large sum of money has already been spent on renovations, this hotel is in need of a bit more "sprucing up." Some of the rooms are rather poorly lit, the furnishings are old and in need of reupholstering or replacement, and the bed linens are a bit musty (especially the faded blue brocade coverlet).

The hotel employees at the front desk and at the entrance are very friendly and polite. However, the individuals at the concierge desk are supercilious at best and outrageously rude otherwise.

If you are looking for a hotel with a bit of old-world charm and grandeur and not much else, then this is the hotel for you.

The grand old dame of San Francisco

The Fairmont San Francisco, is a old grand hotel.The hotel is renovated and the rooms are spacious and equiped with everything you will need on a holiday or business trip. The location is perfect, top on Nob Hill with fantastic fews from many rooms, next to Chinatown and only a few stepps to the cable cars. The only point that needs improvement is the housekeeping, they are realy slow and sometimes they don't understand English. And with it's special offers, it has really good value.

A Classy Place to Be!

This gorgeously renovated hotel (apparently they poured 35? million dollars into the place) is quite the place to hang your hat if you're in San Francisco. Sitting atop Nob Hill, it is close to the California cable car line and the Powell cable car line. The service is top notch and the rooms are very, very nice and quite comfortable. Bathrooms are wonderful with separate shower stall. Only downfall is the $36 buck per night parking fee - yikes! You do get in and out priviliges. Apparently overnight parking anywhere in San Fran is wickedly expensive. Do yourself a favour - forget the car in San Francisco and take taxis or ride the cable cars (which are a total blast). Also....a good tip - great breakfast place two blocks down from the hotel on Powell called Roxanne Cafe. Enjoy the Fairmont!