Never on the 4th of July

After my 1st visit to the 'Big Easy' I said I would not return. I should have kept this promise to myself. The food is over rated and expensive. The Fairmont hotel left much to be desired --- and that's very generous. Canal street and most of the French Quarter are dirty with rude, unfriendly people. The pits.

The UNFairmont

You will never get a moment of peace in this noisy hotel that apparently only rents rooms to people throwing all night drunken parties who slam their doors between 3:00 AM and 6:00 AM for some reason - is this a big easy thing?. There is smoking throughout the hotel - even on NON smoking floors. The staff could care less about your complaints and trying to get a taxi is a nightmare. We waited outside for a long time while the doormen were yelling and cursing on their cell phones and chatting it up with their friends. This hotel is a slum in a slum. When you walk out you feel like you could easily get mugged and we're from NYC. Don't be fooled by the beautiful lobby pictures on the web.

To speak with someone takes forever so you waste precious vacation time waiting for these morons who have no right being in the hospitality business.

I can't stress this enough - DON'T STAY HERE!!! It is definitely the UNFAIRMONT. P.S. - do not go to NOLA during the Bayou Classic - it's a zoo.

Make Sure They Clean Your Room!

Nice hotel, but I had a weird experience. One day, I was gone all day until 6 pm. When I came back to my room, it had not been cleaned. I called housekeeping and asked that they clean the room. I came back at 9 pm and it had barely been gone over--plus there was an open bottle of shampoo, and a wet washcloth, on the bathroom sink counter! I registered a complaint.The next morning, at checkout, I mentioned to one of the desk staff how I was surprised that my room wasn't cleaned the day before. She said, "Oh, well, you have to ask to have your room cleaned." Say WHAT? I talked to someone else there, and she said that was nonsense, and gave me a free night. Despite the bizarre room-cleaning incident, I'd recommend the Fairmont.

They overbooked . . . what a nightmare

Our first (and last) stay at the Fairmont New Orleans was a nightmare. Upon arrival we were told that they had no room for us available. We had guaranteed our room with a credit card. While they intended to move us to a different hotel for one night and maybe the rest of our stay, we recognized the front desk staff checking in other guests who had arrived at the desk after us. We asked to see the manager and started complaining in an obvious matter to put some pressure on the hotel. Finally, they allocated a tiny room for us that obviously was a standard room, not the deluxe we had booked. No refund was offered. The first night we woke up to the noise of a huge party just some feet down the hallway. They had put us into a room next to a huge suite where around 50 people, most of them already drunk, were having the time of their lives. We called the reception repeatedly, but nothing happened. Next day we checked out and had a wonderful stay at the Windsor Court. Avoid the Fairmont at all costs. The staff is rude, they don´t care at all and the rooms are tiny and noisy.

Have Your Property Stolen Here!!!

Sometimes one small thing can screw up a great time. Sometimes it's a HUGE thing. My new husband and I were married in New Orleans and decided to spend the wedding night in the Fairmont. Rather than risk our car on the streets in public parking, we paid the high price of +$20/night for private valet service. The next day when we checked out, there was our car waiting for us-- with a smashed-in rear window and massive body damage above the windowframe. No one in the valet area (INCLUDING THE PERSON WHO RETRIEVED IT FROM VALET) chose to point out that the car was any different than when it was parked. We immediately ran to the vehicle and discovered a huge tow hook (the weapon) lying in the back of the vehicle. Although what we couldn't take inside the hotel was carefully HIDDEN,we lost over $2000 in items, and the manager had to be chided into actually taking a picture of the damages(he claimed to be unable to find film at the moment and upon speaking to another manager, we discovered he had actually walked down the street to a CLUB during the time we were waiting for help). The thief really took his time finding our hidden items, and even ate a piece of wedding cake from a lone to-go box. NO JOKE! This shows such a lack of surveillance for our precious vehicles. If you want the ghetto disguised as something good, stay here.

New Orleans Fairmont Hotel

The Fairmont Hotel in New Orleans doesn't live up to its good name. The rooms are small and unattractive AND the price is high. The neighborhood is bit seedy, although the Ritz is across the street, so it may be moving up. They say their rooms start at $225. The value is about $85.

Close to everything! Great place to stay

I have stayed at The Fairmont twice and like it very much. It is right across Canal Street and one block down from Bourbon. You can be close to everything without being in the middle of it. There is a cable car close by that can take you to the zoo or you can go across Canal and party in The French Quarter. Good hotel for adults only or with kids.

Class in the Big Easy

Returned from a wonderful stay here during Mardi Gras 2003. Used my membership in the Fairmont's President Club to check-in at the separate front desk area and was assisted by the friendliest, most accomodating staff. Was upgraded to a suite. Also used a free breakfast package at the Sazerac Grill - a nice place to begin the day because the wait staff was so attentive. Maid service was top notch and the maid staff was very observant when the do-not-disturb placard was in use - and would inquire when she would see me in the hall when it would be convenient to clean the room. I've stayed here numerous times and have never been disappointed with what is one of New Orleans' grandest hotels.

Quality Choice

The Fairmont Hotel in New Orleans is a very nice, old hotel which I’d probably rate at 4.5 rather than its claimed 5 stars. The rooms and bathrooms are a little small but very nicely appointed. The highlight of the Hotel is the grand, chandelier-encrusted foyer. Service is a little abrupt until the staff get to know you. The location is a good compromise – a reasonable walk to Bourbon Street and nearby attractions but far enough away from the 24 hour-a-day noise of the tourist strip.

Rack rates are expensive but we were very pleasantly surprised by the availability of special promotional rates which represented excellent value for money. Next visit to New Orleans, I may consider staying a little closer to Bourbon Street at the Hilton, for example, but The Fairmont is still on my list of quality hotels.

Very Classy

My Mom and I took a purely fun trip to New Orleans and I chose the hotel based on an internet search comparing prices and looks. We were not disappointed. We had a large, clean room, and recieved quality southern hospitality. We were just 5 minutes walk from, Bourbon Street, which was nice since our hotel was quiet at night. When we first arrived out room was near the pool doors, and was noisy. But we called and they moved us immediately to a nicer (and very quiet room) at no additional charge.