Fairmont Chicago Hotel

We had an ideal 4th of July vacation in Chicago and were thrilled to call the Fairmont home for the weekend. Even though it was very busy, all the staff was attentive and friendly. Our A/C was squealing. I called to have it fixed at 10:30 Saturday night and two maintenance men were there in less than 2 minutes! They were professional and courteous and fixed the A/C quickly enough. Room service was terrific (delicious pizza). Aria the restaurant is a lovely place for a meal or just dessert, and the bar is also very comfortable. Excellent location near all downtown sites. Also very elegant lobby. Can't wait till our next visit to Chi town and the Fairmont!

I stayed at Fairmont hotel in July, 2003. Great view and nice spacious bath room. However, I was very disappointed by the hotel staff. A bell boy was very rude to me. When I asked him to take care my bag, he did'nt acknowledged me or didn't say anything. He just grabbed my bag and left without a word. I was very shocked about his attitude for this type of hotel. They need proper employee training.

Stayed two nights at the Fairmont 8/31-9/2/03 and will definitely keep it in our plans for future visits to Chicago. The stafff was courteous and enthusiastic. We had dinner in the Aria and also a super brunch.

Truly a dining delight. If you enjoy gourmet food with special presentation, the Aria is a winner.

I stayed at the Fairmont Chicago in March 2003. My initial impression was that the location is a little off the beaten path. Then once I arrived at the front desk I had to wait 5 minutes to check-in because both agents were on the phone. Neither one of them bothered to smile or even acknowlegdge my presence nor did they apologize for the wait.

However, the room was clean and nicely appointed and the bathroom was very nice with the split shower and bathtub set-up. The minibar was well-stocked and the view of Lake Michigan that I had was beautiful at night. I wouldn't stay here again only because of the location but I had no problems with the hotel itself.

Just returned from the Fairmont and have only good things to say about my stay. The staff was helpful, the room was large, well appointed with an amazing view and the location was perfect for exploring Chicago i.e.

its a block or 2 from Michigan Ave. and the el

What a first class hotel. If you want to feel like the King and Queen of the World - just spend a few days at the Fairmont Chicago. The service from the Doorman to the Front Desk to the Porters and Wait staff was exceptional. Room service was very quick considering it was Labor Day weekend.

No wish was left unattended. I highly recommend this hotel to anyone and we will definitely stay at the Fairmont on every visit to Chicago.

I'm certain there is no other hotel that can compare to the pampering you receive at the Fairmont.

Thank you - Thank you - Thank you.

Chuck and Barbara Rieser Columbus, Ohio

This hotel tries to look fancy but lacks basic things that cheaper hotels usually have. In paticular no coffee maker and the hotel doesn't have a swimming pool as they claimed to. To use a swimming pool, you must go to a neighboring health club and pay for it.

The Fairmont is indeed a very elegant hotel. Our room was well appointed and spacious - we had to settle on a queen bed although we had requested a king. We particularly liked the layout of the bathroom with a seperate tub and shower - although a double vanity would have been expected. Overall our stay was average - my husband and I were both in town for business so we really just needed somewhere to come back to unwind at the end of the day. For business travellers, the desk set-up is small and cramped. Unfortunately I think the dissapointment was truely in the service - definitely not what you would expect from a 4 star hotel at $300 a night!! You just never got the feeling that it was a pleasure to assist you, but rather a chore. One evening at the end of our business week we hired a in-room movie to relax. Three quarters of the way through the movie stopped and the channel reset to the ordering screen. We called the front desk. The answer we got, "I'll reset it!". No apology! and, we didn't really want to have to watch the 1st 3/4 just to catch up to where we had left off. His overall attitude was "take it or leave it!". So, in summary I think you could have a better experience at a much more reasonable tariff somewhere else. In Chicago, we have stayed at the Intercontinental on Michigan Ave and Westin River North, and would highly recommend these hotels.

We recently had stayed in a suite at the Fairmount and after reading many good reviews, were very disappointed. The suite was big and spacious, but had old and worn carpet and outdated furnishings and interior. The tub had ground in dirt as well. We had asked for a cot (there were three of us) and it took three calls to actually have it delivered. It was VERY worn too and ripped on two sides. Our minibar was barely working and the beer we opened was completely skunked.

We called the front desk a few times and were put on hold for 10 minutes!

The breakfast (which was part of the package) was not great at all. We had very weak coffee, cold eggs and stale pastries.

I expected much more from this hotel where "distinguished" guests apparently stay. The price was not bad (289 for a suite and breakfast) but I would not return. The bellhops and car/garage employees were great.

After much searching we choose the Fairmont because of the comments that I have read on the internet. All of the good ones where right. It was the nicest and most elegant hotel that I have ever seen. The service was perfect and they pampered your every more. The Fairmont club entiled us to an upgrade to a suite. It was huge an magnificiant. I would recommend that anyone that has the chance to stay there, should. I know I'll be back.