Holiday Inn Express Portsmouth - Gunwharf Quays

Address: The Plaza, Portsmouth, Hampshire, England, PO1 3FD, United Kingdom | 2 star hotel
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This 2 star hotel, located on The Plaza, Portsmouth, is near Flagship Portsmouth, Spinnaker Tower, HMS Warrior 1860, and Royal Naval Museum.
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    TravelPod Member ReviewsHoliday Inn Express Portsmouth - Gunwharf Quays

    Reviewed by doug_leah

    More than happy

    Reviewed Jun 19, 2015
    by (1 review) , New Zealand Flag of New Zealand

    My wife and I stayed here for 3 nights and were more than happy with the hotel. The décor was a little tired but the room was more than adequate. The room was very quiet with no outside noise coming in (if window was open then of course you had noise). The front reception staff were also friendly and helpful.
    The big up for us was the location, right at the top end of the plaza. Within a 5 minute walk there would have been 15 to 20 restaurants and bars. The shopping component was even better with a large number of high end branded shops available.
    For the tourist component you were within a 10 minute walk of the historic docklands area, ferries to the Isle of Wight and France and the spinnaker tower

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews Holiday Inn Express Portsmouth - Gunwharf Quays

    Enjoyed our stay


    My family and I stayed here at the beginning of August for two nights. We quite enjoyed ourselves. The room was smallish, but modern, clean and comfortable. The beds were comfortable, including the sofa bed. Actually this hotel was voted one of our favourites on our trip. The staff was friendly and helpful. The continental breakfast was quite good, with a nice selection. The location was great and was easy access to shopping and sightseeing. It is close to the train station, so we walked, instead of using a taxi. We never used a car, so I don't know what the parking is like and where the parking lot is. I suspect it is a fair distance from the front of the hotel. We would definately stay here again, if given the chance. It had everything we needed, including a cheap price.

    Convenient and Clean, but Cramped


    Like many of the other reviewers, I found the hotel to be well located next to the factory shops and while the rooms were clean and tidy, they were quite small. I found the hotel easy to locate and the parking (which is free) handy having found the signs directing you to the below ground factory store parking. Breakfast was ample and tasty and the staff was polite and courteous. Hotel was very quiet and allowed for a good night's sleep in a comfortable and nicely decorated room. Would stay again if I found a good rate.

    Great location and good value for money


    Good Hotel in a great location, rooms are good size and very clean.

    Great value for money.

    On the down side breakfast on Sunday morning was a shambles

    we arrived at 9:45 (breakfast is served until 10.30) and there was only bits of food left, no cups, glasses or knives and forks.

    Hotel bar closed by midnight although many people were just returning to the hotel.

    On the last day I received a phone call dead on 11.00 (check out time is 11.00) from reception telling me to leave the room.

    All in all I would recommend this hotel but the service lets it down.

    Vehicle access is diabolically impractical


    I stayed here at the end of April 2005. This is not a good hotel to use if you are driving yourself.

    There is no vehicle access to the front entrance of the hotel. If you drive to the hotel, you have to park in the Gunwharf Quays shopping centre car park. If you arrive at 1.30 pm on Saturday afternoon (as I did) be prepared for a very long wait just to get in to the car park - 45 minutes in my case - because you are simply one more car in a long queue of shoppers.

    Once inside the car park, there is no segregated or reserved parking area for the hotel and you just have to take your chances about where you will find a space. And then you must shuttle backwards and forwards between your car and your room, carrying all your luggage through the middle of a very busy shopping centre. If your space is a long way from the lifts and escalators, that is just tough. The round trip takes almost 15 minutes, and if you have to make three trips to get all your luggage ... it would almost have been faster to have stayed in the next town.

    Only one entry to the car park is included with your stay. Every subsequent exit and re-entry is at a 2 fee. But getting your ticket validated by the hotel and paying this is still much cheaper than the normal shopping centre parking rates.

    The hotel itself is of an acceptable standard; it looks new and everything in the room worked well. Things were a bit creaky at the most busy time of the breakfast service, because they couldn't wash up fast enough. The view will, I'm sure, be better when the building site next door has ceased to be one.

    Modern & Comfortable


    Stayed here in May 2004 before crossing the channel headed to Normandy with my dad and uncle (D-Day vets). Nice rooms and good location, many resturants nearby (mostly fast food). Will be really neat when the nearby observation tower is completed. A short taxi ride to the P&O ferry terminal. Would stay again.

    Great hotel, great location


    stayed here from 4-7 feb 2005, very modern, clean and in a great location, ideal for shopping, historic dockyard with HMS victory etc only a 5 min walk, town centre and southsea a 15 min walk. Rooms are quite small, bathrooms are a good size, with a walk in shower, if you forget any toiletries, then they are provided free of charge,breakfasts are very good, continental, with a varied selection to help yourself too and there is also a PC with internet access. The waterfront is a 2 min walk from the hotel, the outlet shops, along with restaurants, bowling alley, cinema and the spinnaker tower(when its finished!) are on your doorstep, will definitely go back.

    Modern, Central, Clean - and cheap!


    The hotel is located right next to the new Factory Outlet Centre with its wide range of shops, restaurants, cinema, bowling, casino etc and only a 10 minute walk from Portsmouth Harbour Station. Also easy to get to by car. The town centre is a 1 stop train, 15-20 min walk or short taxi ride away and the Historic Dockyard about 10 min walk.

    The rooms are quite small but no different to any other "budget" hotel. They are clean, modern, bright and functional with Satalite TV. Rooms only have showers - no baths.

    The breakfast was help yourself continental in the lounge area at reception with a nice selection of pastries, cereal and usual breakfast drinks.

    Mixed results too


    I enjoyed the hotel's location, but the rooms are quite small and the staff inconsistent. Some were great, others rude.

    Managers need to provide more training.

    Clean, functional and 1 minute from Gunwharf Quays marina frontage


    Rooms small but comfortable, clean and new, ideal for business traveller or a short stay. 'Serve yourself' continental buffet is no frills but perfectly adequate with a large bright breakfast area. Online booking worked seamlessy for me, and friendly staff checked me in in within seconds. Hotel has no restaurant but don't let that discourage you as the hotel is located in the new Gunwharf Quays retail development with about a dozen restaurants (Cafe Rouge, Pizza Express, Yellow River Cafe (Ken Hom)) some over looking portsmouth harbour and marina.

    A great place to just watch the shipping go by and very central for Portsmouth's historic waterfront. Southdowns nearby so plenty of opportunity for water sports and outdoor activities.

    Very mixed experience


    Rooms are clean, but quite small.

    Problems with my reservation. I had booked two reservations, one for the first night. One for the next two consecutive nights.

    On the night of the first night's reservation, I confirmed with staff two additional nights. The next morning, they tried to kick us out of the hotel!

    One staff member called our room twice without identifiing himself, and tried to get into the room while we were inside. The safety lock is the only thing that stopped him.

    He was consistently rude when we had inquiries.

    I will be writing directly to mamagemnet as well.

    Another problem is having to walk through as smoking area to get to the non-smoking rooms.

    TripAdvisor Reviews Holiday Inn Express Portsmouth - Gunwharf Quays

    3.50 of 5 stars Very Good

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