The Fairmont Dallas

1717 North Akard Street, Dallas, Texas, 75201, United States | 4 star hotel
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This 4 star hotel, located in the Downtown area of Dallas, is near Dallas Museum of Art, Nasher Sculpture Center, Crow Collection of Asian Art, and Fountain Place.
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    TravelPod Member ReviewsThe Fairmont Dallas

    Reviewed by jj3101


    Reviewed Sep 28, 2011
    by (7 reviews) Brisbane , Australia Flag of Australia

    We stayed in a huge suite with 2 queen beds, couch, desk and large living area. Staff were great, hotel very centrally located.

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews The Fairmont Dallas

    Gorgeous hotel close to West End


    I've stayed at this hotel several times when business or pleasure brings me to Dallas. You feel quality as soon as you walk in the door. The staff is very friendly and attentive - always with a smile. The rooms are spotless and immense - with two doubles, television, table and chairs, and en suite bathroom. The room service is top notch serving until the early hours of the morning, I believe on my last visit I ordered a vanilla shake at 3 am and it was there in 5 minutes. In regards to it's proximity to bars and restaurants, the hotel is centrally located in the ARTS district. You are now less than 0.4 miles to the Dallas World Aquarium, Dallas Museum of Art, American Airlines Arena (where the Dallas Stars and Dallas Mavericks play), and West End (sort of a restaurant/bar row). One of the number one steak houses in the country is located only 4 miles away (Bob's Chop and Steak House 4300 Lemmon Avenue). Other ammenities include the Pyramid Grill which serves a delicious Sunday brunch. The pool is Olympic-sized and perfect during the right time of year (they even have a pool-side snack bar).

    I travel quite frequently throughout the U.S. and abroad and this hotel is one of my favorites. In Dallas you cannot beat the price considering it's grand atmosphere, it's central location downtown, and quality service.

    The only potential negatives are the pricey food charges (but tell me a hotel that doesn't upcharge it's alcohol and food).

    Very Nice Property


    In General this is a pricey but nice property .

    The Good: The room was very large and well appointed. It was spotless and cleaned almost immediately upon my departure in the morning. I was on the 10th floor and had a small walk in closet, a safe, work deak and king size bed. The room service was very prompt and very well presented. The staff is very attentive just plain nice. The "health club" (lower level) is a good size- but offers only equipment ( no lockers, sauna , etc). There is a YMCA across the street- but it looked pretty beat up. The hotel has only an outdoor pool. Every meal I had at the hotel was very good and well presented.

    The not so good: There is nothing - I repeat literally nothing to do in the immediate area, in the evening. I walked for 4 blocks in every direction in an attempt to find a restaurant or a bar or something!! . Other than a Subway sandwich shop that was in the process of closing- there was literally nothing else. I ended up back at the hotel where the selection is one restaurant and one lobby bar. ( note this was at 7:30 PM) . In addition the neighborhood gets a bit rough at night. If you are there for a few days - plan a cab for dinners. The price was OK ( 170.00) but expect numerous additions ( parking 18.00, charge for local calls (0.60), tips to the valet, 15.00 a night for high speed internet, 2.50 for a cup of coffee in the morning) .

    Overall : A great business hotel- Consider better value hotels and locations for leisure travel.



    This was the second time my husband and I went to this hotel w/in a two month period. We go to Dallas all the time for little get aways and can't find another hotel that we like anymore or as well as this one. We are always trying new hotels just to see and it's a disapointment every time.

    We had made reservations for Westin Park Central. We had booked the "romance package" Well, we got there and they were friendly but it was terrible once we made it up to our room because they had 30 school buses there filled w/ teenagers. They were running up and down the hallway. It would take ten minutes just to get the elevator! One teenager ran right into me in the hallway from him running acting like what he is "a kid" It isn't the hotels fault but they knew what we wanted and they should have told us this was going on before we checked in. Like when we made reservations. We left needless to say.

    We checked into the Fairmont and they were great. They had one suite left and a regular room. They gave us the key to the regular room and told us to go look and if we wanted the other suite to let them know. We decided to get the suite. The front desk was very friendly. The bell man took our bags to our room and filled us up w/ some ice. They brought our wine and strawberries up fast. The next morning I couldnt' sleep and was up at 5:30. I called down to room service and asked when they started serving room service and the lady said, "when ever you like mr. johnson." :-) I ordered and she was SOOO sweet. The breakfast was GREAT!!! They even had all the beverages chilled in little crafts.

    At checkout they got our bags and gave us water for our way home. I LOVE the service here. NO kids running around and very quiet. The best place to stay for a romantic weekend!

    Great hotel


    We go to the fairmont about 6 times a year just to get away.The staff is friendly and the rooms are spacious and clean.It is located downtown you can walk to westend or to most of the museums.

    Not very friendly


    My husband and I decided to stay at the fairmont on our wedding night. We were so surprised when we entered the foyer in our wedding gown and tux and the people at the counter just looked at us with no expression on their faces. One of them asked us if we had reservations. We said that we did and they immediately looked it up and handed us our key. No words of congratulations, no smiles, no comments at all. When we walked away, I looked down to make sure that I still had my wedding dress on...yep, still on. I didn't expect them to roll out the red carpet, but it would have been nice to be greeted with a smile.

    No complaints


    Stayed here on 2/12 to 2/14/05 and found nothing at all to complain about. Service from check in to check out was friendly and efficient. The room was tasteful and comfortable - nothing shabby here. The Pyramid Grill restaurant is elegant, with excellent service. The food is good, though certainly not great. Sunday brunch was pleasant. Room service breakfast was punctual. They even give you a bottle of water when you check out. Overall, a fine hotel.

    Texas-sized luxury


    First a disclaimer - I did not check out any other hotels in Dallas, and was there on business so didn't get to see many of the sights. That being said, it was a short cab-ride (or, apparently a 4-5 block walk) to the West End (it was raining so we didn't walk), and it was central to all of the places we needed to visit for our business dealings.

    This hotel fully lives up to the Fairmont standard, and does so at reasonable rates. I was in a suite which was almost 800 square feet, all decorated and furnished very tastefully, for $200 a night. Probably one of the nicest rooms I've ever stayed in, and certainly the biggest. Service was also excellent.

    The one complaint I have is a common one to most of my stays - the nickle and diming for phone and internet charges. $3.00 a minute or so is appalling in this day and age. Other than that though, it was a great stay in a very nice hotel.

    PS - The disparity in the reviews on this site is probably due to Fairmont taking over and renovating in 2003. I would ignore them as they certainly don't reflect the current state of affairs.

    Very Nice


    Why are there only 2 negative reviews of the Dallas Fairmont here? It's such a large hotel, many people must stay there, all the time - - I did, and it was great.

    I travel a lot for business, and this is the first time I've ever taken the trouble to write a review, but I think the Fairmont needs a good review on this site. The hotel was a very nice, 4-star, business hotel. The location was perfect--very easy walking distance to the Dallas Museum of Art, and, as the weather was warm, walking distance to Downtown, the West End, the 6th-Floor (Kennedy Assassination) Museum, and other sites.

    The room was what you'd expect from a 4-star business hotel. Nothing terribly creative, but highly comfortable, as clean-as-can-be, very nice. The bed had an extremely comfortable mattress, and the whole room was pleasant, clean, and modern. The bathroom was elegantly tiled, and well stocked with clean, soft towels. Mini-bar, Cable, all the expected amenities.

    Service was better than average. Room service was consistently delivered within 20 minutes of ordering (I've had to wait much longer in other hotels.). Requests for extra hangers and laundry pick-up (I was there 12 days), were responded to courteously and quickly.

    A co-worker of mine was feeling ill one night. She called down for some soup, and chicken-soup was delivered to her FREE OF CHARGE.

    All-in-all, a seamless stay at a nice, well located hotel. The fact that I (as a Federal Gov't worker, and keeper of this project's budget) received all of this at 88$/night added to my pleasure.

    If you're looking for a chic boutique hotel, this isn't your place, but if you're used to a more traditional, but comfortable, clean, modern business hotel with a good selection of amenities, and a lavish restaurant and lobby, choose the Fairmont.

    Under heavy renovation


    I'm sure that this will once again be a good hotel. Just not quite yet. This property is under HEAVY renovation. Intense and noisy drilling begins daily at 7:30. The spectacular pool deck is closed and guests are invited to swim across the street at the YMCA. I visited in June and this may have changed a little, but there is so much to do. Elevators were out of order and a 10-minute wait was not unusual. Call and ask directly what to expect.

    I booked a king room and got a small room that could only fit a a single full. The conference I attended was oversold and 200 guests were sent by bus to other properties. Bathrooms are dated but the rooms are nicely done. My room was a tiny afterthought sqeezed in a space between two regular sized rooms. All of the balcony railings have been removed and the windows replaced with fixed windows. The food, even for groups was excellent. Despite a handful of shining Fairmont moments, this was a pretty challenging experience.

    Why stay here?


    Cons: The world's worst coffee,broken air conditioning,thread bare towels,incorrect bill,messages not delivered,building appears to be falling apart. Pros: Within walking distance of the stunning Meyerson Symphony Center and the breath taking Nasher Sculpture Museum.

    TripAdvisor Reviews The Fairmont Dallas

    4.00 of 5 stars Excellent

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    Traveler Photos The Fairmont Dallas

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