Friendly and Helpful staff

We stayed at this hotel for three days and had a very pleasant stay. The staff was wonderful. Always pleasant and helpful. The pool and hot tub were enjoyable. Perfect temperature and in a bright room with large windows. No lifeguard and in a private area, so children would need supervision. The room was clean and nicely decorated. The hotel was conveniently located. We would definitely go back again.

Il personale era cordiale e disponibile

Abbiamo soggiornato in questo hotel per tre giorni ed è stato molto piacevole. Il personale era meraviglioso, sempre gentile e disponibile. La piscina e la vasca d'acqua calda erano molto gradite: temperatura perfetta e locale luminoso con ampie finestre. Manca il bagnino quindi i bambini devono essere sorvegliati. La camera era pulita e ben arredata. L'hotel è ubicato in una posizione comoda. Ci tornerei senza esitazioni.

We Were Dumped Here; Small Room

The owner of this property also owns the Holiday Inn Express up the street. They supposedly overbooked the HI Express, so to make amends they sent us to the Fairfield Inn and Suites.

The property is clean and modern and the price is reasonable.

The so called "suite" is no suite at all. The "suite" would be just right for two people, but not a family of 5. It's really just a glorified average size hotel room that's partitioned to give the 'feel' of a suite.

Shallow end of the swimming pool is over 3 feet deep... too deep for my 5 year old to safely wade in. There is no kiddie pool.

Good experience at the Fairfield

I stayed here for 3 nights. I was visiting Williamsburg to see Gov. Kaine innaugurated and to take my son back to the College of William and Mary after winter break.

Hotel was clean and quiet. Although the first floor lobby was quite cool from the frequently opened automatic front doors; the rest of the hotel was fine.

My room was clean. The free breakfast was not great, but perfectly adequate.

All the personnel were exceedingly friendly and helpful. This was very welcome!

I paid $69 (+taxes)/night, etc. A fair price -- well worth the money. I definitely would stay at the Fairfield again.

Great stay ; wonderful location

My wife & I stayed here 2 nites Oct. 21-22 and had great stay. It was clean quiet with a bright lobby and wonderful room at a great rate $79. Granite counter in bathroom nice shower and extremely clean. Continental breakfast was nice in a very hospitable part of the hotel. We walked to College of W & M ; just a mile. Great place and will stay again. The front desk was polite and came through with a corkscrew.

OK stay but customer service was bad after. Check you credit card after .

Since I got this hotel through priceline, I didn't have to pay anything only provide a credit card for emergencies.

After arrival back, I found out that this hotel charged my credit for $149.XX which was their regular daily rate.

After calling them, I found out that they swiped my card in wrong place and assure me that money would be refunded.

Lucky me, it never was till mid October.

I called them about 4 times from period July till October. Only last lady was able to help me and issue refund. I was trying to get my money through credit card... tough luck (first you have to prove that you paid with credit card then that priceline paid them etc...) I didn't get any apology for my entire struggle neither some compensation :).

Immaculate hotel

In spite of some mixed reviews, we stayed here based on the Fairfiled reputation. Was thoroughly satisified. the king size bed was excellent (not too hard); has to ask for more pillows to compensate for the miniature pillows. The breakfast was fine-two spacious dining areas, excellent variety, good food, very clean area. the hotel and room was new and immacluate. the staff was very helpful. had one of the largest indoor pools I've seen. centrally located -would definately stay there again

Bed too hard, otherwise nice

The staff must have read the July 2005 reviews about the continental breakfast because there was definitely nothing to complain about during our stay. Food was plentiful and even included ready-to-eat oatmeal -- not packets of instant -- and hard-boiled eggs.

The free highspeed Internet access is a nice bonus, but there's also a business center with computer available if you need to check on Williamsburg attractions or your next reservation and don't want to lug your laptop on vacation.

The main reason we won't be staying there again is that the beds were way too hard, much harder than any place I've ever stayed other than a campground. I'm also still in search of a moderately priced hotel where the sheets stay tucked in. This isn't it.

Great place to stay

I was so worried about staying at this hotel due to the poor reviews and misleading information that it used to be a Quality inn. We took a chance anyway and it is a great place to stay.

It is new construction and opened in 2004. It is a large hotel, that is decorated very attractively and is well kept. Everyone was nice, we got the no smoking room and the roll away we requested. The room was neat and clean, attractive and the bathroom was quite large for this level of a hotel and it is located close to many things in Williamsburg. The only reason it did not rate a 5 was that the continental breakfast needed revamping. Very few choices outside of cold cereal and bagels.

Exceeded expectations

Stayed at the Fairfield Inn and Suites last week. Having read the reviews (most were written two years ago), I was a bit skeptical. However, I must admit, I was pleasantly surprised. My room was large with a king size bed and air conditioning that kept the room nice and cool. The room was clean and extremely comfortable. The location of the hotel is exellent. Less than a mile from the College of William and Mary and Colonial Williamsburg. The hotel had a very nice indoor swimming pool (pretty good size I might add) and a fitness center that had a couple of treadmills and bikes which made for a good work-out. The fitness center was right next to the breakfast area and while I didn't have breakfast, it appeared that it was included with the room rate. In any case, it was pretty picked over when I went by so it appears that you might want to get there early while the selection is best. All in all, this hotel was much better than I expected. Not sure how long Marriott has been involved, but was glad to see their name on the sign when I arrived at the hotel. Generally, I've had good luck with Marriott properties and this one was no exception.